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Service and Warranty

30

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If you have any questions regarding your
warranty rights and responsibilities, you
should contact:

Daimler Vehicle Innovations USA LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
1-800-762-7887, or

State of Arizona
Arizona Department of Environmental
Quality
1110 West Washington Street
Phoenix, Arizona 85007

State of California
Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

State of Connecticut
Department of Environmental Protection
79 Elm Street
Hartford, CT 06106-5127

State of Maine
Department of Environmental Protection
17 State House Station Augusta,
Maine 04333

State of Maryland
Department of the Environment
Air & Radiation Management Administration
Mobile Sources Control Program
1800 Washington Blvd.
Baltimore, MD 21230

Commonwealth of Massachusetts
Department of Environmental Protection
Division of Air Quality Control
One Winter Street, Boston, MA 02108

State of New Jersey
New Jersey Department of Environmental
Protection, 401 East State Street
Trenton, New Jersey 08625

State of Oregon
Department of Environmental Quality
811 S.W. Sixth Avenue
Portland, OR 97204

Commonwealth of Pennsylvania
Department of Environmental Protection
Bureau of Air Quality
Rachel Carson State Office Building
12th Floor, P.O. Box 8468
Harrisburg, PA 17105-8468

State of Rhode Island
Department of Environmental Management,
235 Promenade Street
Providence, Rhode Island 02908

State of Vermont
Agency of Natural Resources
Department of Environmental Conserva-
tion, Air Pollution Control Division
Building 3 South, 103 Main Street, Water-
bury, VT 05671-0402,

State of Washington
Washington State Department of Ecology
P.O. Box 47600
Olympia, WA 98504-7600

Emission Control System Warranty

AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA -

Things You Should Know

>> Service and Warranty.

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Содержание 201 fortwo cabriolet

Страница 1: ...Service and Warranty Information 2012 smart fortwo coup and cabriolet...

Страница 2: ...onnecticut Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Vermont and Washington EMISSION CONTROL Arizona California Connecticut Maine Maryland Massachusetts New Jersey Orego...

Страница 3: ...ing you with unparalleled Commitment to Excellence in Sales and Service We will always do everything possible to live up to this commitment ____________________________________________________________...

Страница 4: ...elephone Fax E mail Service Department Hours Telephone ____________________Fax ______________ E mail ___________________ Parts Department Hours Telephone Fax E mail AdditionalCustomerAssistance Servic...

Страница 5: ..._ City State ZIP ________________________________________________________ Delivery Warranty Mo Day Yr Selling authorized smart Center Code _______________________________________ LIMITED WARRANTY TERM...

Страница 6: ...in operation of vehicle Service and Warranty Information Booklet Operator Manuals and Maintenance Booklet reviewed with owner Owner introduced to Service Department Staff Owner instructed on Maintenan...

Страница 7: ...ssion Related Components Gasoline Engines 26 Emission Control System Warranty AZ CA CT MA MD ME NJ OR PA RI VT and WA 28 Defect Warranty Coverage Gasoline Engines AZ CA CT MA MD ME NJ OR PA RI VT and...

Страница 8: ...e if you should sell the vehicle See Page 44 for a list of models cov ered in this edition Replacement Parts for Your smart Genuine smart parts Genuine smart Remanufactured Parts and factory approved...

Страница 9: ...staff using the latest diagnostic and service techniques Whether it is a small adjustment or major service your authorized smart Center will work to accommodate you quickly and efficiently Finally sho...

Страница 10: ...8 Notes Service and Warranty...

Страница 11: ...dence you have placed in us We will always do everything possible to continue to earn your trust and goodwill Business Card of smart Sales Representative Insert here Business Card of Service Manager I...

Страница 12: ...10...

Страница 13: ...uthorized smart Center for perfor mance of the repair WARRANTY PERIOD This warranty is for 48 months or 50 000 miles whichever occurs first WARRANTY STARTS The warranty period starts on the date the v...

Страница 14: ...anship for 12 months or 12 000 miles whichever occurs first Page 14 NO CHARGE Warranty repairs will be made at no charge for parts and labor WARRANTY AVAILABLE This warranty is applicable only in the...

Страница 15: ...CEDES BENZ RESEARCH DEVELOPMENT NORTH AMERICA INC OR THE AUTHORIZED SMART CENTER NEITHER ASSUME NOR AUTHORIZE ANY PERSON TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH SUCH VEHICLE NO PAYM...

Страница 16: ...worn wiper blades and wiper blade inserts are not covered DAMAGE DUE TO ACCIDENTS MISUSE OR NEGLIGENCE Accidents or damage from objects striking the vehicle Misuse of the vehicle such as driving over...

Страница 17: ...ade from cloth or leather upholstery convertible tops trim items wood paint or chrome which have been affected by airborne fallout such as chemical and tree sap or by road salt hail windstorm or other...

Страница 18: ...ion arises concerning maintenance These receipts should be transferred to each subsequent owner of the vehicle For your convenience the Maintenance Book let has been designed to incorporate the signat...

Страница 19: ...erator s Manual regarding the care of paint upholstery trim items and convertible tops as appli cable must be followed explicitly to main tain your warranty coverage Body Repair Information Due to the...

