11
FAQ
Board will not turn on.
Charge the board and remote fully.
Board and/or remote won’t charge.
Make sure all plugs are securely in place. Check the board charge cables and ensure they are connected
to each other. In very rare cases the battery may need replacement if it’s defective.
Board turns on but will not run.
Make sure th remote is paired to the board correctly.
Follow the pairing instructions to re-pair the remote to the board.
Board turns on/off by itself.
If the board is not being used for 15 minutes, it will automatically shut off to conserve battery. If the board
shuts off and will not turn on, this usually indicates the battery has been fully depleted on either the board
or the remote. Charge the remote and board fully.
My board won’t travel to the full distance on a charge.
There are several things that can effect the battery life/distance your board can travel.
Going uphill
Bodyweight
Braking
Operating at max speed for a long periods of time.
If any of the above problems persist or if you have a different question, contact customer service for further help.
