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007-5922-001

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Chapter 5

5.

Troubleshooting Information

This chapter includes basic troubleshooting information and best practice procedures to work with
an SGI ISS3124-RP2 NAS system. This chapter covers the following troubleshooting topics:

•

Detecting Component Failures

•

No Video

•

Loss of System Setup Configuration

•

Safe Power-Off

•

Checking System Air Flow

Note:

Some software products are protected with software license keys derived from the

Media Access Control (MAC) Ethernet address. If your system requires the replacement of a
NAS controller head (node) board, the MAC Ethernet address changes. If you are using such
a product, you must request a new license key after replacement of the SGI NAS server node
board. Contact your local customer support office:

http://www.sgi.com/support/supportcenters.html

Caution:

Always re-install the chassis cover after you have accessed any internal components to

ensure proper airflow and cooling for the system. Failure to re-install the cover may cause thermal
over-temperature conditions and automatic shut-down of the system.

!

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Содержание IS2224

Страница 1: ...SGI NAS ISS3124 RP2 Server and IS2224 JBOD Setup Guide 007 5922 001 ...

Страница 2: ...er is SGI 46600 Landing Parkway Fremont CA 94538 TRADEMARKS AND ATTRIBUTIONS SGI and the SGI logo are registered trademarks and Rackable and Supportfolio are trademarks of Silicon Graphics International in the United States and or other countries worldwide Fusion MPT Integrated RAID MegaRAID and LSI Logic are trademarks or registered trademarks of LSI Logic Corporation Intel Itanium and Xeon are t...

Страница 3: ...007 5922 001 iii Record of Revision Version Description 001 October 2013 First release ...

Страница 4: ......

Страница 5: ...the System Enclosures 9 Inspecting a Shipment 9 Prepare for Setup 10 Choose a Setup Location 10 Warnings and Precautions 10 General Enclosure Precautions 11 Rack Mounting Considerations 12 Ambient Operating Temperature 12 Reduced Airflow 12 Mechanical Loading 12 Circuit Overloading 12 Reliable Ground 13 Installing the ISS3124 RP2 NAS Server into a Rack 13 Rackmounting an Optional IS2224 JBOD Enclo...

Страница 6: ...ry Network Interface 35 Choosing SGI NAS Web GUI Transport Protocols 36 Finishing Initial Configuration 38 Preconfigured Storage Pool Volume 39 4 System Safety 41 Electrical Safety Precautions 41 NAS Node Serverboard Battery 42 Mainboard Replaceable Soldered in Fuses 42 General Safety Precautions 42 ESD Precautions 43 5 Troubleshooting Information 45 Handling NAS Internal Components 46 Detecting C...

Страница 7: ...Contents 007 5922 001 vii A BIOS Error Codes 51 B System Specifications and Regulatory Overview 53 Operating Environment 53 Regulatory Compliance 54 ...

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Страница 9: ...le 17 Figure 2 7 Position the Mounting Rails in the Rack 18 Figure 2 8 Attaching the Mounting Rails to the Cabinet 19 Figure 2 9 Alignment Spacers on the IS2224 Mounting Rail 20 Figure 2 10 Sliding the Storage Enclosure into the Clip on the Mounting Rail 21 Figure 2 11 Securing the IS2224 Storage Enclosure to the Rack s Front 22 Figure 2 12 Attaching End Caps to the IS2224 Storage Enclosure 23 Fig...

Страница 10: ...egistration Screen Example 35 Figure 3 6 Primary Network Interface Selection Screen Example 36 Figure 3 7 WEB GUI Protocol and Port Selection Screen Example 37 Figure 3 8 Initial Configuration Wizard URL Access Screen Example 38 Figure 4 1 Installing the Onboard Battery 42 Figure 5 1 ISS3124 RP2 Disk Drive LEDs 47 ...

Страница 11: ...seful to service personnel looking for overview information on the ISS3124 RP2 NAS system Chapter Descriptions The following topics are covered in this guide Chapter 1 Introduction provides an overview of the ISS3124 RP2 based NAS system and its various components Information is provided to guide the user to the setup steps they will need to take to get their system setup and operational Chapter 2...

Страница 12: ...and performing essential configuration tasks SGI NAS User Guide publication number 007 5860 00x This document provides information on multiple aspects of working with SGI NAS APIs including basic terminology SGI NAS Management View NMV and NAS Management Console NMC managing instructions SGI NAS HA Cluster User Guide Release 3 1 x publication number 007 5899 00x This user guide is intended for cus...

