Warranty & Support
The EyeX non-prescription warranty policy covers products against
defects in materials and workmanship for a period of one (1) year
from the original date of purchase. You are automatically eligible for
EyeX warranty when you make a purchase on smartxglasses.com.
No registration required.
Scratched lenses are considered normal wear and tear and are not
covered under EyeX warranty. Any damages caused by accidents,
neglect, improper use or improper storage are also not covered
under warranty. Warranty claims may only be made on the originally
purchased product and from the original purchase date. There is no
warranty coverage provided by SmartXglasses when an item is
purchased through eBay or any non-authorized reseller.
To file a claim, you’ll need your order number (if purchased on
smartxglasses.com), proof of purchase (gift receipt, invoice, receipt,
etc.), and the purchase date. Once you submit your claim, our team
will review and notify you of your approval or denial within 3-5
business days.
While your claim is under review, please do not throw away your
EyeX glasses, as we may need to follow up or request additional
photos.
Eyex Non-prescription Warranty Policy
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