C H A P T E R 6
Troubleshooting your interactive whiteboard system
40
smarttech.com/kb/170584
Projector Power
light
Projector Service
light
Projected image
Touch control
Status and related
troubleshooting
Flashing amber
Off
None
None
The system is entering Standby
mode.
Error statuses
Solid green
Off
Incorrect
Full control
There’s an issue with the projected
image.
Solid green
Off
Correct
None
There’s an issue with the interactive
whiteboard.
Resolving interactive whiteboard
Solid amber
Flashing red
None
N/A
There’s an issue with the projector
lamp.
Off
Flashing red
None
None
The projector’s operating
temperature has been exceeded.
Off
Solid red
None
N/A
There’s an issue with the projector’s
fan or color wheel.
Off
Off
None
None
The projector power cable isn’t
properly connected.
OR
There’s an issue with the mains
power supply (for example, the circuit
breaker is off).
Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the
SMART Board 480 interactive whiteboard user’s
guide
).
Resolving operation issues
l
If necessary, complete additional troubleshooting with the guidance of SMART Support using
SMART Board Diagnostics.
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