Страница 13: ...workload between a group of servers instead of centralizing it on a single server The optional Namespace Cluster plug in software also lets you manage all the NFS servers from every node SGI NAS CIFS User Guide Release 3 1 x publication number 007 5949 00x For customers who have purchased the optional SGI NAS common internet file system CIFS application software This guide provides NAS users admin...

Страница 14: ...d online on the internal system disk or DVD CD and are displayed using the man command For additional information about displaying man pages using the man command see man 1 In addition the apropos command locates man pages based on keywords For example to display a list of man pages that describe disks type the following on a command line apropos disk For information about setting up and using apr...

Страница 15: ... fixed space font denotes literal items such as commands files routines path names signals messages and programming language structures variable The italic typeface denotes variable entries and words or concepts being defined Italic typeface is also used for book titles user input This bold fixed space font denotes literal items that the user enters in interactive sessions Output is shown in nonbo...

Страница 16: ...d manuals the document number is located at the bottom of each page You can contact SGI in any of the following ways Send e mail to the following address techpubs sgi com Contact your customer service representative and ask that an incident be filed in the SGI incident tracking system Provide your comments to the SGI support center nearest you For a list of support centers see the SGI support webs...

Страница 17: ...SGI rack One CD containing drivers and utilities Important SGI NAS systems may require driver versions that are not included in the original operating system release When required SGI provides these drivers on an SGI Driver CD which may ship with the system or when applicable on the system disk pre installed in the factory For more information on this topic check with your sales or service represe...

Страница 18: ...S3124 RP2 NAS system not only operates as a file server but is specialized for this task by its hardware software and configurations of those elements SGI NAS is a software based storage appliance based on the Zetta File System ZFS from OpenSolaris SGI NAS supports file and block storage and a variety of advanced storage features such as replication between various storage systems and virtually un...

Страница 19: ...dule 1 and B Power Supply Module 2 including the server s two power connectors C D E and F are NICs one through four G is the server s video connector H is the server s primary RJ45 Serial A port and I is USB ports 0 1 and 2 J is a remote management module RMM4 NIC port K is an optional I O module ports connectors slot L shows the locations of add in adapter slots via Riser Card 1 and Riser Card 2...

Страница 20: ... the front mounting hardware Figure 1 4 IS2224 JBOD Storage Enclosure Example Front View The front panel control LEDs see callout 1 in Figure 1 4 and also Figure 1 5 on page 5 provide status and operational information for the JBOD enclosure Note that during the power up process these LEDs may flash intermittently until all sub systems within the enclosure are fully powered on Ensure that all stor...

Страница 21: ...ctivity for two host devices and an expansion port to connect additional JBOD enclosures via SFF 8088 connections LEDs on the power supplies ESMs and each individual drive carrier allow all system components to be closely monitored to help system administrators ensure storage integrity Figure 1 4 on page 4 shows an example rear view of the IS2224 JBOD enclosure All system power data interconnect a...

Страница 22: ...connector 8 Power Fan canisters 9 Power connectors 10 Power switch locations 11 ESM B canister location not installed in this example Figure 1 6 IS2224 JBOD Storage Enclosure Example Rear View Next Steps Important Be sure to read the additional safety information related to your SGI NAS system prior to completing the setup of the hardware reference Chapter 4 System Safety 8 5 3 6 7 4 2 1 9 10 8 11...

Страница 23: ...g the subsections that follow in Chapter 2 Finish the system setup using the information in Chapter 3 ISS3124 RP2 NAS Operation and GUI Startup Pre Racked NAS System Setup If the system chassis is pre installed in a rack system cabling can be confirmed using the example information in Chapter 2 ISS3124 RP2 Server and IS2224 JBOD NAS System Hardware Installation When the system is ready to be plugg...

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Страница 25: ... on a suitable location for the rack that supports the weight power requirements and environmental requirements of the NAS enclosures It should be situated in a clean dust free environment that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated Place the enclosure rack near a grounded power outlet Refer to Warnings and Precautions on page 10 Inspect...

Страница 26: ...rdinator will contact you about the problem Prepare for Setup Read the Warnings and Precautions section in its entirety before you begin the installation procedure Choose a Setup Location Leave enough clearance in front of the rack to enable you to open the front door completely 25 inches and approximately 30 inches of clearance in the back of the rack to allow for sufficient airflow and ease in s...

Страница 27: ...le rack installations Failure to do so can result in serious injury or death Warning Be sure the rack is stable before extending a component from the rack Failure to do so can result in serious injury or death Warning Extend only one component at a time Extending two or more components simultaneously may cause the rack to tip over and result in serious injury or death Figure 2 1 Slide Rail Equipme...

