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6-3

Troubleshooting

6

  Confirm that devices outlined in the rectangles appear. 

(COM port numbers differ by PC operating environment.)

 

For Mac, follow these steps to confirm modem 

installation:

  Click 

 to open terminal dialog box

  Input "Is/dev/cu" command*
  Confirm that the information below appears:

 

/dev/cu.ZTEUSBModem_
/dev/cu.ZTEUSBATPort_
/dev/cu.ZTEUSBDIAGPort_

 2. Inserting modem does not automatically activate  

 

installer

New hardware recognition takes about 45 seconds.

If installer does not automatically activate, remove modem 

from PC, then restart PC.

If installer does not activate automatically, see P.2-5, P.2-6  

or P.2-7.

3. Failed Internet connection

Make sure you are within the service area.

• 

If signal reception is poor, move to where signal is 
strong, then reconnect.

• 

The access point might be busy depending on the time 
of day, wait a little while then reconnect.

 

For Windows, follow these steps to confirm network 

settings:

  In Main Screen, click 

  Click "Access point"
  Click "Display" and confirm settings

Содержание 004Z

Страница 1: ...e limited by contract conditions or service area This modem is compatible with 3G network technologies Notes Unauthorized copying of any part of this guide is prohibited Contents are subject to change...

Страница 2: ...ii Getting Started 1 Setup Windows PC 2 Windows Utility Operation Guide Setup Mac Mac Utility Operation Guide Troubleshooting Appendix 3 4 5 6 7 Chapter Contents At a Glance...

Страница 3: ...tBank 004Z Utility Operations Guide Windows PC 3 2 Overview 3 2 Packet Communication Settings 3 3 Connecting Disconnecting 3 4 Connection Record 3 5 4 Setup Mac Setup Mac 4 2 Device Recognition Mac 4...

Страница 4: ...alled applications etc may also affect performance For PC support OS version upgrade information etc see corresponding manufacturer s product support documentation Usage Conditions This modem is for u...

Страница 5: ...reffects or requiring hospitalization or ongoing hospital visits 2 Includes wounds burns electric shock or other physical harm not requiring hospitalization or ongoing hospital visits 3 Includes damag...

Страница 6: ...o limit damage caused by data corruption or loss to a minimum Device USIM Card Do Not Disassemble Do not disassemble modify or solder device or related hardware May cause fire injury electric shock or...

Страница 7: ...Compulsory Because device radio waves may impair aircraft operations please power off device while aboard When device use aboard aircraft is allowed please follow instructions of airline personnel Co...

Страница 8: ...rt on the Influence of Electromagnetic Waves on Medical Equipment Association of Radio Industries and Businesses March 2001 Compulsory Keep device a minimum of 22 centimeters from implanted cardiac pa...

Страница 9: ...nd procedures visit the Ministry of Economy Trade and Industry s Security Export Control Division s website Do not use this device in the proximity of areas where explosive materials are handled An ex...

Страница 10: ...terparts in other nations 4 901 307 5 056 109 5 101 501 5 109 390 5 228 054 5 267 261 5 267 262 5 337 338 5 414 796 5 416 797 5 490 165 5 504 773 5 506 865 5 511 073 5 535 239 5 544 196 5 568 483 5 60...

Страница 11: ...1 Getting Started Getting Started 1 2 Package Contents 1 2 Parts Functions 1 2 USIM Card 1 3 SD Card 1 4...

Страница 12: ...tBank 004Z is referred to as modem in this guide This modem accepts microSD microSDHC Memory Card sold separately Purchase one to use SD Card functions Keep Warranty in a safe place Parts Functions Pa...

Страница 13: ...ee USIM Card guide Japanese Do not remove USIM Card while in use may damage card device If USIM Card comes loose follow steps below Close SoftBank 004Z Utility Remove modem from PC Insert USIM Card Re...

Страница 14: ...malfunction If SD Card comes loose follow these steps Close SoftBank 004Z Utility Remove modem from PC Insert SD Card into modem Reinsert modem into PC SD Card Installation Remove Cover Insert SD Card...

