SMART Bridgit 4.5 Скачать руководство пользователя

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Appendix A:

Troubleshooting

Using the SMART Bridgit troubleshooting tool

Screen capture technology

Sharing color quality

Audio

Connection

Ink

Monitoring a meeting's performance - presenter

Improving performance

Monitoring a meeting's performance – participant

Improving performance

This section includes troubleshooting topics and information on how to get technical support. It also

shows how you can use the SMART Bridgit software troubleshooting tool to optimize your system

configuration and resolve problems.

Using the SMART Bridgit troubleshooting tool

SMART Bridgit software has a troubleshooting tool that you can use to determine the cause of issues

you could have.

To open the troubleshooting tool

1. Open SMART Bridgit client software and create a test meeting.

The SMART Bridgit lobby screen appears.

2. Select

Menu > About SMART Bridgit

The

About SMART Bridgit Software

dialog box appears.

3. Select

Technical Support > Troubleshooting

The

Troubleshooting

dialog box appears.

Appendix A

Содержание Bridgit 4.5

Страница 1: ...SMART Bridgit 4 5 software User s Guide...

Страница 2: ...Copyright notice 2012 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in...

Страница 3: ...git 9 The SMART Bridgit client desktop 10 Starting SMART Bridgit software 12 Creating a meeting 13 Joining meetings 18 Using voice conferencing 21 Using meeting tools 24 Setting meeting options 36 Wri...

Страница 4: ......

Страница 5: ...ur desktop and send e mail invitations for others to join Once the meeting has started participants can write notes or highlight information on the desktop You can share your webcam and view other par...

Страница 6: ...eature enables meeting participants to politely interrupt when they want to contribute to the meeting This feature provides both a visual and an audible notification to capture the attention of other...

Страница 7: ...s well for different buildings in the same city or even different networks in the same building Downloading SMART Bridgit client software Before you can join or present in a meeting you need to downlo...

Страница 8: ...OK in the confirmation dialog box The Audio Setup Wizard When you run SMART Bridgit client software for the first time and VoIP has been enabled by your server administrator you could be prompted to r...

Страница 9: ...dors supply libraries that implement the SSL standard and that can be used to build SSL capable applications SMART Bridgit software uses a toolkit called OpenSSL to provide SSL security on both the cl...

Страница 10: ......

Страница 11: ...e mail invitation 19 Joining a meeting with a knock 20 Using voice conferencing 21 Owners and presenters 22 Participants 23 Joining a meeting using a third party voice bridge 23 Using meeting tools 2...

Страница 12: ...else The SMART Bridgit client desktop During a meeting the SMART Bridgit client software interface consists of a toolbar and a colored border around the shared desktop The SMART Bridgit client toolbar...

Страница 13: ...ve the toolbar The participants toolbars mirror the position of the presenter s toolbar Participants can move their toolbars only if they ve turned off the Fit presenter s desktop to dialog boxoption...

Страница 14: ...e a meeting g To start SMART Bridgit software Double click the SMART Bridgit icon on your Windows desktop or Mac Dock The SMART Bridgit Software dialog box appears Once you join or create a new meetin...

Страница 15: ...desktop g To create a meeting 1 Start SMART Bridgit software if it isn t already started See Starting SMART Bridgit software on the previous page The software starts and connects to the last SMART Br...

Страница 16: ...s enabled a third party voice bridge or audio conferencing provider Select this option to enable it for your meeting and to display third party audio information to your meeting participants N N OTE F...

Страница 17: ...bridge information to the meeting and then display it to all of the meeting participants I I MP OR TA N T Your SMART Bridgit server administrator must enable this feature When you create a meeting in...

Страница 18: ...thout typing the server name again 4 Click Connect You return to the SMART Bridgit Software dialog box 5 Type a name in the Your name box if you require a new name for this SMART Bridgit meeting This...

Страница 19: ...lobby screen 1 Click E mail Invitation The Invite Participant dialog box appears 2 Select Include password in e mail if the meeting is password protected and you want to include the password in the e...

