15
5. Troubleshooting
Problem
Sound/Image
is intermittent
Check
Check if there is enough power
going to the unit.
Recharge or replace the
battery.
Solution
Check if the units are outside of
the workable range
Move the units within the
500/300m line of sight.
No
Communication
Check if there is enough power
going to the unit.
Recharge or replace the
battery or replace external
power.
Check if the codes are clear on
the units and they are paired.
Match the codes again.
Can’t unlock the
door
Check the connection of the lock
on the door.
Re-connect the door lock.
Check if the lock is faulty
If faultly, replace the lock.
Radio Signal
Propagation of radio waves or radio frequency are used for wireless communication between
outdoor and indoor stations.
The performance of wireless communcation depends on the environment where it is installed.
Radio coverage quality will be affected by possible blockage between transmitter and receiver.
These can included walls, concrete, metal (Armored doors, elevator shafts etc), plasterboard,
wood and various other materials.
Please note that not only visible obstructions can affect the wirelss quality. Interference can
also come from electric or electromagnetic devices such as wireless routers, microwave ovens,
TV’s and similar devices. The smartentry operates on 2.4GHz frequency. You can help
minimize interference by changing the WIFI channel on your wireless router (Please refer to
your router’s user manual for information on this). We also recommend you to test the system
before deciding your final installation position
It is important to test the wireless coverage on site before installing the smartentry.
Please see the following page for some examples of materials how they affect the wireless
signal.
