12 GB/IE/NI/CY
Warranty / Service centre / Declaration of conformity
Storage / Troubleshooting / Disposal / Warranty / Service centre
Storage
Once the glass kettle has cooled down and is
cleaned, proceed as follows:
If necessary, unplug the mains plug from the
protective ground socket.
Wrap the mains cable on the cable wrap of
the base station
4
.
Now store the glass kettle in a dry location.
Troubleshooting
Problem
Cause
Solution
The device is not
functional.
The device is not connected to the
protective ground socket.
Plug the mains plug into the protective
ground socket.
The water reservoir is not properly
positioned on the base station
4
.
Correctly place the water reservoir on
the base station
4
.
The ON / OFF switch
3
has not been
activated.
Push the ON / OFF switch
3
down
into the “|“ position.
The water kettle switches
off early.
The bottom of the water reservoir is
severely scaled.
Descale the kettle as described in
chapter “Cleaning and Care“.
The device does not
switch off.
The safety lid
8
is not closed correctly.
The filter cartridge is missing or inserted
incorrectly.
Close the safety lid
8
correctly. Only
operate the device with the filter car-
tridge correctly installed.
The kettle does not
switch on.
The overheating protection was acti-
vated and the device has not yet cooled
down sufficiently.
Allow the device to cool down.
In the event of malfunctions not specified here, please
contact our Customer Service Department. Our
customer service representatives will gladly assist
you. The service address is listed in our terms of
warranty.
Disposal
The product packaging is made
from recyclable materials. The
packaging material may be re-
turned to public collection sites
for recycling.
Waste electrical equipment does
not belong in household refuse!
According to the law, the waste electrical equipment
must be properly disposed of at the end of its life.
Recyclables in the waste electrical device will be
reused, protecting the environment. For more infor-
mation please contact the respective municipal ad-
ministrative agency or your local waste management
company.
Warranty / Service centre
Dear customer,
Our products are submitted to strict quality control.
However, we do apologise if this device does not
work properly and ask you to contact our Customer
Service Department listed below. Please feel free to
phone us using the Service Hotline specified. War-
