19
Troubleshooting
• Remove the battery from the compartment before carrying out maintenance on the machine or when checking that its parts
are in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Possible Cause
Possible Solution
Machine refuses
to start
• Power failure/Battery is not
inserted well
• Check to make sure the battery has sufficient
power and is inserted well
• Check the hoses and connections are airtight
• Clean or replace valves/seals
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance
• Leave the washer for 5 minutes to cool down
• Clean the nozzle
• Charge the battery.
• Allow machine to run by holding the trigger until
regular working pressure resumes
• Check that the water supply corresponds to the
specifications required
• WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter)
• Clean the nozzle
• Clean the water inlet filter
• Straighten out the hose to remove any kinks/blockages
• Please call Snow Joe
®
+ Sun Joe
®
customer service center
at 1-866-SNOWJOE (1-866-766-9563) for assistance
• Wait for pump/hoses or accessories to thaw
• Connect inlet water
• Clean the water inlet filter
• Clean the nozzle
• Pump sucking air
• Valves dirty, worn out, or stuck
• Pump seals worn out
• Thermal sensor activated
• Nozzle partially blocked
• Battery is flat
• Air in inlet hose
• Inadequate supply of mains water
• Nozzle partially blocked
• Water filter blocked
• Hose kinked
• Pump/spray gun is leaking
• Trigger mechanism is broken
• Pump/hoses or accessories frozen
• No water supply
• Water inlet filter blocked
• Nozzle blocked
Fluctuating pressure
Machine stops
Machine pulsating
Machine often starts
and stops by itself
Machine starts, but
no water comes out
