General Troubleshooting
Refer to this table if the Ready light indicates that your interactive whiteboard is operating normally, but you are still
experiencing problems.
Symptom/Observation
Action/Remedy
The projected image is blurry or doesn’t
fill the screen fully.
Adjust your projector’s position, zoom and focus settings.
The computer’s video resolution settings may not match your projector’s
native resolution.
Consult your projector’s manual for the correct resolution, and then go to
the Windows Control Panel to change the display resolution of your
monitor.
Touch is not accurate. The pointer does
not appear directly below your finger.
When you write on the screen, your
writing appears at a slight distance
from the pen.
Orient the interactive whiteboard.
To start the orientation, press and hold
both the
Keyboard
and
Right-click
buttons on the pen tray at the same
time, or open the
SMART Board
Control Panel
and press
Orient/Align the SMART Board.
No pointer is visible on the screen, and
when you touch the screen, a colored
line appears.
A pen is missing or not positioned properly in its pen tray recess.
A pen, dry erase marker, or old style (black) SMART stylus is not
reflective to infrared light, so pen tray sensors can’t detect it. Put tape on
the pen to make it more reflective.
The pointer snaps back to one location
when you lift the pen or your finger from
the screen.
The analog resistive surfaces are in constant contact at the location to
which the pointer returns. This can be caused by an object hitting or
pressing on the front sheet, leaving a permanent depression.
Gently pull the front sheet away from the back sheet using a piece of
tape or a small suction cup. If the problem goes away while you pull but
returns when you release the tape or suction cup, you may have to
return the interactive whiteboard for repair.
The pointer moves erratically or gaps
appear when you draw with the pen.
The USB voltage from the computer or USB extender may be too low to
power the interactive whiteboard reliably. Substitute another computer,
eliminate or substitute the USB extender, or install a powered USB hub.
See page 11 for information about using a diagnostics program to view
important voltage and resistance readings for the SMART Board
interactive whiteboard.