Страница 20: ...to and double click the SMART Bridgit icon The software starts and connects to the last server you used N N OTE If you haven t used SMART Bridgit software before or if you want to connect to a differ...

Страница 21: ...onnect all other users 2 Click OK in the confirmation dialog box Searching for a meeting After you connect to a SMART Bridgit server you can either choose the meeting you want to join from the list or...

Страница 22: ...ning access from other meeting participants g To join a meeting without an e mail invitation 1 Download SMART Bridgit client software and then save it on your computer See Downloading SMART Bridgit cl...

Страница 23: ...r the meeting password Using voice conferencing Participants can use SMART Bridgit software s VoIP feature to speak to each other during a meeting if the SMART Bridgit server administrator enables it...

Страница 24: ...tings can close a participant s microphone to allow another participant to speak g To close another participant s microphone 1 Click the Show Hide Participant List button 2 Click the green microphone...

Страница 25: ...third party voice bridge Joining a SMART Bridgit meeting that uses a third party voice bridge is the same as joining a normal SMART Bridgit meeting except that you must use the provided voice bridge...

Страница 26: ...haring you can do the following l Move the toolbar l Speak and listen to other participants l Change sharing options for the meeting l Use drawing tools or screen pointers to highlight information on...

Страница 27: ...the Share My Desktop button in the lobby screen The Select Sharing Monitor dialog boxappears 3 If you re sharing a single monitor select the monitor you want to share and then click OK If you re shar...

Страница 28: ...Changing the shared area on page 35 g To stop sharing the region Select Menu Stop Sharing this Desktop Using drawing tools while sharing SMART Bridgit software enables you to draw in your screen while...

Страница 29: ...ble if the owner or presenter disables sharing requests To take over sharing Click the Start Stop Sharing My Desktop button The presenter receives a notification that you want to share your desktop If...

Страница 30: ...names Icon Name or status Description Chat Chatting is enabled When a participant receives a message the icon changes color If the participant is experiencing a lag during the meeting an hourglass ap...

Страница 31: ...an still share your webcam view but participants can t share theirs l If you re a meeting participant and the presenter of the meeting disables remote webcams you can t share your webcam view However...

Страница 32: ...that webcam o You can move the Video window o You can resize the Video window o You can hide the Video window and then show it again later o You can stop sharing your webcam at any time g To move the...

Страница 33: ...terrupt the meeting with both a visual and an audible notification to capture the attention of other participants For more information see Raising your hand on page 33 g To chat with individual partic...

Страница 34: ...members of the conversation see a notification that you ve left They re still able to chat privately with each other even if you started the conversation N N OTE You can t close the All Users chat wi...

Страница 35: ...er doesn t allow participants to raise their hand Lower Hand The toolbar icon changes to this icon when you request to contribute to a meeting It indicates that you re waiting for the presenter to cli...

Страница 36: ...esktop Select Menu Enable Remote Control g To enable remote control using the Meeting settings tab 1 Select Menu Options Windows operating systems or Menu Preferences Mac operating system software 2 C...

Страница 37: ...ctions users are blocked from taking control for three seconds Changing the shared area As a meeting presenter you can limit the shared area of your desktop by moving the colored borders This is usefu...

Страница 38: ...r surrounds your entire desktop Setting meeting options As the owner or presenter of a SMART Bridgit meeting you can turn on or off a number of the meeting options Changing meeting settings g To chang...

Страница 39: ...are their webcams making them visible to the other participants Up to four participants can share their webcams at the same time This option is selected by default If you want to be the only one in th...

Страница 40: ...cipants see updates as quickly as possible Meeting participants must have fast Internet connections if you want to use this option Optimize sharing speed for lower bandwidth use This option is availab...

Страница 41: ...ed on 2 Close all other programs that play or record sound 3 Click the Audio Setup Wizard button 4 Click Next to start the wizard and then follow the on screen instructions After you set up the audio...