Страница 28: ...t temperature of the room Therefore consideration should be given to installing the equipment in an environment compatible with the manufacturer s maximum rated ambient temperature 35º C or 95º F Reduced Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised Always keep the rack s front door and all panels and components on the ...

Страница 29: ...uit for example the use of power strips and so on Installing the ISS3124 RP2 NAS Server into a Rack Use the following steps to install the ISS3124 RP2 NAS server rail kit in the rack See the information in IS2224 JBOD Enclosure Cable Guide and Chassis Location on page 23 to cable one or more IS2224 JBOD expansion units to the ISS3124 RP2 NAS server 1 Attach the ISS3124 RP2 slide rails to the rack ...

Страница 30: ...007 5922 001 2 ISS3124 RP2 Server and IS2224 JBOD NAS System Hardware Installation 2 Fully extend the rail slides as shown in the example in Figure 2 3 Figure 2 3 Extending ISS3124 RP2 Rail Slides Example ...

Страница 31: ...Installing the ISS3124 RP2 NAS Server into a Rack 007 5922 001 15 3 Attach the chassis to the rail slides as shown in the example in Figure 2 4 Figure 2 4 Attaching Chassis to Rail Slides ...

Страница 32: ...RP2 Server and IS2224 JBOD NAS System Hardware Installation 4 Push the release tab and push the chassis into the rack as shown in the example in Figure 2 5 Figure 2 5 ISS3124 RP2 Server Chassis Rail Slide Release Tab Example 2 1 ...

Страница 33: ...bs 18 1 kg Be sure the airflow through the unit matches with other components installed in the rack Figure 2 6 shows the airflow pattern from the front 1 to the rear 2 Figure 2 6 IS2224 JBOD Enclosure Airflow Example Be sure to read the rackmounting guidelines listed in Rack Mounting Considerations on page 12 in this chapter Use the following steps and illustrations to properly mount the unit in a...

Страница 34: ...ow the Existing Enclosure 4 Screws for Securing the Mounting Rail to the Rack rails Front and Rear 5 SGI D Rack front panel or Industry Standard Cabinet Figure 2 7 Position the Mounting Rails in the Rack Tip If you are installing the mounting rails above an existing storage enclosure position the mounting rails directly above the storage enclosure If you are installing the mounting rails below an ...

Страница 35: ... the mounting rail fit into the mounting holes in the cabinet Figure 2 4 on page 2 6 Note that the front flange of each mounting rail has two alignment spacers These alignment spacers are designed to fit into the mounting holes in the cabinet The alignment spacers help position and hold the mounting rail 1 Rack Rail Mounting Holes 2 Adjustment Screws for locking the Mounting Rail Length 3 Enclosur...

Страница 36: ...Insert two M5 12mm screws through the rear of the cabinet and screw into the captured nuts in the rear flange in the mounting rail 3 Tighten the adjustment screws on the mounting rail 4 Repeat the previous three steps with the additional rail to install the second mounting rail on the other side of the cabinet 5 With the help of another person slide the rear of the enclosure onto the mounting rail...

Страница 37: ...al for the rear hold down screws align with the captured nuts in the side of the mounting rails Mounting rail 1 Mounting rail clip 2 Partial view of the storage enclosure s rear sheet metal 3 Align hole in the storage enclosure sheet metal with captured nut in the mounting rail 4 Figure 2 10 Sliding the Storage Enclosure into the Clip on the Mounting Rail 8 Secure the front of the storage enclosur...

Страница 38: ...or the opposite side of the enclosure and tighten the screws after both are properly aligned and in place 11 Secure the enclosure s plastic front end caps by referencing Figure 2 12 on page 23 and performing the following substeps Put the top of the end cap on the hinge tab 1 that is part of the storage enclosure mounting flange Gently press on the bottom of the end cap until it snaps into place o...

Страница 39: ...losure IS2224 JBOD Enclosure Cable Guide and Chassis Location Figure 2 13 shows an example connection between the ISS3124 RP2 and one IS2224 JBOD unit Your system may have different options than those shown check with your service provider Figure 2 13 ISS3124 RP2 NAS Server with One IS2224 JBOD Expansion Cabling Example ...

Страница 40: ... Installation Figure 2 14 shows example connections between the ISS3124 RP2 and two IS2224 JBOD units Figure 2 14 ISS3124 RP2 NAS Server with Two IS2224 JBOD Expansions Cabling Example Figure 2 15 shows example connections between the ISS3124 RP2 and three IS2224 JBOD units ...

