16
Troubleshooting
Always check first that:
x
You have followed the steps listed on pages to install and set up your SKYPE DECT.
x
All connects are firmly inserted in their sockets.
x
Mains power is switched on at the socket.
x
The handset’s batteries are correctly and securely installed, and are not run down.
If you experience difficulties with the working of your SKYPE DECT, refer to the advice given
below.
I cannot make or answer calls.
Check that the base unit’s mains power adapter is plugged in and power is switched on. The
base unit needs mains power for normal operation of the phone-not just charging the batteries.
Make sure you are using the telephone line cable that was supplied with your SKYPE DECT.
Other telephone line cables might not work.
Move the handset closer to the base unit.
Check the batteries level symbol on the display. If it is low, replace the handset on the base
unit or charger pod to recharge the batteries.
Switch off power at the mains socket, wait for a few seconds and then switch back on. This
may solve the problem.
If you still can’t make calls, try re-registering the handset.
When I press keys on the handset, nothing happens.
Make sure the batteries are fitted in your handset. If the batteries level symbol on the display
shows “low”, recharge the batteries.
Check whether there’s a key symbol on the display. If so, the keypad is locked. Turn to the
user manual to find out how to unlock it.
When I press keys on the handset, digits appear on the display, but I can’t make an outside
call.
Call barring may have been set, see the user manual for more information.
Try moving the handset closer to the base unit.
Try a different position for the base unit-perhaps higher, or further from other electrical
equipment.
The phone does not ring
Check that the base unit’s mains power adapter is plugged in and power is switched on. The
base unit needs mains power for normal operation of the phone-not just charging the batteries.
Make sure you are using the telephone line cable that was supplied with your SKYPE DECT.
Other telephone line cables might not work.
Check that you have set the ringer volume to off. See the user manual for more information.
Check that the total REN value of all equipment connected to your telephone line is no more
than 4. Disconnect one or more telephones and see whether that helps.
The base does not ring.
Check that the base power is ON, and the base ringer is set ON.
