Ap
pen
d
ix
17
17-
7
Troubleshooting
[
General
Troubleshooting
Problem
Possible Cause
Solution
Handset won't
power on
Was
"
pressed long
enough?
Press
"
longer.
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.
Battery may not be
properly installed.
Install battery properly (
Operation is
restricted after
power on
Is Switch On/Off in
PIN Entry
On
?
If
On
, PIN is required. Enter PIN
according to onscreen prompt.
Insert USIM Card
appears
USIM Card may not be
properly inserted.
Power handset off and check
that USIM Card is properly
inserted, then restart handset.
If the message still appears,
USIM may be damaged.
The correct USIM Card
may not be inserted.
Make sure the correct USIM
Card is inserted. The inserted
USIM Card may not be valid.
There may be debris on
IC chip/terminals.
Clean relevant parts with dry
cloth and re-insert.
REFRESH
appears and
handset returns
to Standby
Handset may have
been dropped or
subjected to shocks.
Handset failed to recognize
USIM Card temporarily. This is
not a malfunction.
Operation is
restricted
Keypad Lock may be
active.
Cancel Keypad Lock (
Function Lock may be
active.
Cancel Function Lock (
).
Battery strength
indicator flashes
when not charging
Ambient temperature
may be outside 5
o
C to
35
o
C.
Use within an ambient
temperature of 5
o
C - 35
o
C.
Saved entry/folder
does not appear
on handset
Entry/folder may be set
to Secret.
Activate Show Secret Data
(
).
Handset/AC
Charger feels
warm
Handset/AC Charger may
warm while charging.
Unless handset/AC Charger is
too hot to touch, warmth is
considered normal. Always
avoid prolonged skin contact to
prevent burn injuries.
Handset may warm
during extended
periods of use.
Handset may warm
during Video Calls.
Cannot access
Memory Card files
Memory Card may not
be properly formatted.
Use 944SH-formatted Memory
Cards.
Clock settings
are lost
Did you leave handset
without battery?
Clock settings remain even
when removing battery for
replacement, etc. However, if
handset is left with no battery
or an exhausted one for an
extended period of time
(approximately one hour),
Clock will need to be reset.
Problem
Possible Cause
Solution