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7. Common Faults
7.1 Voice prompts
When the machine fails, the red indicator on the machine will blink and relevant voice
prompts will be heard. Follow the voice prompts to resolve your problem.
Voice Prompts
Solution
Error 1: Collision bumper is
stuck. Please check it.
The collision bumper is stuck. Please tap repeatedly to
remove foreign matters. If there is no foreign matter,
please relocate it and then start it.
Error 2: A caster is stuck. Please
check whether any foreign matter
is stuck in the caster, or move it
to near its home position to start
it.
A caster is stuck. Please check whether any foreign
matter is stuck in the caster, or move it to near its home
position to start it.
Error 3: A side brush is stuck.
Please check it.
The side brush may be entangled with foreign matters.
Please clean and restart it.
Error 4: The rolling brush is
stuck. Please remove and clean it.
The rolling brush may be entangled with foreign
matters. Please remove and clean it, its connections, its
cover and the suction inlet.
Error 5: The machine is trapped.
Please clear obstacles around.
The machine is trapped. Please clear obstacles around.
Error 6: The machine is trapped.
Please move it to near its home
position to start it.
The machine may be suspended. Please relocate it to
start. If the anti-drop sensor is too dirty, it may also
cause the fault. Please wipe the anti-drop sensor to
eliminate the fault.
Error 7: A caster is suspended.
Please move it to near its home
position to start it.
A caster is suspended. Please move it to near its home
position to start it.
Error 8: The battery is very low,
and the system is about to shut
down automatically. Please
charge it.
The battery is very low, and the system is about to shut
down automatically. Please charge it.
Error 9: Virtual magnetic stripe
detected. Please relocate it to
start.
The machine is too close to magnetic stripes in a virtual
wall or strong magnetic field during starting. Please
relocate it to start.
Error 11: The recharge sensor is
blocked. Please wipe it.
The recharge sensor is covered by dust. Please wipe it.
