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Customer Support

45

Customer Support

Online Support

www.smarttech.com/support

Visit the SMART Technologies support site to view and download user’s guides, “how-to” and 
troubleshooting articles, software and more.

Training

Do you need training on your SMART product? Visit http://www.smarttech.com/trainingcenter for 
free training materials and information on our training services.

Contacting SMART Technical Support

SMART’s Technical Support team welcomes your call. However, if you experience difficulties with 
your SMART product, you may want to contact your local reseller first. Your local reseller may be 
able to solve the problem without delay.

All SMART products include free telephone, fax and e-mail support.

Telephone

: 

+1.403.228.5940 or Toll Free 1.866.518.6791 (Canada/U.S.)
(Monday to Friday, 7 a.m. – 6 p.m. Mountain time)

Fax

: +1.403.806.1256

E-Mail

: [email protected]

Website

: www.smarttech.com/support

When you phone Technical Support, it will be helpful if you can access your computer during the 
call. The support representative may ask you for the following information:

•

the serial number of your interactive product

•

the version of the software that’s causing the problem and the version of your computer’s 
operating system (if applicable)

General Inquiries

Address

: SMART 

Technologies 

Inc.

1207 – 11 Avenue SW, Suite 300 
Calgary, AB  T3C 0M5
CANADA

Main

 

1.888.42.SMART (toll-free in Canada/U.S.) or 

Switchboard

: +1.403.228.0333 (all other countries)

Fax

: +1.403.228.2500

E-Mail

: [email protected]

Содержание Senteo

Страница 1: ...interactive response system User s Guide ...

Страница 2: ...to change without notice Copyright Notice 2007 SMART Technologies Inc All rights reserved The use and copying of Senteo software is subject to a license agreement Any other use is prohibited No part of this publication may be repro duced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technolog...

Страница 3: ...he SMART product could result in personal injury or damage to the product WARNING When using the Senteo interactive response system with a SMART Board interactive whiteboard and projector do not stare into the beam of light created by the projector Instruct children not to look in the direction of or stare at this beam of light WARNING Ensure that any cables extending across the floor to your SMAR...

Страница 4: ...an be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver or clicker units Increase the separation between the equipment and the product Connect the affected equipment into an outlet on a circuit different from that to which the receiver s computer is connected Consult yo...

Страница 5: ... System Hardware 8 Connecting the Receiver to a Computer 8 Recommended Height for Mounting the Receiver 8 Extending the USB Cable 9 Renaming the Classroom 10 Section 2 Managing Senteo Interactive Response System Hardware Checking the Receiver 11 Selecting Receiver Channels 11 Selecting the Operating Mode 12 Starting in On Anonymous Mode 13 Starting in On Sign In Required Mode 13 Locking Sign In 14...

Страница 6: ...ceiver After Starting a Question Set 33 Using the Clickers 34 Clicker Buttons and Features 34 Receiving Student Questions 35 Using the Menu Button 35 Starting a Question Set 36 Using Instant Questions 37 Viewing Printing and Exporting Results 38 Using Senteo Assessment Software with Microsoft PowerPoint Software 39 Section 4 Maintaining the Senteo Interactive Response System Preventing Component D...

Страница 7: ...ack to plan lessons and personalize the learning environment Features Flexible package options The Senteo interactive response system includes a receiver and clickers and is available in 24 or 32 unit packages You can also purchase receivers individually and clickers in packs of one and five units Cross platform support You can use the Senteo interactive response system with Microsoft Windows and ...

Страница 8: ...licker Features Large LCD screen The screen displays three lines of text Descriptive icons LCD screen icons show battery and connection status Ergonomic design The handheld clicker is designed to fit comfortably in young hands and the 21 input buttons are conveniently located and easy to use Extended battery life Each clicker uses two AA batteries which are long lasting and easy to replace Receive...

