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6.6  Mail order/Other transactions

<9> Mail order

Distance purchases are processed using the 
“Mail order” function. In this case, the customer 
provides his or her card number, expiry date 
(and CVC if required) to the merchant via fax, 
postal service or Internet.

If you have concluded a contract for mail order, 
then you can generally no longer carry out pres-
ence business purchases (function <1>).

SIX Payment Services Ltd offers “Saferpay”, 
an ideal virtual solution for mail order trans-
actions.

<0> Other transactions

The following functions are rarely used: 
–  Phone order
–  Purchase of own risk
–  Reservation adjustment
–  Confirm phone authentication

This user guide does not, therefore, provide a 
detailed description of these procedures. 

Follow the instructions that appear on the menu 
display and enter the appropriate data.

Cashier handling

1.

Press “9” to activate the “Mail order” function.

9 : Mail order

2.*

If the “foreign currency” function is activated on this terminal, then the 
desired currency must be selected.

* Menu appears only if two or more currencies are activated.

<Currency>

3.

Enter the amount and confirm with <OK>.
The amount must be separated with a decimal point. 
For amounts below 1, a zero “0.” must be entered first.

Amount

4.

Record manually as detailed on page 17.

Содержание xenta COMPACT

Страница 1: ...User guide xenta COMPACT...

Страница 2: ...5 5 Functions 16 5 1 Cashier purchase 16 5 2 Cashier manual recording of the card data 17 5 3 Customer handling card without PIN 18 5 4 Customer handling card with PIN 19 6 Methods of payment 20 6 1 P...

Страница 3: ...erfere with electronic systems in vehicles such as car radios or secu rity devices etc Vehicles equipped with airbags An enormous force is released when airbags are activated Therefore do not place th...

Страница 4: ...quently SIX Payment Services Ltd accepts no responsi bility for the information provided in the operating instructions being current complete or correct Further more to the extent permitted under the...

Страница 5: ...on the display Navigation buttons You can use these three buttons to navigate through the menu up down confirm Special case Confirmation special signalization STOP button Active procedures can be sto...

Страница 6: ...the access point PSTN PSTN communication is active and online the connection is live If the PSTN symbol flashes the PSTN connection is active but communication between the host and the terminal is int...

Страница 7: ...and the reception strength is greater than 20 If the GSM GPRS symbol does not appear GSM GPRS is not assigned to a network or reception is too poor to set up a connection The reception strength is sup...

Страница 8: ...ion service that is used in the field of mobile telephone systems GSM Global Standard for Mobile Communications Online transaction An online transaction is always directly authorised at the CCC Offlin...

Страница 9: ...is often used in the hotel and restaurant industry In the retail business however it is unnecessary Depending on the payment function and credit card processor different minimum maximum amounts day l...

Страница 10: ...10 2 5 Technical information Operating temperature 0 C to 50 C Humidity not condensing 20 to 85 Power supply 100 240 VAC 50 60Hz 0 7A...

Страница 11: ...be used ISDN black cable with an RJ45 plug on both ends PSTN Analog telephone cable with meter pulse filter TT83 jack Electric cable black two pole plug Cash till terminal PSTN analogue Ethernet LAN c...

Страница 12: ...ays the welcome message Subsequent initialisation Should it be necessary to re initialise a device for any reason proceed as outlined on page 13 Key The following symbols are used in the descrip tions...

Страница 13: ...re several minutes Please be patient and do not unplug the terminal STOP 5 4 Trm reset This function is only available to the service technicians and is password protected STOP 5 5 Info The terminal I...

Страница 14: ...it trx data Queries 1 Shift counter 2 Daily counter 3 TRX log info 4 Print DCC rates 5 Print last ticket Settings 1 TRM language 2 Display 3 Printer Setup 1 Configuration 2 Initialisation 3 SW update...

Страница 15: ...figuration sheet delivered with your terminal Transactions 1 Purchase 2 Phone authorised 3 Reversal 4 Credit 5 Reservation 6 Purchase reserv 7 Tip 8 Cash advance 9 Mail order 0 Other transact Other tr...

Страница 16: ...lds may differ according to the purchase type Your company data that will be printed out on the sales slip Transaction date and time Customer card information certain digits are shown with an X for da...

Страница 17: ...on is activated on your terminal you must select the desired currency Menu appears only if two or more currencies are activated Currency 2 Enter the amount and confirm with OK The amount must be separ...

Страница 18: ...e the proper reader 2 Enter the amount Confirm with OK 3 Payment will be recorded and systematically authorised online Chip cards the card must remain inserted in the chip reader throughout the transa...

Страница 19: ...nd to confirm with OK If the amount is incorrect the transaction can be aborted using STOP if no purchase is made Timeout the process will be aborted if processing does not occur within 30 seconds PIN...

Страница 20: ...Phone authorised is activated 2 Phone authorised 2 If the foreign currency function is activated on this terminal then the desired currency must be selected Menu appears only if two or more currencie...

Страница 21: ...tivate the Reversal function 3 Reversal 2 Enter the terminal s password and confirm with OK See configuration sheet for the password Password 3 The amount of the last transaction is shown If the amoun...

Страница 22: ...r the password Password 3 If the foreign currency function is activated on this terminal then the desired currency must be selected Menu appears only if two or more currencies are activated Currency 4...

Страница 23: ...h a decimal point For amounts below 1 a zero 0 must be entered first Amount 4 Enter the reference number Trx Ref No and confirm with OK This can be read from the reservation sales slip Trx Ref No 5 En...

Страница 24: ...vated on this terminal then the desired currency must be selected Menu appears only if two or more currencies are activated Currency 3 Enter the Tip amount and confirm with OK The amount must be separ...

Страница 25: ...ctions are rarely used Phone order Purchase of own risk Reservation adjustment Confirm phone authentication This user guide does not therefore provide a detailed description of these procedures Follow...

Страница 26: ...rded after a shift end STOP 2 3 Daily closing m With the Daily closing function all transactions that have been made are delivered to the card processors and completed All amounts are credited to you...

Страница 27: ...s main menu using the STOP button Select the Settings function 4 You then have the following options STOP 4 1 TRM language The terminal language can be adjusted This language setting is only applicabl...

Страница 28: ...int intensity F1 reduces the print intensity F3 increases the print intensity Font size F2 modifies the font size large small STOP terminates the menu The old settings are retained and the new ones re...

Страница 29: ...y accessories with this product that are not SIX Payment Services Ltd original accessories The guarantee does not apply to errors caused by use of non original accessories Do not use any corrosive che...

Страница 30: ...t the terminal is properly connected Check that the telephone line is active Status display and tool 1 Display messages must be confirmed using the OK button All display messages on the terminal must...

Страница 31: ...ng the paper roll 1 Open the cover by pressing the indentation 2 Place the paper roll inside Please note the illustration on the inside of the paper compartment 3 Close the printer cover 1 2 3 Trouble...

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