Страница 15: ...2 Setup Windows PC Setup Windows PC 2 2 Device Recognition Windows PC 2 2 Software Installation Windows PC 2 2 Device Removal Windows PC 2 9...

Страница 16: ...indows PC Use this modem to access Network or adjust settings All screenshots and procedures based on Windows 7 Installing SoftBank 004Z Utility Do not remove modem during installation May cause insta...

Страница 17: ...appears Click Yes For Windows Vista click Continue Installer starts automatically Language Setting dialog box appears Select English and click OK PC recognizes modem in about 45 seconds upon connecti...

Страница 18: ...4 Setup Windows PC 2 License Agreement appears If agreed click I accept the terms of the license agreement and click Next Choose Destination Location dialog box appears Specify a folder and click Nex...

Страница 19: ...rs on desktop Restart PC if it does not function correctly Manual Installation Windows 7 If installer fails to start automatically follow these steps Always power on PC before inserting modem USB plug...

Страница 20: ...tility dialog box appears Skip to Step 7 on P 2 3 Manual Installation Windows Vista If installer fails to start automatically follow these steps Always power on PC before inserting modem USB plug In S...

Страница 21: ...ld Wizard for SoftBank 004Z Utility dialog box appears Skip to Step 7 on P 2 3 Manual Installation Windows XP If installer fails to start automatically follow these steps Always power on PC before ins...

Страница 22: ...Programs SoftBank 004 Utility Uninstall User Account Control appears Click Yes For Windows Vista click Continue Do you want to completely remove the selected application and all of its features confir...

Страница 23: ...ility before removing modem With SD Card installed in Task Tray click then click Eject Removable Disk Once modem can be removed safely remove it For Windows Vista Windows XP click Removable Disk befor...

Страница 24: ...USB Mass Storage Device appears Return to Safely Remove Hardware dialog box Repeat steps for USB Mass Storage Device For Windows XP USB Mass Storage Device appears Once modem can be removed safely rem...

Страница 25: ...3 Windows Utility Operation Guide SoftBank 004Z Utility Operations Guide Windows PC 3 2 Overview 3 2 Packet Communication Settings 3 3 Connecting Disconnecting 3 4 Connection Record 3 5...

Страница 26: ...For Windows XP insert modem plug into PC USB port to automatically initiate SoftBank 004Z Utility Main Screen Connection Time Changing PC clock during connections affects accuracy Network Connection S...

Страница 27: ...ction dialog box SoftBank 004Z Utility Connection dialog box appears Creating New Profile Click Add Set Config name APN User name and Password As required click Advance tab to set DNS PDP Server Authe...

Страница 28: ...setting Deleting Profile Select profile to delete from Configuration name list Click Delete to open confirmation dialog box Click OK to delete selected profile Click Cancel to keep selected profile C...

Страница 29: ...ick to end connection Connection Record Changing PC clock during connections affects record accuracy Communication Record Click for data record If Data usage is approximate only please contact your op...

Страница 30: ...ation Summary Click From To for statistics This is only a guide Actual transmissions may differ Setting Operator In Main Screen click Click Operator to select Automatic or Manual Select Manual and cli...

Страница 31: ...only or GSM only Click Apply to save setting Preferred Network is selectable only if Operator Selection is set to Automatic Alert In Main Screen click Click Alert to select Network connect alert Netw...

Страница 32: ...Screen click Security Check Uncheck Box Apply PIN entry window appears Enter new PIN and click OK Changing PIN In Main Screen click Click Security Click Revise PIN checked If Security window appears...

Страница 33: ...utive times activates PIN Lock PUK Code is required to unlock it Entering PUK Code ten consecutive times locks modem completely If modem is completely locked predefined procedures are required Contact...

Страница 34: ...price Set connect unit If Set connect unit is checked Byte Packet is selectable Click Apply to save setting Viewing Diagnostics In Main Screen click Click Diagnostics to view Software information Ver...

Страница 35: ...4 Setup Mac Setup Mac 4 2 Device Recognition Mac 4 2 Software Installation Mac 4 2 Device Removal Mac 4 6...

Страница 36: ...before leaving a Mac unattended etc Modem may malfunction if connected before Mac starts restarts Remove modem before starting or restarting Mac Software Installation Mac Installing SoftBank 004Z Uti...