Страница 20: ...systematic performance of these services Although warranty obliga tions are not dependent upon the use of any particular brand of replacement parts and you may elect to use non Genuine smart parts fo...

Страница 21: ...of initial operation of the vehicle whichever occurs first and 3 is free from defects in material and workmanship in specific emission related parts as specified in the lists shown on Page 26 which wo...

Страница 22: ...accordance with the terms and limi tations of the warranty for new smart vehi cles in effect at the time in such countries WITH RESPECT TO EMISSION SYSTEMS THIS WARRANTY AND THE EMISSIONS PERFOR MANCE...

Страница 23: ...our vehicle is initially presented for repair or within any time period specified by local State or Federal Law whichever is shorter except when a delay is caused by events not attributable to DVIUSA...

Страница 24: ...mission short test and c if such non conformity results or will result in the vehicle owner having to bear any penalty or other sanction including the denial of the right to use the vehicle under loca...

Страница 25: ...nuine smart Remanufactured Parts for such maintenance replacement or repair with out invalidating this warranty the cost of such service or parts however will not be covered under the warranty except...

Страница 26: ...ipts and service records should be transferred to each subsequent owner of this vehicle b vehicle abuse or maintenance performed in such a manner that an emission compo nent was improperly installed o...

Страница 27: ...ession governed by U S law In all other countries defective parts will be repaired or replaced free of charge only in accordance with the terms and limi tations of the warranty for new smart vehi cles...

Страница 28: ...Manifold Air Pressure Sensor with Integrated Temperature Sensor O2 Sensor Transmission Control Module Vehicle Speed Sensor Front Wheels Vehicle Speed Sensor Rear Wheels IX On Board Diagnostics Data L...

Страница 29: ...Service and Warranty 27 27 Notes Service and Warranty...

Страница 30: ...n related assemblies Where a warrantable condition exists DVIUSA will repair your smart vehicle at no cost to you including diagnosis parts and labor Manufacturer s Warranty Cover age For 3 years or 5...

Страница 31: ...e to ensure the performance of all required mainte nance You are responsible for presenting your smart vehicle to an authorized smart Cen ter as soon as a problem exists The war ranty repairs should b...

Страница 32: ...0 Commonwealth of Massachusetts Department of Environmental Protection Division of Air Quality Control One Winter Street Boston MA 02108 State of New Jersey New Jersey Department of Environmental Prot...

Страница 33: ...hem not to conform with those requirements for a period of use of 7 years or 70 000 miles whichever first occurs DVIUSA further warrants that a if the vehicle is maintained and operated in accordance...

Страница 34: ...y elect to use other than Genuine smart Parts including Genuine smart Remanufactured Parts for such maintenance replacement or repair with out invalidating this warranty the cost of such service or pa...

Страница 35: ...e hourly labor rate Replaced parts and paid invoices must be presented at an authorized smart Center as a condi tion of reimbursement for emergency repairs not performed at an authorized smart Center...

Страница 36: ...direct cause of the need for the repair or replacement of the part 2 Malfunctions in any part caused by any of the following improper adjustments except for those done by an authorized smart Center du...

Страница 37: ...or or deny your claim within a reason able time not to exceed 30 days from the time at which your vehicle is initially pre sented for repair Exceptions are when you the owner request a delay or a dela...

Страница 38: ...re warranted for 8 years 80 000 miles whichever occurs first Parts Description Model smart Air Pump Engine Control Module Exhaust Manifold Three Way Catalyst Fuel Pump with integrated Pressure Regulat...

Страница 39: ...is satisfaction ourselves Giving DVIUSA itself this direct notice and opportunity to cure enables us to supplement prior efforts by our authorized smart Center so any ongoing problem can be resolved o...

Страница 40: ...received written notice of the defect by certified mail return receipt requested and has had a final opportunity to correct the defect or condition within 10 calendar days after receipt of notice This...

Страница 41: ...a recibido un aviso del defecto mandado por correo certificado con recibo de returno y ha tenido una oportunidad final para corregir el defecto o condici n dentro de los 10 dias naturales despu s de r...

Страница 42: ...a condition that is likely to cause death or serious bodily injury if the vehicle is driven that defect or malfunction has been subject to repair two or more times and you have directly notified Daim...

Страница 43: ...include the MODEL and VEHICLE IDENTIFICATION NUMBER VIN of your vehicle This is important to assure fast efficient handling of your inquiry If You Have Lost the Service and Warranty Information Bookle...

Страница 44: ...centerfold of this booklet to the address shown or you may call 1 800 762 7887 to provide the information Such notification is likewise necessary for your own safety after expiration of the original w...

Страница 45: ...Service and Warranty 43 43 Service and Warranty Notes...

Страница 46: ...n you can find us on the smart web site www smartusa com Reprinting translation and copying even of excerpts are not permitted without our prior authorization in writing Press time September 2011 Prin...

Страница 47: ...Edition A 2012 Order no 4515 3121 13 2011 Daimler Vehicle Innovations USA LLC A Daimler Company smart a Daimler brand www smartusa com...

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