SkyLink Pro USB Personal VoIP Gateway Скачать руководство пользователя страница 45 | Manualshive

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Ver 2.3

Troubleshooting

The first step in troubleshooting is to read the readme.txt that appears in the Skylink Pro
program group. It contains a list of known issues for the current Skylink Pro driver
version.

To find out the driver version, right click on the Skylink ProAgent (green telephone in the
system tray) and select About.

You will see the Skylink ProAgent About screen below.

Common Fix

If Skylink Pro was working OK and suddenly stops working properly (e.g. stops
responding to incoming rings or you cannot get a VoIP dialtone) try the following:

•

Quit the Skylink Pro Agent (right click on the green telephone in the System Tray
and select Quit)

•

Quit the Skype application

•

Unplug the Skylink Pro adaptor

•

Wait 30 seconds

•

Plug in the Skylink Pro adaptor

•

Start Skype

•

Start the Skylink Pro Agent

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Содержание Pro USB Personal VoIP Gateway

Страница 1: ...Ver 2 3 Skylink Pro USB Personal VoIP Gateway User s Guide...

Страница 2: ...ylink Pro 21 Making and Receiving Calls 25 Setting Up Skype Speed Dial 25 Switching Between VoIP and Regular Calls 28 Conference Call Between VoIP and Regular Calls 28 3 Way Calling 28 Forwarding Call...

Страница 3: ...you normally do Make and receive Skype calls using your standard telephone Forward Skype calls to your mobile phone Make Skype calls from your mobile phone even when you are away from your computer S...

Страница 4: ...Personal VoIP Gateway package includes the following note that your particular hardware and cables may look slightly different than shown below 1 Skylink Pro Personal VoIP Gateway 2 USB Cable 3 Teleph...

Страница 5: ...0 o Skype version 1 3 or higher www skype com must be installed o 128MB RAM o 20MB available hard disk space o CD ROM drive to install Skylink Pro software from the supplied CD ROM 8 Recommended PC s...

Страница 6: ...k Pro adapter WHEN INSTRUCTED TO DO SO step 2 below Verify the installation is OK step 3 below Connect a telephone handset to the Skylink Pro adapter step 4 below Connect the Skylink Pro adapter to th...

Страница 7: ...CD ROM drive The installation should start automatically If not or if you have quit the setup then open the installation folder on the CD ROM and double click on the setup exe program as shown below Y...

Страница 8: ...2 3 You will see the End User License Agreement Click the I have read checkbox and press the I Agree button as shown below You will see the following progress bar below indicating that the installati...

Страница 9: ...K button Connect the USB cable to the Skylink Pro adapter USB port as shown below The other end of the USB cable must be connected to a USB port on your computer as shown below or to an AC Powered USB...

Страница 10: ...Page 10 of 48 Ver 2 3 You will see the following Windows New Hardware Found Wizard Select Install the software automatically Recommended and press the Next button...

Страница 11: ...Page 11 of 48 Ver 2 3 The installation will continue and you will see the following screen When you see the following screen press the Finish button...

Страница 12: ...Then you will see the following Windows New Hardware Found Wizard screen Select Install the software automatically Recommended and press the Next button The installation will continue and you will see...

Страница 13: ...age 13 of 48 Ver 2 3 When you see the following screen press the Continue Anyway button When you will see the following screen select the option allow this program to use Skype and press the OK button...

Страница 14: ...Page 14 of 48 Ver 2 3 When you see the following screen press the Finish button...

Страница 15: ...elephone icon circled in red below in your system tray as shown below The telephone icon indicates that the Skylink Pro software is installed and running and that you can start making calls via Skype...

Страница 16: ...ing a telephone cable as shown below STEP 5 Connect a telephone cable between the Skylink Pro line jack and a wall jack as shown below Note that this is only required for making regular phone calls or...

Страница 17: ...Page 17 of 48 Ver 2 3 You final configuration should resemble the following...

Страница 18: ...d 4 the Skylink Pro agent must be running see green telephone in the Windows System Tray note 1 this is only required for making regular phone calls or for forwarding Skype calls to your mobile or oth...

Страница 19: ...following screen select the option allow this program to use Skype and press the OK button You should now see the Skylink Pro agent in the Windows System Tray as shown below You are now ready to use...

Страница 20: ...hone handset will jiggle as shown below indicating an VoIP call is being initiated When the Skylink Pro agent is not running there is no phone in the system tray Skylink Pro Adaptor LEDs The Skylink P...

Страница 21: ...ce will call you and let you leave a message which will be played back to you This will help you verify that the Skylink Pro adapter Skylink Pro driver and the telephone are all connected and installe...

Страница 22: ...Page 22 of 48 Ver 2 3 You will see the following chat screen and you should enter callme and press the Enter key on your keyboard...