Страница 9: ...ents These liquids might get into areas where they could damage sensitive electronic components Refer to page 41 for detailed instructions on cleaning your Senteo interactive response system components Dust and Scratching Senteo interactive response system components are for use in office and classroom environments and are not for industrial use where heavy dust and pollutants can cause malfunctio...

Страница 10: ... 1 GHz or faster recommended 128 MB of RAM 256 MB recommended Mac OS X versions 10 4 8 through 10 4 10 180 MB of free hard disk space for minimum installation 511 MB for full installation with Gallery collections Adobe Flash player version 9 Contacting SMART Technologies Visit SMART s support site at www smarttech com support to check for software upgrades including SMART Board software and Senteo...

Страница 11: ... is connected to the Internet after a short delay the SMART Product Update dialog box appears 8 If updates are available click Update and then click Close A balloon message appears in the notification area 9 Click the balloon message to create a classroom A dialog box appears 10 Type a unique classroom name into the box and then click OK NOTE The OK button is disabled until you type a valid classr...

Страница 12: ...and connect the Senteo receiver to your computer before you can search for a license code After you complete the following procedure to find your license code you can use the code to activate Senteo software on other computers as outlined in the License tab in the About Senteo Assessment Software dialog box NOTE After you find your license code you don t need to connect the Senteo receiver to the ...

Страница 13: ...tion key 1 Click the Senteo icon in the Windows notification area or Mac menu bar and then select Activate Senteo Assessment Software The Software Evaluation dialog box appears displaying your time remaining in the software evaluation period 2 Click Activate License NOTE You don t need to connect a Senteo receiver to your computer to activate the license 3 If a dialog box appears requesting a pass...

Страница 14: ...ess products such as 2 4 GHz routers and cordless telephones 1 For temporary installations place the receiver on top of your desk For permanent installations you can mount the receiver on a wall or on the front of a piece of furniture using two screws not provided Orient the receiver with the long side or edge facing the class as shown 2 Insert the receiver s captive USB cable s connector into an ...

Страница 15: ... Information dialog box appears 3 Type a classroom name consisting of between one and eight characters and click OK NOTE The OK button is enabled after you type a valid classroom name A dialog box appears indicating that your installation is complete Extending the USB Cable If the provided 6 1 8 m USB cable attached to the receiver isn t long enough you can use active USB extender cables USB exten...

Страница 16: ...enteo assessment software you assigned a classroom name to the receiver s network see page 4 and page 9 If you move the Senteo interactive response system hardware to another location you can use the following steps to change the classroom name 1 Click the Senteo icon in the Windows notification area or Mac menu bar and select View Class 2 Click the Students tab Windows operating systems or button...

Страница 17: ...notification area or Mac menu bar and select Configure Hardware 2 Click the Receivers tab Windows operating systems or button Mac operating systems if it isn t already selected If a message appears that reads The Senteo Receiver is working properly the Senteo receiver is connected and in one of the On modes If a message that appears reads The Senteo Receiver is in Off Power Save mode the receiver ...

Страница 18: ...tart a class session you must decide in which of two modes you want the system to operate On Anonymous mode and On Sign In Required mode The following table summarizes the characteristics of each mode To check channel quality or manually select a receiver channel Anonymous Mode Sign In Required Mode You can operate the system without a class list You must operate the system with a class list that ...

Страница 19: ...o use message appears indicating that you can turn on the clickers Starting in On Sign In Required Mode Before you can start Senteo software and connect the clickers in this mode you must open a class list If you don t have a class list go to page 16 for procedures for creating or importing class lists 1 Click the Senteo icon in the Windows notification area or Mac menu bar and select View Class T...

Страница 20: ...cked appears below the toolbar NOTE If a student disconnects their clicker when sign in is locked they can t sign in again until you select Unlock Sign In Setting Advanced Options The Senteo Manager Advanced Options dialog box allows you to configure how the Senteo interactive response system operates If you re working with Senteo assessment software without a connected receiver or if you want to ...

