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8
Troubleshooting
Scanning Barcode/Card/Text
3
Cannot read barcodes properly
.
Scan may fail if barcode is dirty or
unclear.
.
Scan may fail if barcode is scanned
under inadequate light.
.
Scan may fail if multiple barcodes are
captured at one time.
3
Cannot read barcodes during text
entry
.
Scanning is not available during calls
or when mobile camera is active.
3
Cannot read barcode images in
Data Folder automatically
.
When scan fails, follow onscreen
instructions and select next barcode
image manually.
3
Cannot scan business cards
properly
.
Scan fails if business card is printed in
light-colored text on a dark
background, handwritten or printed in
casual/decorative fonts, decorated
with a background pattern, or
designed with both vertical and
horizontal text.
.
Scan may fail if business card is
printed in light-colored text on a light
background, printed in italics or
extremely small fonts, decorated with
a logo or logo-like text, printed on a
glossy paper or other material, or
dirty/folded.
3
Cannot scan text properly
.
Scanning over 35 characters at
one time may yield poor results.
.
Adjust to frame text in [ ]. Letters at the
ends may be distorted.