Страница 42: ...When you select this option the shared desktop also covers the Windows taskbar If you need to see the taskbar again clear this selection or press ALT F Keep SMART Bridgit dialog boxon top of other wi...

Страница 43: ...participants from writing on the shared desktop N N OTE If the owner or presenter disables writing the Pen button and menu items aren t available g To write on the shared desktop using a pen 1 Click t...

Страница 44: ...ect Menu Tools Customize Pen The Configure Tool Settings dialog box opens 2 Select a color For an expanded palette of colors click More 3 Select a width from 1 to 32 pixels N N OTE The default is 3 pi...

Страница 45: ...g To erase notes 1 Select Menu Tools Eraser The pointer changes to an eraser 2 Drag the eraser over the notes you want to erase 3 When you finish erasing click the Mouse Pointer button N N OTE If you...

Страница 46: ...r of participants can use screen pointers at the same time 2 Click the arrowhead and drag the screen pointer to the position you want Circular arrows appear in the pointer while you move it indicating...

Страница 47: ...administrator if you re unsure about the status of these two servers l You must have local administrative rights on the computer you want to install the add in on Minimum requirements l 1 2 GHz proce...

Страница 48: ...older The SMART Scheduler Outlook Add in Preferences page appears 4 Type the name of the Default Bridgit Server to use when setting up SMART Bridgit meetings 5 Type the SMART Scheduler e mail address...

Страница 49: ...rrent version of SMART Scheduler Outlook Add in is installed g To check the version of the SMART Scheduler Outlook add in Start Outlook and go to Tools Options SMART Scheduler Settings The version inf...

Страница 50: ...affect only the current meeting For information on how to change the settings for all meetings refer to Scheduling a SMART Bridgit meeting in Microsoft Outlook on the previous page 4 To change Server...

Страница 51: ...unless directed to by your system administrator 4 To remove passwords from all new meetings clear Password protect this meeting If you want to use a password leave it selected N N OTE Every time this...

Страница 52: ...minutes before the scheduled start time Record the password below the link Your internet browser downloads the SMART Bridgit client software Depending on your browser SMART Bridgit runs automatically...

Страница 53: ...how you can use the SMART Bridgit software troubleshooting tool to optimize your system configuration and resolve problems Using the SMART Bridgit troubleshooting tool SMART Bridgit software has a tr...

Страница 54: ...tallation which is automatically done if you have administrator rights N N OTE Mirror drivers behave unexpectedly on computers with Windows 7 operating systems Redraw hooks SMART Bridgit software reve...

Страница 55: ...mirror driver isn t installed l disable by OS your computer has Windows 7 which causes the mirror driver to behave unexpectedly When video mirroring is active each time the system draws to the primary...

Страница 56: ...default You can select it to improve sharing when bandwidth is limited Audio Use the following options to adjust your audio settings Option Description When to use why it s important Enable echo cance...

Страница 57: ...Status only l SMART Bridgit software detects this server automatically TCP port Displays the port your system is using for screen sharing video conferencing and chat Status only UDP port The port use...

Страница 58: ...to improve the meeting s performance Improving performance If you re presenting a meeting and you find that some participants are seeing events on your desktop several seconds after they happen you c...

Страница 59: ...he Show Hide Partipant List button button turns red g To view the meeting performance for your computer Click the Show Hide Partipant List button The delay interval in seconds appears to the right of...

Страница 60: ...toward None Test SMART Bridgit software s performance and reduce the hardware acceleration more if necessary N N OTE This can improve performance for slow computers but not for slow networks If none...

Страница 61: ...ktop 43 exit SMART Bridgit client 6 G Global Server Network 5 grant request to talk 22 GSN 5 I ink 55 install SMART Scheduler Outlook add in 45 J join meeting 18 join meeting from client software 18 j...

Страница 62: ...ultiple displays 25 share when using multiple displays 25 share your desktop 25 26 SMART Scheduler Outlook add in 45 speak in a meeting 22 SSL 7 starting SMART Bridgit client 6 19 T third party voice...

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