Cal
ling
3
3-
21
Troubleshooting
Receiving a Call
3
Cannot use Answer Phone or
Caller Voice
.
Answer Phone and Caller Voice are
disabled when less than 12 seconds
remain or 20 messages are recorded.
Delete messages.
.
Answer Phone and Caller Voice are
not available for Video Calls.
Placing a Call
3
Cannot place call via Speed Dial
.
Speed Dial is not available when
Phone Book access is restricted by
Application Lock.
3
Cannot place call
.
If
`
appears, cancel Keypad Lock.
.
If
$
appears, cancel Function Lock.
.
If
[
appears, cancel Offline Mode.
3
Call won't connect and there's a
beeping tone
.
Did you include the area code or the
first
0
? Dial the number including the
area code or
0
.
.
Handset may be out-of-range (
)
appears). Move to a place where
signal is strong and retry.
During a Call
3
Outgoing Image is distorted during
Video Calls
.
Rapid motion can make images
appear choppy or distorted.
3
Conversation is hampered
.
Conversations may be hampered by
ambient noise.
.
Check Earpiece Volume when using
Loudspeaker. Increasing Earpiece
Volume may cause feedback/interference.
3
Call is choppy or cut off
.
Network signal may be weak. Move to a
place where signal is strong and retry.
.
Battery may need to be charged or
replaced. Charge battery or install a
charged battery.
3
Clicking noise is heard during call
.
Handset may be moving into another
service area. Noise is heard when
Network signal switches. This is normal.
3
Cannot hear other party's voice
.
Earpiece Volume may be low.
Increase Earpiece Volume (
).
.
Sound output may be set to use
handsfree device. Set Transfer Audio
(
To Phone
.
Other
3
Call Time (in
Dialed Calls
or
Received Calls
) seems incorrect
.
Ring time for incoming or outgoing
calls is not counted. (On hold time is
counted.)
3
Cannot save phone number for
Call Forwarding
.
Does the number start with
1
,
00
,
0120
or
0990
? Public service numbers,
international call numbers starting with
00, toll-free numbers and fee-based
service numbers cannot be saved.