C H A P T E R 5
Troubleshooting your interactive whiteboard system
36
smarttech.com/kb/170510
Resolving operation issues
To resolve operation issues, complete the following tasks:
l
Confirm that the 4-wire cable (and 2-wire cable, if present) is connected to the interactive
whiteboard’s controller module.
l
If necessary, complete additional troubleshooting with the guidance of SMART Support using
SMART Board Diagnostics.
l
Confirm that the 4-wire cable (and 2-wire cable, if present) is connected between the interactive
whiteboard and the interactive whiteboard’s controller module.
l
Confirm that the 4-wire cable (and 2-wire cable, if present) is connected between the interactive
whiteboard and the interactive whiteboard’s controller module.
l
Confirm that the interactive whiteboard’s USB cable is properly connected between the
computer and the correct USB port on the ECP.
l
Reset the interactive whiteboard system. If necessary, complete additional troubleshooting with
the guidance of SMART Support using SMART Board Diagnostics.
Resolving connection issues
To resolve connection issues, complete the following tasks:
l
Confirm that the ECP cable harness’s 4-pin power connector is properly connected to the
DC 5V
2A
connector on the projector.
l
Confirm that the USB cable is properly connected from the interactive whiteboard to the correct
USB port on the ECP.
l
Confirm that the USB cable is properly connected from a fully functional USB port on the
computer to the correct USB port on the ECP.
l
Confirm that the projector’s on-screen menu option for the USB source is set to associate the
USB port on the ECP with the correct video source on the projector.
l
If necessary, complete additional troubleshooting on any devices between the USB connection
from the computer to the interactive whiteboard system, including any USB hubs and extension
cables.
Resolving controller module issues
If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard’s USB cable, wait 10 seconds, and then reconnect it.
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