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SMART Camfire DCi User's Guide
Customer Support
SMART’s Technical Support team welcomes your call. However, you may want to contact
your local reseller first if you experience problems with any SMART product. SMART’s
resellers can readily provide you with quick advice so that you can start enjoying the
benefits of the Camfire DCi system without delay.
Contacting SMART Technical Support
All SMART software includes free telephone, fax and e-mail support. There are a number
of ways to contact SMART Technical Support:
Telephone
: toll-free at 1.866.518.6791 in Canada/U.S. or
+1.403.228.5940 all other countries
(Available 7 a.m.
−
6 p.m. Mountain time from Monday to Friday)
Fax (24 hours)
: +1.403.245.0366
Web site
: www.smarttech.com
Please provide us with information about when you purchased the product, the reseller’s
name and the serial numbers of your control unit and camera boom(s). The control unit
has two serial number labels: one underneath the control unit near the connection ports
and another at the back of the control unit. Each camera boom also has two serial
number labels: one inside the door at the front and another at the back of the camera
boom base.
Other SMART Contacts
Sales and Marketing
: toll-free at 1.888.42.SMART in Canada/U.S. or
+1.403.245.0333 all other countries
Fax (24 hours)
: +1.403.228.2500
Address
: SMART Technologies Inc.
Suite 600, 1177
−
11th Avenue SW
Calgary, AB CANADA T2R 1K9
Product Warranty
The Camfire DCi system is covered by a one-year limited equipment warranty. If you
need to return defective merchandise, call SMART Technical Support to receive the
appropriate Return of Merchandise Authorization, as well as shipping instructions so your
unit can be sent to an authorized service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: The customer is
responsible for shipping the system to the service center. SMART pays return shipping
via ground service on any product returned for service within the warranty period. Any
charges associated with a customer-requested
rush order
are billed to the customer.
Following the warranty period, the customer is responsible for shipping the product to and
from the service center. Read the warranty shipped with your Camfire DCi system for
details.
