Correct Disposal Of This Product
This marking indicates that this product should not be disposed with other household wastes
throughout the EU. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material
resources. To return your used device, please contact the retailer where the product was
purchased. They can take this product for environmental safe recycling.
Solution Fires Warranty
All Solution Fires come with a standard 1 year parts
warranty extendable to 2 years on registration.
Any fire purchased outside of our authorised dealer
network will carry a 1 year non-extendable warranty.
To activate your extended warranty, you must register
your fire online at www.solutionfires.co.uk within one
month of the purchase date. Any fires registered
after this period will carry a 1 year non-extendable
warranty.
For full details of our warranty and to view the
limitations and exclusions please visit our website
www.solutionfires.co.uk
Why not take advantage of our Platinum Warranty
Plan for a one off payment of £49.99 which gives you
peace of mind for 5 years from date of purchase
on all included parts and a 25% discount off non
included parts and accessories.
The platinum warranty is only available up to 60 days
from date of purchase and only to customers who
have purchased their fire from an authorised dealer.
Apply via our web site www.solutionfires.co.uk, where
full terms and conditions are available.
To ensure your Solution Fire continues to operate
at its optimum level you must follow the care and
maintenance advice in the user instructions
Terms & Conditions
This warranty is for domestic use, not transferable and is
extended only to, and solely for, the benefit of the original
purchaser of the Solution Fire. Please retain your dated sales
receipt as a proof of purchase.
During your warranty period, only genuine Solution Fire spare
parts must be used in the servicing and maintenance of your
Solution Fire, these spare parts can be ordered from
www.solutionfires.co.uk, or directly from a Solution Fire
Retailer. Items considered as consumable such as glass,
screens, bulbs, LED boards, ceramic logs, fuses and batteries
which are either subject to normal wear and tear or parts
that require replacement in connection with normal
maintenance are not covered by the warranty. Loss or
damage of any remote control handsets is also excluded
from the warranty.
Should you experience problems with your Solution Fire, any
claim must be submitted to the Solution Fire Retailer from
where the Solution Fire was purchased.
The Solution Fire warranty does not cover:
1) Damage resulting from installation and usage where the
appliance has not been installed or used in accordance
with the Solution Fire installation and operation instructions, or
if the installation does not conform to local building, fire and
safety regulations.
2) Damage caused by unauthorised modifications, use or
repair.
3) Damage or defects caused by the product being stored
in a damp, unheated environment.
4) Consequential loss (to the extent permitted by the law)
relating to other associated products that have not been
supplied by Solution Fires.
5) Consequential loss (to the extent permitted by law)
related to decorations, furnishings or other household assets.
6) Removal and re-installation costs.
Repaired or replaced components are covered only for the
remainder of the original warranty period.
In the event of a product fault occurring during the warranty
period, Solution Fires will send the appropriate component to
rectify the fault, free of charge.
Nothing in the warranty shall make Solution Fires liable for any
or special, incidental or consequential damages, injury to
persons or property, or any other consequential loss beyond
the consumer’s statutory rights. The liability on these issues is
covered by Solution Fire Terms and Conditions of Sale.
Solution Fires total liability extends only to the purchase
price paid for the goods, except where such a limitation
is prohibited by statute. Solution Fires, in the event of a
warranty claim, reserves the right to either replace the
goods in question or to refund the purchase price of the
goods. The Solution Fire warranty does not affect your
statutory rights.
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