Warranty
We warrant all of our Softoppers to be free from defects in material and workmanship for a period of
one year, with the exception of vinyl windows and zippers, provided there has been normal use and
proper maintenance.
Vinyl Windows
are warranted for a period of 3 months from the date of purchase.
Zippers
are guaranteed to be in perfect working condition when leaving the factory. Due to
atmospheric conditions, dirt, sand, road grime, dust, and abrasive cleaners, etc., zippers are warranted
for a period of 6 months from the date of purchase.
Toyota 4 Runner, Jeep Wrangler, Blazer, Jimmy, Scout, Bronco, and RamCharger s
ide curtain
windows are warranted for 45 days from the date of purchase. Retracting or closing the top when the
temperature is below 40 degrees may void the warranty on the side windows, as clear vinyl plastic can
crack very easily at these temperatures. Use caution when retracting the top or cleaning off the
windows in freezing temperatures.
Returns
must be pre-approved and have Softopper’s issued RGA number attached. Any defective
items must be returned with proof of purchase to Softopper 4750 Nautilus Court South, Unit B Boulder
CO 80301,
freight pre-paid
. Items returned must be carefully packed, in clean condition, with plastic
windows protected from scratching and creasing. This warranty does not cover damage resulting from
abuse, misuse, alteration, accident or damage in transit. Softopper’s obligations under this warranty are
limited to the aforementioned
repair
or
replacement
of warranty defects for which return
authorization has been received during the warranty period, and Softopper SHALL NOT BE LIABLE
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF THIS
OR ANY IMPLIED WARRANTY. This warranty applies to the original purchaser only. All remedies
under this warranty are limited to repair or replacement of any item or items found to be defective by
the factory within the time period specified.
For further information or request for repair work, please contact:
Softopper LLC
, customer service
(800) 810-7227 or (303) 304-0533
1-800-810-7227
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