156
| SMSEagle NXS-9700-3G
| User’s Manual
SERVICE & REPAIR
Warranty
Your SMSEagle comes with 14 days of post-sales technical support (including assistance in integration with
external software) and one year of hardware repair warranty coverage. For a detailed information on
warranty terms and conditions check warranty card that comes with your device or follow the link:
www.smseagle.eu/docs/general_warranty_terms_and_conditions.pdf
Service
Before contacting with support team, be sure that you have read Troubleshooting section of this manual.
SMSEagle Support Team is available by email or telephone.
Support Email:
Support telephone: + 48 61 6713 411
The support service is provided by:
Proximus Software
ul. Piątkowska 163,
60-650 Poznan, Poland
WHEN CONTACTING SUPPORT TEAM, BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION:
System Information
To get information about your SMSEagle, go to menu Settings > Maintenance. You will find there
information about application and database version.
System Logs
Go to menu Settings > Sysinfo. If possible copy the log data and provide to support team when requested.
MAC address
Each SMSEagle device has its unique MAC address. MAC address is printed on the device body.
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Страница 145: ...145 SMSEagle NXS 9700 3G User s Manual 8 To enable v2 access policy run snmpv3 enablev2...
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Страница 157: ...157 SMSEagle NXS 9700 3G User s Manual TECH SPECS SAFETY INFORMATION V I...