Страница 21: ...ent sign in Student sign out Student has a question cleared by default Clicker has a weak signal Clicker battery is low To stop an alert message from appearing clear the applicable check box When you clear the Allow students who aren t in the class to sign in check box the default setting students must sign in with a valid ID If a student signs in with an invalid ID the clicker display returns to ...

Страница 22: ...and then click OK NOTE The OK button is disabled until you type a valid ID See below for details If Senteo software is in On Anonymous mode it changes to On Sign In Required mode It doesn t change modes if it is in Off Power Save mode 7 Repeat steps 3 through 6 for each student 8 Select File Save Class List As and then type a file name for your class list 9 Select a folder for the class list file ...

Страница 23: ...rst column and then save the spreadsheet 1 Click the Senteo icon in the notification area and select View Class The Senteo Manager appears 2 Select File Import Class List From Excel or click The Open dialog box appears 3 Browse to the Excel spreadsheet file select it and click OK After a short delay the list of names from your Excel spreadsheet appears in the Students page 4 Select File Save Class...

Страница 24: ... class list If the Students page doesn t appear automatically click Students 2 Right click the student name and then select Student information double click the student name or select the student name and click The Student Information dialog box appears 3 Make the desired changes and click OK 4 Repeat steps 2 and 3 for other names as required 5 Select File Save Class List or click See the notes on...

Страница 25: ...udent IDs dialog box appears You can remove students from a class list in Off Power Save mode only 1 Click the Senteo icon in the Windows notification area or Mac menu bar and select View Class The Senteo Manager appears The Students page displays the most recent class list or an empty class list If the Students page doesn t appear automatically click Students 2 Select File Open Class List or clic...

Страница 26: ...Power button on the clicker for one second A message appears asking if you want to join the last class the clicker was connected to or find a different class 2 Press the Down button to select Find a class and press Enter The clicker scans for classes and then displays a list of classes within range 3 Press the Up and Down buttons to select the correct class and then press Enter A connecting messag...

Страница 27: ...ions in Progress appears beside the classroom name 2 Stop your question set if it is running 3 Click the Status button and select Off Power Save A message appears on the clickers indicating that the class is over and the clickers are turning off The power transmit and receive LEDs on the receiver turn off NOTE This feature is only available if Senteo software is running in On Sign In Required mode...

Страница 28: ...he selected clicker The available items in both lists are Immediately After 5 minutes After 15 minutes After 30 minutes After 1 hour 6 Click OK to disconnect the clicker Students can disconnect their clickers by pressing the Power button for one to two seconds If signed in students turn off their clickers when a question set is running they can turn on the clickers sign in with the same ID and rej...

Страница 29: ...can share files created on a Windows computer with people who use a Mac computer You can share your Notebook file as a cross platform HTML PDF or notebook file or as a series of image files Notebook Software with Senteo Assessment Software SMART s addition of Senteo assessment software to Notebook software means that you can create question sets import questions from Microsoft Word or XML files an...

Страница 30: ...rd appears Question Type Description Yes or no Students must use the Y or N buttons to answer a question You can also choose the Opinion option allowing any answer Multiple choice Students must use a single button A through J to answer the question Select from 2 to 10 answers for a question You can also choose the Opinion option allowing any answer Number fraction or decimal Ask a question with a ...

Страница 31: ...ames check box NOTE If you create another question on a new Notebook page a message appears asking if you want to add a title page to the questions which will group them together NOTE Make sure that all student s clickers are connected before asking questions see page 20 for more information 1 Click the Start button on the Notebook page A message appears on the clickers asking the students to resp...

Страница 32: ...Senteo icon in the Windows notification area or Mac menu bar and select Ask Questions Notebook software appears with a blank page 2 Select Senteo Insert Title Page This Notebook page appears 3 Select the top row of text and type a title for your question set 4 Select Senteo Insert Question or click The Insert Question wizard appears 5 Select the thumbnail image for the desired question type and cl...

