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We will deal with messages in order of priority, if we consider
it urgent, we will get back to you soon, otherwise please call
us the next business day.
When can I get an unlock code?
Unlock codes will only be given out Monday to Friday 7am –
5pm.
What do I do if I sell or stop using my vehicle?
If you sell your car or it becomes unusable, the interlock can
be transferred to another vehicle. The cost to transfer the
interlock to another vehicle is
$275
. Both vehicles must be
taken to the service centre at the same time to perform the
transfer.
Please call us on 0800 002 182 so we can set up your new
vehicle in the system.
Will the device drain my car's battery?
The interlock does not cause a significant drain on the
vehicle's electrical system. It's similar to a car radio.
Do I have to take the test if I'm turning off my vehicle?
Yes. You should always check your interlock before you turn
off your vehicle. If the interlock is asking for a test, you must
take it to avoid a missed test violation.
Will the interlock device unit lose all memory if the battery
is disconnected?
No. The unit has a flash memory so any battery disconnection
does not result in a memory loss, all data will still be available
at the next download.
