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SimpliFire • SF-INS25, SF-INS30, SF-INS35 • 2042-970 • 3/21
D. SimpliFire Troubleshooting Guide
Symptom
Possible Cause
Corrective Action
Circuit breaker trips or fuse
blows when appliance is
turned on
Exceeding current rating of the
circuit breaker or fuse, perhaps from
operating other appliances on the
same circuit as the appliance
Install appliance onto a dedicated 15 amp circuit.
Lights in room dim while the
appliance is on
Appliance is drawing close to circuit
current rating
Install appliance onto a dedicated 15 amp circuit.
Appliance will not come
on when using the manual
controls on the appliance
Appliance is not plugged into an
electrical outlet
Ensure plug is connected to a working outlet.
Hard-wire connections not correct (if
applicable)
Review wiring instructions to ensure correct connection.
No incoming power from the electrical
outlet or electrical box
Check fuse/breaker panel.
Defect in control board (PCB)
Replace the control board (PCB).
Remote control does not work
Low/dead batteries
Replace batteries in the remote.
Remote receiver is blocked, or remote
is not pointed directly at the receiver.
Ensure receiver is not blocked. Move closer to the
appliance.
Appliance power switch is in the off
"O" position (if equipped)
Turn the power switch on, to the "I" position (if equipped).
Control board (PCB) malfunction?
Replace control board (PCB).
Heater will not turn on, but
flame is functioning
Remote is in thermostat mode and
room temperature (temperature at
appliance thermistor) is higher than
the set point on the remote
Increase thermostat set point on the remote, or exit
thermostat mode (press the thermostat button until no
temperature set point is displayed on the remote). See
"Room Temperature and Thermostat Function" section of
the manual.
Appliance has overheated and safety
thermal switch has tripped
Unplug or turn off power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the appliance or turn
power back on at circuit breaker and turn appliance back
on.
Heater disengagement switch is set to
“OFF” position.
Toggle the heater disengagement swtich, located on the
ceiling inside of appliance to the “ON” position.
Defective main control board
Replace control board (PCB).
Defective heater assembly
Replace heater assembly.
Heater shuts off automatically
or won’t stay on
Room temperature (temperature at
the appliance thermistor) is higher
than the set point on the remote
Increase thermostat set point on the remote, or exit
thermostat mode (press the thermostat button until no
temperature set point is displayed on the remote). See
"Room Temperature and Thermostat Function" section of
the manual.
Appliance has overheated and safety
thermal switch has tripped
Unplug or turn off power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the unit or turn power
back on at circuit breaker and turn unit back on.
Heater emits an odor
Normal operation
It is normal for the heater to emit an odor for a brief
amount of time after turning on. It is burning off dust that
has accumulated on the heater.
Flame does not move at all
Flame rotisserie motor is stalled or
malfunctioning
Cycle appliance on or off. If problem persists inspect
rotisserie and motor for blockage or interference. If
no interference, replace the control board (PCB) and
rotisserie motor.
Flame shudder
Flame rotisserie contacting other
internal components when spinning
Ensure rod is straight and mounted properly and is
spinning freely without spindles hitting other components.
Defective flame rotisserie motor
Replace rotisserie motor.