Страница 41: ...ure 007 5922 001 25 Figure 2 15 ISS3124 RP2 NAS Server with Three IS2224 JBOD Expansions Cabling Example Figure 2 16 shows a cabling example for an ISS3124 RP2 NAS server interconnected with four IS2224 JBOD expansion units JBOD A JBOD B JBOD C ...

Страница 42: ...26 007 5922 001 2 ISS3124 RP2 Server and IS2224 JBOD NAS System Hardware Installation Figure 2 16 ISS3124 RP2 NAS Server with Four IS2224 JBOD Expansions Cabling Example JBOD A JBOD B JBOD C JBOD D ...

Страница 43: ...irflow to the components that generate the most heat Note Make sure that all power and data cables have been routed in such a way that they do not block the airflow generated by the enclosure fans Supply Power to the System Connect the power cords from all the power supply modules located at the rear of each enclosure into a power strip or power distribution unit PDU An optionally available uninte...

Страница 44: ......

Страница 45: ... Figure 3 1 There is a control panel on each ISS3124 RP2 NAS head server enclosure There is also a status control panel for each JBOD expansion unit on an SGI NAS Figure 3 1 RP2 NAS Head Front Panel Example Figure 3 2 on page 30 shows an enlarged example of the front control and status panel on the ISS3124 RP2 NAS server For more detailed information on the ISS3124 RP2 server see the SGI Rackable ...

Страница 46: ...Components and Functions Label Button LED Color Condition Function A System ID button with LED Blue On Highlights targeted system Can be activated by the button or software B NMI button Used for diagnostics Recessed tool required for use C D I J NIC x Link Activity LED Green On Network link to NIC x detected Blink NIC x activity detected Off No link E System Cold Reset button When pressed this but...

Страница 47: ...d Battery failure Predictive power supply failure Amber On Critical Alarm critical power modules failure critical fans failure voltage power supply critical temperature and voltage Blink Non Critical Alarm Redundant fan failure redundant power module failure non critical temperature and voltage Off Power off System unplugged Power on System powered off and in standby no prior degraded non critical...

Страница 48: ...art and setup your SGI ISS3124 RP2 NAS For more detailed information on using the NAS GUI see the following documents SGI NAS Quick Start Guide publication number 007 5865 00x SGI NAS User Guide publication number 007 5860 00x SGI ISS3124 RP2 NAS is pre configured with administrative user accounts root and admin The default password for both accounts is nasnas Tip To ensure added security don t fo...

Страница 49: ...ftware license agreement You can display licensing information in NAS Management View NMV by selecting the About link or use the following NAS Management Console NMC command nmc show appliance license This will indicate whether you are using the trial or commercial edition and how many days are left in the case of a trial edition After obtaining the commercial license you can register in NMC using...

Страница 50: ... different configuration information than what you see Ensure you enter the product registration key exactly as it appears in the email sent when you register For successful appliance registration you need to provide a machine signature a unique 9 character code that identifies your machine at the Software License registration page Figure 3 4 shows an example Software License Agreement Screen also...

Страница 51: ...nfigure the Primary Network Interface To reconfigure the primary network interface log in to the system console and execute the setup appliance init command nmc setup appliance init Next you will be prompted to reconfigure the primary network interface You may opt to choose DHCP if your environment supports it as in Figure 3 6 on page 36 Or you can set up the interface statically you will need to ...

Страница 52: ...he screen similar to Enabling ae0 via DHCP OK After choosing your primary IP settings you need to select no to the reconfigure prompt at the bottom of the interface screen see Figure 3 6 Figure 3 6 Primary Network Interface Selection Screen Example Choosing SGI NAS Web GUI Transport Protocols After you have configured the primary network interface you must choose a transport protocol for the SGI I...

Страница 53: ...ort Selection Screen Example Note During the process of network configuring you can specify the WEB GUI port The default is 2000 but you can change it to 2001 2002 or other ports if they are not being used by other services For more info about TCP ports used by the SGI ISS3124 RP2 NAS see the SGI NAS User Guide At this point the appliance is installed and can be accessed via the appliance s WEB GU...

Страница 54: ...internet browser to perform a few basic configuration steps Finishing Initial Configuration The appliance is now almost ready for use As per the instructions shown in Figure 3 8 use the displayed URL in this example case it is http 192 168 0 251 2000 to connect your browser to the SGI NAS GUI based Initial Configuration Wizard The Wizard will guide you through the most essential appliance setup st...