Страница 33: ...ges to show options and a Start button 10 Select File Save or Save As or click The Save As dialog box appears 11 Browse to a destination folder type a file name for the notebook file and click Save You can run the question set on this computer or copy the notebook file to any computer that has Senteo assessment software installed For more information see page 23 NOTE You can t run a question set n...

Страница 34: ... formatted so that Senteo assessment software can easily convert them to question pages Notice that the last question isn t numbered but Senteo assessment software can successfully create a question by recognizing a key word NOTE Senteo assessment software can t provide the correct answers to the imported questions Example Word Document Question Formats 1 According to the U S Census Bureau the maj...

Страница 35: ...ersion process was accurate 6 Repeat steps 4 and 5 for all questions in the set 1 In the Page Sorter view select the first question page 2 Select Senteo Set Answer The Set Answer dialog box appears 3 Type or select the correct answer s from the options and click OK 4 Repeat steps 1 through 3 for all questions 5 Select File Save or Save As or click The Save As dialog box appears 6 Browse to a desti...

Страница 36: ...tions A blank Notebook software page opens 2 Select Senteo Import Question From XML 3 Locate and select the XML or SQZ file and click Open A progress bar appears followed by a the title page for the new question set 4 In the Page Sorter view select the first question page 5 Edit and customize the page as required Check the question carefully including the correct answer to verify that the conversi...

Страница 37: ...ude page numbers Questions Prints several question set questions on a page If the question page doesn t have any objects or images the questions appear on the page in text only format If there are objects on the question page a full color thumbnail of the question appears You can choose to include page numbers In the Print Preview view you can click the question to toggle from thumbnail to text on...

Страница 38: ... in a receiver Senteo Manager turns the receiver on automatically Safety Tips for Teachers When using Senteo assessment software with a SMART Board interactive whiteboard and a projector Tell students not to look directly at the light beam from the projector Instead encourage them to keep their back to the projector when working at the interactive whiteboard Before they turn to face the class they...

Страница 39: ... Remember names option deselected in question set Senteo software starts in On Anonymous mode Notebook software doesn t record individual student results Class list open in Senteo Manager Remember names option deselected in question set Senteo software starts in On Sign In Required mode Notebook software doesn t record individual student results Options Selected Description Remember names option s...

Страница 40: ...or false questions Alphanumeric Answer multiple choice and numeric questions Make a numeric answer positive or negative Enter Make or confirm a selection Ask Question Alert teacher or to ask a question See next page for details Menu Open clicker menu See the table on the next page for details Delete Delete alphanumeric characters entered Fraction Decimal Create fractional or decimal numeric answer...

Страница 41: ...k Manage Clear Question or right click the student name and select Clear Question Using the Menu Button Students can press the Menu button at any time to log off the session or to modify the clicker s settings The following options are available in the menu Option Description Sign Out Press to log off a class without turning off the clicker Language Press to select the language displayed on the cl...

Страница 42: ...to a progress page showing a graph of the percentage of total student answers for each question To open and start a question set Option Description Remember names When Senteo Manager starts the receiver in On Sign In Required mode Notebook software collects results for each student If you deselect this option Notebook software doesn t collect student results Show grades on clickers after all quest...

Страница 43: ...E Make sure that all student s clickers are connected before asking instant questions see page 20 for more information 1 Click the Senteo icon in the Windows notification area or Mac menu bar and select Ask Questions A blank Notebook software page appears 2 Click the option arrow to the right of Windows operating systems or click and hold the button Mac operating systems This option list appears 3...

Страница 44: ...plications NOTE You can only print or export results after stopping the question or question set Clearing the results after stopping the question permanently deletes the information so you can t print or export the results After saving and closing the notebook file you can reopen the file and print or export the results 1 Stop the question or question set if it is still running Don t clear the res...

Страница 45: ...PowerPoint software 1 Start PowerPoint software and open a new PowerPoint presentation 2 Select Insert New Slide and select a suitable page layout for your question 3 Select Insert Senteo Question A Senteo Question object appears in the slide s bottom right corner 4 Right click the question object and select Senteo Question Object Properties The Senteo Question Properties dialog box appears 5 Sele...