Страница 23: ...Skylink Pro adapter should ring Pick up the handset and follow the instructions The Echo Test Service will ask you to leave a message which will be played back immediately This will help you verify t...

Страница 24: ...Page 24 of 48 Ver 2 3 When the test concludes you can press OK on the following screen and then press Finish on the following screen...

Страница 25: ...the Skylink Pro connected handset to make SkypeOut calls by picking up the handset pressing to indicate to the Skylink Pro adapter that this is not a standard call but a Skype call dialing as per the...

Страница 26: ...Page 26 of 48 Ver 2 3 Step 1 Right click on the desired contact as shown below and select Assign Speed Dial Step 2 Enter the desired speed dial number e g 22 as shown below and press the OK button...

Страница 27: ...Page 27 of 48 Ver 2 3 Step 3 You will now see an indication that the Skype contact has a speed dial associated with them as shown below...

Страница 28: ...n VoIP and Regular Calls While on a regular phone call you may receive a Skype call or while on a Skype call you may receive a regular call The Skylink Pro adapter will indicate an incoming call with...

Страница 29: ...calls to another telephone number such as your mobile phone It can also forward incoming telephone calls to a Skype or SkypeOut call Right click on the Skype Agent green telephone in the Windows Syste...

Страница 30: ...ab to see the Call Forwarding parameters as shown below In order to forward incoming Skype calls to a telephone number such as your mobile phone change the VOIP to Phone Line settings as follows Check...

Страница 31: ...Page 31 of 48 Ver 2 3 Select the number of rings before the forwarding takes place as shown below...

Страница 32: ...rder to forward incoming regular calls to a VoIP call such as through SkypeOut or to a Skype account enter speed dial number e g 77 associated with the Skype User without the key as shown above or ent...

Страница 33: ...to and make a low cost SkypeOut international call This is useful if you are in the same geographical location as Skylink Pro and want to make international calls The second common scenario is you Sky...

Страница 34: ...Page 34 of 48 Ver 2 3 You will see the Skylink Pro configuration screen as shown below Press the Call Forwarding tab to see the Call Forwarding parameters as shown below...

Страница 35: ...der to enable toll bypass of incoming PSTN calls change the Phone Line to VOIP settings as follows Check the Enable Toll Bypass checkbox as shown below Select the number of rings before the forwarding...

Страница 36: ...enable Toll Bypass in the VoIP to Phone Line section When you Skype into the Skylink Pro adaptor you will hear a beep Enter the pin code followed by the button and then enter the telephone number you...

Страница 37: ...t VoIP dial tone 3 If a new Skype voice message exists the VoIP dial tone will have an intermittent beep 4 Press to access voice mail mode 5 Once in voice mail mode the first message is played automat...

Страница 38: ...ecordings will be stored by pressing the button with three dots immediately to the right of the location field The folder containing the recordings can be accessed by pressing the Open Folder button W...

Страница 39: ...r screen above controlled by pressing the record red dot and stop black square buttons From the telephone handset controlled by pressing the 7 keys start recording and 8 keys stop recording on the tel...

Страница 40: ...ll see the configuration tab as shown below The Initiate Voip Call press these keys to get a VoIP dial tone You can now dial a SkypeOut call or a Skype speed dial call from your telephone handset The...

Страница 41: ...ular call or while on a regular call and you receive a Skype call press these keys conference together the two calls The Set Phone Type selects which softphone you would like to work with Press the Re...

Страница 42: ...48 Ver 2 3 Disabling Skylink Pro In order to disable Skylink Pro right click on the Skylink Pro agent in the system tray and select Exit as shown below You can now disconnect the Skylink Pro adapter f...

Страница 43: ...kylink Pro adapter click on the uninstall utility in the Skylink Pro program group accessed from the Start button All Programs Skylink Pro You will see the uninstall indicator as follows When the unin...

Страница 44: ...talling a New Version When you install a new version of Skylink Pro software at the end you will see a slightly different Skype warning message as shown below Select Allow this program to use Skype an...

Страница 45: ...ne in the system tray and select About You will see the Skylink ProAgent About screen below Common Fix If Skylink Pro was working OK and suddenly stops working properly e g stops responding to incomin...

Страница 46: ...ion Skylink Pro may not work properly with some 4 wire multiline phones Make sure the Skylink Pro adapter is connected to the PC and Skylink Pro Agent is running green phone in the Windows System Tray...

Страница 47: ...e handset Check to make sure that Skype is configured to use the Smart Link Audio device as it s Audio In and Audio Out Sound Device This is done as following Select Options from the Skype Tools Menu...

Страница 48: ...t working properly Make sure that a telephone cable is plugged into the Skylink Pro adaptor line jack and to the wall phone plug Make sure toll bypass is configured properly in the Skylink Pro Agent C...

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