10. Troubleshooting
Only authorized personnel are permitted to perform repairs. Do not
attempt to modify, open or repair the device. You may expose yourself
to dangerous electrical components and may cause serious harm to
yourself. It will also void the warranty. Contact Customer Service if you
have a broken or damaged device in need of repair.
Problem
Checks
My device does not
start.
Check that:
y
the
adapter
is properly connected to the device
and that it is plugged into the electricity supply.
There is no galvanic
pulse when I press the
pulse button
.
Check that
your hand is touching the
base
electrode
when you press the
pulse button
.
The treatment circulation requires closing the circuit
by pressing the trigger
and
the electrode at the
same time, in order to effectively treat your skin.
There is no light pulse
when I press the
pulse
button
.
Check that:
y
the green
ready/skin tone warning indicator
light
is blinking slowly to ensure you have good
contact with the skin.
y
the
treatment surface
is evenly and firmly
pressed to the skin. For your safety, the
pulse
button
will activate a pulse only if the treatment
surface is firmly pressed against the skin.
If the
ready/skin tone warning indicator light
blinks rapidly, this is an indication that your skin
tone, measured by the skin color sensor, is too dark
for safe use, or that the skin color sensor was not
properly covered by your skin. Try using the device
on a different body part or contact Silk’n customer
support.
One or more lights are
on constantly.
The device has malfunctioned. Unplug the device
and do a restart. If the problem persists, contact
Customer Service.
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Infinity NA 1704A inside ED278-07.indd 24
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