Страница 55: ... running the following command nmc setup appliance init Preconfigured Storage Pool Volume The appliance is preconfigured with a storage pool or volume tank0 that is optimized for your hardware configuration To view the volume status log in to the system console and execute the setup status command nmc setup tank0 status Use the preconfigured volume to create folders for CIFS or NFS shares or zvols...

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Страница 57: ...wer you should first power down the operating system and then unplug the power cords The unit can have more than one power supply cord Disconnect all power supply cords before servicing to avoid electrical shock When working around exposed electrical circuits another person who is familiar with the power off controls should be nearby to switch off the power if necessary Use only one hand when work...

Страница 58: ...ard Replaceable Soldered in Fuses Important If your system comes with self resetting PTC Positive Temperature Coefficient fuses on the NAS head node serverboard they must be replaced by trained service technicians only The new fuse must be the same or equivalent as the one replaced Contact your technical support organization for details and support General Safety Precautions Follow these rules to ...

Страница 59: ...t with each other An electrical discharge is created to neutralize this difference which can damage electronic components and printed circuit boards The following measures are generally sufficient to neutralize this difference before contact is made to protect your equipment from ESD Use a grounded wrist strap designed to prevent static discharge Keep all components and printed circuit boards PCBs...

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Страница 61: ...ved from the Media Access Control MAC Ethernet address If your system requires the replacement of a NAS controller head node board the MAC Ethernet address changes If you are using such a product you must request a new license key after replacement of the SGI NAS server node board Contact your local customer support office http www sgi com support supportcenters html Caution Always re install the ...

Страница 62: ...the edges do not touch the components peripheral chips memory modules or gold contacts on the PCB When handling any device with exposed chips or modules avoid touching the pins Place the NAS head node board drives or other boards and components into antistatic bags when not in use Make sure your system chassis provides a conductive path between the power supply the case the mounting fasteners and ...

Страница 63: ...olor LED Behavior Drive Status Amber Off No access and no fault Solid On Hard drive fault has occurred Blink RAID rebuild in progress 1Hz Identify 2Hz Table 5 2 ISS3124 RP2 HDD Activity LED Functions LED Color Drive Condition Drive Type LED Behavior Power on with no drive activity SAS LED stays on Green Power on with drive activity SAS LED blinks off when processing a command Power on and drive sp...

Страница 64: ...m Setup Configuration Make sure that your power supplies are operating properly see No Video After Power On on page 48 for guidelines An improperly operating power supply may cause the system to lose the CMOS setup information If this does not fix the Setup Configuration problem consult your system administrator or contact your service organization for repairs Table 5 3 ISS3124 RP2 Power Supply LE...

Страница 65: ...D Unit the power button on the front panel will turn off the power to that I O module If an additional JBOD module is installed and powered on it the fans and the drives will remain on until it too is powered off Checking System Airflow Ensure that rack internal cabling is not blocking the front or rear airflow through the NAS server or JBOD units Reduced airflow may cause an over temperature over...

Страница 66: ......

Страница 67: ...ble A 1 In Table A 1 each digit in the code is represented by a sequence of beeps whose count is equal to the digit Table A 1 BMC Beep Codes Beep Code Reason for Beep Associated Sensors Supported 1 5 2 1 No CPUs installed or first CPU socket is empty CPU Missing sensor Yes 1 5 2 4 MSID Mismatch MSID Mismatch sensor Yes 1 5 4 2 Power fault DC power is unexpectedly lost power good dropout Power unit...

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Страница 69: ...r Non operating temperature 40ºC to 70ºC with the maximum rate of change not to exceed 20ºC per hour Non operating humidity 90 non condensing at 35ºC Acoustic noise Sound power 7 0 BA in operating condition at typical office ambient temperature 23ºC 2ºC Shock operating Half sine 2 g peak 11 milliseconds Shock unpackaged Trapezoidal 25 g velocity change 136 inches second 40 lbs to less than 80 lbs ...

Страница 70: ...A EN IEC UL 60950 1 Compliant UL or CSA Listed USA and Canada CE Marking Europe Attribute Specifications Operating temperature 5ºC to 45ºC up to 6 000 feet 5ºC to 35ºC 6 000 10 000 feet with the maximum rate of change not to exceed 10ºC per hour Non operating temperature 10ºC to 50ºC with the maximum rate of change not to exceed 20ºC per hour Transit temperature range 40ºC to 60ºC Operating humidi...

Страница 71: ... Management Practices Regulations for Perchlorate Materials This Perchlorate warning applies only to products containing CR Manganese Dioxide Lithium coin cells Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate ...

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