Страница 46: ...to turn on the receiver if it isn t already on 5 If the students aren t yet connected tell them to turn on their clickers and sign in 6 Click the Start button on the blue PowerPoint object The question s answer options appear on the clickers and responses are counted in the blue box as students submit answers 7 Click Stop The results graph appears on the blue PowerPoint object 8 Click Clear PowerP...

Страница 47: ...n a cloth and then wipe gently Changing Clicker Batteries Under normal operation the clicker batteries can operate for up to 200 days When replacing them use fresh batteries of the same type and quality and change both at the same time 1 Using the provided Phillips screwdriver remove the screw from the back of the clicker and then remove the cover 2 Remove the exhausted batteries and dispose of th...

Страница 48: ...fer to the Troubleshooting the Receiver section below Troubleshooting the Receiver Resetting the Receiver If your Senteo software behaves erratically possibly because of a static discharge or power fade you may be able to restore normal operation simply by resetting the receiver Reset the receiver completely by disconnecting and then reconnecting the USB cable Ready Light State Meaning Off The rec...

Страница 49: ...Light Receive Light Receiver State Red Green Yellow Green Green Receiver is starting up Lights flash in sequence Flashing Green Off Off Receiver is scanning radio channels Blinking Green Any state Any state Receiver is accepting commands from the computer Blinking Red Any state Any state Receiver has rejected a command from the computer Green Constantflashing approximately 250 ms Blinks when it re...

Страница 50: ...ts production It may contain hazardous substances By disposing of electrical and electronic equipment appropriately you lower the impact of these substances upon health and the environment and reduce the pressure on natural resources Recycling agencies can reuse or recycle most of the materials from your product Please think about how you intend to dispose of any product that has a WEEE symbol or ...

Страница 51: ...elay All SMART products include free telephone fax and e mail support Telephone 1 403 228 5940 or Toll Free 1 866 518 6791 Canada U S Monday to Friday 7 a m 6 p m Mountain time Fax 1 403 806 1256 E Mail support smarttech com Website www smarttech com support When you phone Technical Support it will be helpful if you can access your computer during the call The support representative may ask you fo...

Страница 52: ...and mail this card to SMART Technologies Inc or register online at www smarttech com registration Sending Feedback You can help us improve our documentation by e mailing your comments to Documentation smarttech com Obtaining More Information Visit www smarttech com support to download PDF versions of our user guides installation instructions and more read technical bulletins FAQs and tips troubles...

Страница 53: ...pport 45 CSV Class List Import 17 Customer Support Online 45 Training 45 D Damage Prevention 41 Disconnect Clickers 21 Individual Students Clickers 22 Using Senteo Manager 21 Dust and Scratching 3 E Electrostatic Discharge 3 Emissions 3 Environmental Requirements 3 ESD 3 Excel Class List Import 17 Extending USB Cables 9 F Features 1 Floor Stand Safety 32 H Height Wall Mounting 8 Humidity 3 I Impor...

Страница 54: ... Indicators 42 Resetting the Receiver 42 Troubleshooting 42 Registration Warranty 46 Renaming the Classroom 10 Resetting the Receiver 42 S Safety Floor Stand 32 Tips for Teachers 32 Safety Information i Selecting a Receiver Channel 12 Selecting Operating Mode 12 Selecting Receiver Channels 11 Senteo Manager Choosing a Startup Sequence 32 Starting 32 Using 11 Servicing Cleaning 41 Preventing Damage...

Страница 55: ......

Страница 56: ...ologies Inc 1207 11 Avenue SW Suite 300 Calgary AB T3C 0M5 CANADA www smarttech com support www smarttech com contactsupport Support 1 403 228 5940 or Toll Free 1 866 518 6791 Canada U S Support fax 1 403 806 1256 ...

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