22
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Custom-
er Services.
PROBLEM
POSSIBLE CAUSE
REMEDY
The coffee is not hot.
The cups were not preheated.
The infuser has cooled down because 2/3
minutes have elapsed since the last cof-
fee was made.
Heat the cups by rinsing them in hot wa-
ter or leaving them to rest for at least 20
minutes on the cup warmer tray.
Before making coffee, heat the infuser by
pressing the
button (C4).
The coffee is not creamy enough .
The coffee is ground too coarsely.
Wrong type of coffee
Turn the grinding adjustment knob one
click anticlockwise towards “1” while the
coffee mill is in operation.
Use a type of coffee for espresso coffee
makers.
The coffee is delivered too slowly or a
drop at a time.
The coffee is ground too finely.
Turn the grinding adjustment knob one
click clockwise towards the 7 while the
coffee mill is in operation.
Continue one click at a time until coffee
delivery is satisfactory.
The effect is only visible after delivering
two coffees.
The coffee is delivered too quickly.
The coffee is ground too coarsely.
Turn the grinding adjustment knob one
click anticlockwise towards “1” while the
coffee mill is in operation.
Avoid turning the grinding adjustment
knob excessively otherwise when you
select 2 cups, the coffee may be delivered
a drop at a time.
The effect is only visible after delivering
two coffees.
Coffee does not come out of one of the
spouts.
The spouts are blocked.
Clean the spouts with a toothpick (fig.
26).
The coffee does not come out of the
spouts, but from around the service door
(A2).
The holes in the spouts are clogged with
dry coffee dust.
The coffee guide (A3) inside the service
door is blocked and cannot swing.
If necessary, remove coffee deposits with
a toothpick, sponge or stiff bristled kitch-
en brush.
Thoroughly clean the coffee guide (A3),
particularly near the hinges.
Water comes out of the spouts instead of
coffee.
The pre-ground coffee may be blocked in
the funnel (A17).
Clean the funnel (A17) with a wooden
or plastic fork, clean the inside of the
appliance.
The milk does not come out of the milk
spout (B5).
The intake tube is not inserted or is in-
serted incorrectly.
Insert the intake tube (B4) in the rubber
washer in the milk container lid (fig. 20).
The milk is not well frothed.
The milk container lid is dirty.
The frothed milk regulator is not posi-
tioned correctly.
Clean the milk container lid as described
in the section “Cleaning the milk contain-
er”.
Adjust following the instructions in the
section “Making cappuccino”.