Страница 37: ...low appears Click Continue If an older ZTE Utility is already installed uninstall it first Make sure that only the latest Utility is installed before use Software License Agreement appears Click Conti...

Страница 38: ...Setup Mac 4 Standard Install on Macintosh HD dialog box appears Click Install Macintosh HD is hard disk name It may vary Certification appears Enter User Name and Password and click OK Installation st...

Страница 39: ...ZTEUSBMassStorageFilter kext file from Macintosh HD System Library Extensions into trash bin Delete ModemList Drag Macintosh HD System Library ModemList folder into trash bin Delete Modem Scripts Dra...

Страница 40: ...teps below to remove modem from Mac Modem may be damaged if it is improperly removed Click to open Finder In Finder click beside SoftBank 004Z If SD Card is installed first click card removal icon the...

Страница 41: ...5 Mac Utility Operation Guide SoftBank 004Z Utility Operations Guide Mac 5 2 Overview 5 2 Packet Communication Settings 5 3 Connecting Disconnecting 5 4 Connection Record 5 5 Confirming Settings 5 6...

Страница 42: ...004Z Utility Macintosh HD is hard disk name It may vary Main Screen of SoftBank 004Z Utility Communication Record Open connection record Network Connection Status Home Return to Main Screen Help Open...

Страница 43: ...re available Click OK to save all dial up connecting destinations settings and close dialog box Click Cancel to close Connection dialog box Click Close to return to Main Screen Editing Profile Select...

Страница 44: ...5 Connecting Disconnecting Starting Click Connect to initiate connection During connections confirm connection time transmitted and received data size of the current connection here Disconnecting Cli...

Страница 45: ...rd accuracy Communication Record Click Data Record for data record Checking Communication Summary Click to set Period If Period is selected statistic period is selectable in From To field Click to adj...

Страница 46: ...nual If Operator Selection is set to Automatic modem searches for preferred network automatically Preferred Network is selectable only if Operator Selection is set to Automatic Alert In Main Screen cl...

Страница 47: ...or modem use In Main Screen click Settings Security Check Uncheck Box for PIN entry window Changing PIN Click Settings Security Revise PIN checked If Change PIN window appears enter current PIN and ne...

Страница 48: ...mes locks modem completely If modem is completely locked predefined procedures are required Contact SoftBank Mobile Customer Center General Information P 7 3 System Settings In Main Screen click Setti...

Страница 49: ...6 Troubleshooting Troubleshooting 6 2...

Страница 50: ...essages P 6 5 1 PC does not recognize modem Check whether modem is properly inserted in PC Remove modem from PC restart PC then reinsert modem For Windows 7 or Windows Vista follow these steps to conf...

Страница 51: ...activate installer New hardware recognition takes about 45 seconds If installer does not automatically activate remove modem from PC then restart PC If installer does not activate automatically see P...

Страница 52: ...em and restart PC then try again 5 Communication speed is slow Signal may be weak Move to where signal is stronger Connection may be poor Try again later 6 Forgot PIN Unknown PUK Code USIM Card is loc...

Страница 53: ...t Control Panel for Control Panel window Click User Accounts Check user name in Step If Computer administrator appears below user name modem can be set up 9 Error Messages Error Message Descriptions S...

Страница 54: ......

Страница 55: ...7 Appendix Appendix 7 2 Specifications 7 2 Warranty Service 7 2 Customer Service 7 3...

Страница 56: ...ion P 7 3 or the nearest SoftBank Shop be prepared to describe problem in detail During the warranty period repairs will be made under the terms and conditions described in the warranty After the warr...

Страница 57: ...do Area Tohoku Area Hokuriku Area Kanto Koshinetsu Area 022 380 4380 Tokai Area 052 388 2002 Kansai Area 06 7669 0180 Chugoku Shikoku Area Kyushu Okinawa Area 092 687 0010 Data Communications Support...

Страница 58: ...ts all manufacturers and brands Before you recycle please remember these important points Handsets batteries and chargers submitted for recycling cannot be returned Always erase all data on old handse...

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