Before you call for service, please check the list of problems and solutions below:
SPARKLING WATER MAKER DOES NOT CARBONATE:
• You might be out of gas; replace your cylinder.
• Cylinder may be loose. Remove the carbonating bottle and access the cylinder by
following the instructions in the 'Installing the CO
2
cylinder' section and retighten the
cylinder by hand.
DO NOT
use tools. Apply firm pressure but do not over tighten. If
the cylinder is already firmly in place, it may be empty. Replace with a full cylinder.
• Check that the carbonating bottle glass carafe has been filled up with water to the
fill line.
• Ensure that the Sparkling Water Maker is in the upright position.
YOU HEAR GAS ESCAPING DURING CARBONATION:
• A slight hissing of gas may be heard when the sparkling water maker is under
pressure. This is quite normal and the noise will stop after carbonation when the
flask is opened and the pressure is released.
• When carbonating, you should hear a buzz sound after the third press of the
carbonating button as well as after each additional press, which is the normal sound
of pressure being released.
• It is normal to hear a small amount of gas released at the end of the carbonation
process.
THE FLASK DOES NOT LOCK WITH THE CARBONATING HEAD:
• Ensure that you have installed the glass carafe correctly. Remove the glass carafe
and re-install it.
WANT TO RE-CARBONATE A DRINK THAT WAS ALREADY CARBONATED:
•
WARNING:
FOR YOUR SAFETY, NEVER carbonate again after adding the flavor.
You may only recarbonate unflavored sparkling water.
YOUR SPARKLING WATER MAKER CONTINUES TO RELEASE GAS AFTER
CARBONATION IS FINISHED:
• WARNING: DO NOT
remove the cylinder or the glass carafe. Leave the Sparkling
Water Maker in an upright position. Do not touch it until you no longer hear gas
TROUBLESHOOTING
escaping. When the Sparkling Water Maker is no longer releasing gas, remove the
glass carafe.
CAUTION :
the cylinder may be very cold! With caution remove the
cylinder. Contact your local SodaStream Customer Service Center.
• WARNING:
In the event of a carbon dioxide leak, ventilate the area, breathe
fresh air and if feeling unwell seek immediate medical attention.
YOU HEAR THE SOUND OF LEAKING GAS AFTER INSTALLING A NEW CYLINDER
INTO THE SPARKLING WATER MAKER:
• Screw the cylinder tighter into its fitting. DO NOT use tools.
YOU EXPERIENCE POOR CARBONATION:
•
WARNING:
To prevent personal injury:
DO NOT
re-carbonate after adding flavor.
•
If you have not yet added flavor, carbonate again to a higher carbonation level.
• Carbonate using cold water.
• If you still experience poor carbonation you may be out of gas. Replace the cylinder.
WATER OVERFLOWS FROM THE GLASS CARAFE DURING CARBONATION:
• Check that the glass carafe is filled only to the fill line.
• Are you pressing the carbonating button for too long or too many times? Use short
firm presses only.
THE FLAVOR IN YOUR SPARKLING BEVERAGE IS NOT STRONG ENOUGH:
• Just add more flavor to taste!
•
WARNING: To prevent personal injury: DO NOT re-carbonate after adding flavor.
SMALL PIECES OF ICE APPEAR IN THE WATER AFTER CARBONATION:
• This might happen when carbonating very cold water.
Still having trouble?
Contact your local customer service representative by visiting www.sodastream.com
and selecting your country.
