SMART Board SPNL-4055, Руководство пользователя

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CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE FLAT PANEL
32 smarttech.com/kb/170800
Resolving common touch control and resolution
issues with Windows and Mac operating systems
Problem Cause Solution
Resolution and/or touch inaccuracies
NOTE
The recommended resolutions for
the interactive flat panel are:
l
3840 × 2160 (for SPNL-4075
and SPNL-4084 using HDMI
and a computer that supports
4K UHD)
l
1920 × 1080
l
1280 × 720
See Configuring your computer’s
screen resolution on page 14 for
more information and settings.
The display’s resolution is not set to the
recommended setting. Press the
Auto button
on the remote
control. This
adjusts the
image to
match the settings the display adapter is
sending. In most cases this will help or
solve touch issues. You can manually
adjust display settings if needed. See
Configuring your computer’s screen
resolution
on page 14.
The interactive flat panel doesn’t turn
on. The interactive flat panel isn’t
connected to a power source. Connect your interactive flat panel to a
power outlet.
The interactive flat panel is in Sleep
mode. Press the Power button on the menu
control panel or on the remote control.
Touch isn’t working as expected. The USB cable between the computer
and the interactive flat panel could be
loose. Check all cable connections.
The interactive flat panel may need to
be turned off and then turned on. Turn the interactive flat panel off and
then turn it on.
Bright lights are interfering with the
interactive flat panel. Close blinds or shades or dim all halogen
lights and LEDs.
Your interactive flat panel isn’t
calibrated properly. Your interactive flat panel may need to
be re-calibrated.
See Appendix A: Calibrating your
interactive flat panel on page 35 for
more information.
IMPORTANT
The interactive flat panels are
pre-calibrated and oriented at the
factory. Calibration should be
performed only by an administrator.