Clean the Sobro regularly to avoid the
accumulation of dust. Wipe the surface of the
table with the included microfiber cloth.
Use a small hand-held vacuum or a soft brush
to clean any dust. Do not use abrasive or sharp
tools to clean your Sobro.
If you are powering off the table for an extended
period of time, clean and dry the Cooler Drawer
and store the Sobro in a clean, dry location. Do
not place any parts outdoors.
Before cleaning the Sobro, please make sure to
turn off the table and remove the plug. Do not
submerge or douse any part of the appliance
with water or any other liquid. Do not use
abrasive or corrosive cleaning agents to clean
the Sobro.
IMPORTANT:
Do not put ice in the cooler drawer
as it may melt and damage the unit.
How To Prevent Odor Build-up:
Foods that may expire easily should not be placed
in the Cooler Drawer. Only store non-perishable
items in the Cooler Drawer. Store foods in sealed
plastic bags.
Keep the Cooler Drawer clean and dry. Clean the
drawer on a regular basis
How To Remove Odors:
If your Cooler Drawer begins to develop an odor,
clean the Cooler Drawer with a non-corrosive
or non-abrasive cleaning agent. Dry the Cooler
Drawer with a soft cloth and shut the drawer for
24 hours to remove the smell.
32 ∙ cleaning & maintenance
For product support, warranty, and maintenance related questions, please contact StoreBound directly at:
1-800-898-6970 from 7AM - 7PM PST, Monday - Friday, or by email at [email protected].
If the Sobro is placed unsteadily.
The Sobro Smart Side Table is not
connecting to the Sobro App:
The Sobro table is not chilling
ingredients or beverages in the
Cooler Drawer.
The Cooler Drawer temperature
is high.
Odor from Cooler Drawer.
The unit does not turn on.
There is a burning odor
during operation.
I cannot connect via Bluetooth.
My phone won’t charge wirelessly
or charges slowly
.
The Charging ports don’t charge.
Adjust the placement of the Sobro by adjusting the four legs under the table. Rotate the legs to adjust.
Your phone is not connected to the WiFi you chose in the Sobro App, or the password you entered in
the Sobro App for that WiFi is incorrect.
Each Sobro Side Table is only designed to connect to one Sobro App at a time. Ensure other mobile
devices are not connected to the Sobro Smart Side Table simultaneously.
The Cooler Drawer may be too full. Remove some of the beverages or food in the Cooler Drawer.
Ensure the drawer is closed properly.
Ensure the Cooler Drawer Vent on the back of the Sobro is properly vented.
If the table is still not chilling, call customer service.
The Cooler Drawer is not a refrigerator. It is a thermoelectric cooler and its temperature will generally be
about 21ºF
cooler than the room you place the Sobro in.
Ensure that the Cooler Drawer is always closed tightly.
Do not place hot food in the Cooler Drawer.
Do not overfill the Cooler Drawer.
Make sure the Cooler Drawer Vent is not covered so that the Sobro is properly ventilated
Unit should be cleaned before using for the first time. This will clear any odors that may have been trapped
during shipment. Clean unit and Cooler Drawer thoroughly. Any uncovered foods will create a odor.
Assure that the power cord is attached properly.
Check to make sure the outlet the table is plugged into has power.
Unplug the unit and call customer service.
Make sure that the Bluetooth functionality of your phone is turned on.
Make sure that you are holding the Speaker Button, on the Sobro, down for long enough. This might
take up to 5 seconds and the Sobro will beep to alert you that it has activated its Bluetooth.
Only one mobile device can connect to the Sobro's Bluetooth at a time. Ensure no other mobile devices
are connected.
Not all phones are capable of wireless charging. Make sure that your phone has this capability.
The Wireless Charging Pad has two charging “hot spots.” One on either end of the pad. Make sure that
your phone is placed on the side of the Wireless Charging Pad and not in the middle.
Your phone case may be too thick to charge through. Try removing your phone case.
Make sure that your Sobro is connected to a power source. Do not connect devices drawing more than
800 watts as this may cause failure.
Cleaning & Maintenance
Troubleshooting & Customer Support
troubleshooting & customer support ∙ 33
Warranty
Sobro Side Table Manual_Eng-Fr_V1.indd 32-33
Sobro Side Table Manual_Eng-Fr_V1.indd 32-33
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