E11
TROUBLESHOOTING GUIDE
Should you experience difficulties in the use of this player please refer to the following chart or call 1-800-777-5331 for
Product Service and Support.
Symptom
Possible Problem
Solution
The unit does not
respond (no power)
The unit is disconnected from the
AC outlet.
Reconnect to the AC outlet.
The AC outlet has not power.
Try the unit on another outlet.
Unit is ON but there is
low or no volume
The volume control has been
turned all the way down.
Turn the Volume control to a higher output.
No Sound
Speaker with Chromecast built-in is
not in same WiFi network of your
smartphone.
Use the same WiFi network for speaker &
your smartphone.
Speaker with Chromecast build-in is
not set up for casting audio.
Set up speaker by following the set-up
steps in the manual.
You have not select casting to
speaker.
Select speaker in your smartphone
screen.
Bluetooth speaker is not linked with
the cell phone.
Go through “Bluetooth Operations”
process to link the speakers.
Speaker placement out of range.
Relocate the speaker within Bluetooth
operating range
Sound is distorted
Volume level is set too high.
Decrease the volume.
Sound source is distorted.
If the external device original sound
source is of poor quality, distortion and
noise are easily noticed with high-power
speakers. Try a different audio source
such as a music CD.
If you are using an external sound source
like older generation of iPod, try reducing
the output volume on the device itself.
Also try turning bass boost OFF or change
the EQ setting.
Unit gets warm after
extended play at high
volume
This is normal.
Turn the unit off for a period of time or
lower volume.
