16
Troubleshooting
• Remove the battery and the safety key before carrying out maintenance on the machine or when checking that its parts are
in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting a qualified repair person
with any
mechanical issues.
Only a company specialist may be able to correct faults that cannot be rectified with the aid of this table. Please call the
Snow Joe
®
+ Sun Joe
®
customer service center at 1-866-SNOWJOE (1-866-766-9563).
Mower fails to start
Mower stops while
mowing
The mower cannot
cut grass evenly
a) The safety key is not inserted
b)
The battery is flat
c) The battery is not inserted securely
d) The motor/blade control is
disengaged
e) The mower deck is clogged with
grass or debris
f) The grass is too tall
a) Insert the safety key
b) Charge the battery
c) Attach the battery pack to the mower;
press it until you hear a click.
d)
Press safety lock button first ,then the
On/Off switch lever
e) Clean the mower deck. Make sure the
blade is free to move
f) Set the mower to a high cutting
height. Lift the front wheels slightly by
pressing down on the handle bar.
a)
The battery is flat
b) The grass is too tall
c) The mower deck is clogged with
grass or debris
d) The battery or the mower circuity
is too hot
a) Charge the battery
b) Reset the cutting height
c) Clean the mower deck. Make sure the
blade is free to move
d) Cool down the battery and the machine
a) The lawn is rough or uneven
b) The blade is not sharp enough
a) Adjust cutting height
b) Sharpen or replace the blade
Fault
Possible Cause
Remedy
The mower is difficult to push
a) The grass is too tall to cut
b) The blade or the mower rear is
dragged by heavy grass
c) Too much tolerance between the steel
blades and the cylinder
a) Adjust cutting height higher
b) Tighten the adjusting bolts
The mower is vibrating at high
speed
a) The motor shaft is bent
b) The blade is unbalanced
c) The adjusting bolts are loose
a) Stop the motor, remove the battery, and
inspect the damage. Contact with a
qualified repair person.
b) Balance the blade by grinding each
cutting edge equally or replace a new one
c) Tighten the adjusting bolts
