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Optional SGI Remote Services (SGI RS)

007-6419-003

7

SGI Remote Services Benefits

•

Improved uptime and system availability 

•

Proactive identification of issues before they create an outage 

•

Increase system stability by monitoring hardware and software version compatibility 

•

Reduced time to resolve support cases

•

Greater operational efficiency 

•

Less involvement of customer staff during troubleshooting 

•

Faster support case resolution

•

Improved productivity 

Proactive potential problem identification can result in higher system availability. 

Automated Alerts and, in some instances, Case Opening results in faster problem resolution time 
and less direct involvement required by Customer Support Teams. SGI Remote Services is 
available for all currently shipping SGI ICE, UV and Rackable systems and also other specific 
SGI systems. Check with your SGI sales or service representative for more details. 

SGI Remote Service Operations Overview

An SGI Support Services Software Agent runs on each SGI system 

at your location, enabling 

remote system monitoring and secure communication to SGI Support staff. 

Your basic hardware 

and software configuration as well as system health information is captured and stored in the 
Cloud. 

Figure 1-5

 shows an example visual overview of the monitoring and response process.

Cloud intelligence automatically reviews select Event Logs around the clock (every five minutes) 
to identify potential failure information. If the Cloud intelligence detects a critical Event, it 
notifies SGI support personnel. 

This monitoring requires no changes to customer systems or firewalls as long as the SGI Agent 
can send HTTPS messages to highly secure Cloud and Global Access Servers. It will also have no 
impact on customer network or system performance. All communication between SGI global 
support and customer systems is kept secure using Secure Socket Layer (SSL) encryption. All 
communication with SGI is initiated from the customer site using HTTPS protocol on port 443. 

Содержание SGI UV 30

Страница 1: ...SGI UV 30 System User Guide 007 6419 003 ...

Страница 2: ...4538 TRADEMARKS AND ATTRIBUTIONS Rackable Silicon Graphics SGI SGI UV the SGI logo and Supportfolio are trademarks or registered trademarks of Silicon Graphics International Corp in the United States and or other countries worldwide ASPEED is a registered trademark of ASPEED InfiniBand is a registered trademark of the InfiniBand Trade Association Intel Itanium and Xeon are trademarks or registered...

Страница 3: ...007 6419 003 iii Record of Revision Version Description 001 May 2015 Original printing 002 July 2015 Added section to troubleshooting chapter 003 July 2016 Processor and service reference updates ...

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Страница 5: ...rboard Features 4 Additional Hardware Components 5 Optional SGI Remote Services SGI RS 6 SGI Remote Services Primary Capabilities 6 SGI Remote Services Benefits 7 SGI Remote Service Operations Overview 7 SGI Knowledgebase 8 SGI Warranty Levels 8 2 System Safety 9 Electrical Safety Precautions 9 General Safety Precautions 11 ESD Precautions 12 Operating Precautions 12 3 Server Installation 13 Unpac...

Страница 6: ... 16 Install the Inner Rails 18 Install the Server in a Rack 20 Check the Serverboard Setup 22 Removing the Chassis Cover 22 Checking the Components and Setup 24 Checking the Drive Bay Setup 24 Checking the Airflow 24 Providing Power 24 4 System Monitoring 25 Control Panel Components 26 Drive Carrier LEDs 29 Power Supply LED 30 5 Chassis Maintenance 31 Before You Start 32 Tools and Supplies Needed ...

Страница 7: ...eplacing System Fans 40 6 Troubleshooting 43 If the System Does Not Power Up 44 System Powers Up But Will Not Boot 44 No Video After System Power Up 45 Perceived Boot Freezes GPU Configurations 45 Memory Errors 46 A Technical Specifications 47 B BIOS Error Codes 51 ...

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Страница 9: ...Installing the Rack Rails 17 Figure 3 2 Installing the Inner Rails 19 Figure 3 3 Installing the Server in a Rack 21 Figure 3 4 Accessing the Inside of the Chassis 23 Figure 4 1 Front Control Panel 25 Figure 4 2 Control Panel Components 26 Figure 5 1 Accessing the Inside of the Chassis 33 Figure 5 2 Power Supply Release Tab 34 Figure 5 3 Replacing a Power Supply 35 Figure 5 4 Removing HDD Carrier f...

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Страница 11: ...s 4 Table 4 1 Control Panel Components 27 Table 4 2 Universal Information LED States 27 Table 4 3 Drive Carrier LEDs 29 Table 4 4 Power Supply LED States 30 Table A 1 Temperature Humidity and Altitude Specifications 47 Table A 2 Miscellaneous System Specifications 48 Table B 1 BIOS Error Codes 51 ...

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Страница 13: ...GI UV 30 server It also provides basic troubleshooting and maintenance information as well as important safety and regulatory specifications Audience This guide is written for owners installers system administrators and users of SGI UV 30 computer systems It is written with the assumption that the reader has a good working knowledge of computers and computer systems ...

Страница 14: ... 5 Chassis Maintenance Describes how you replace fans disk drives and power supplies Chapter 6 Troubleshooting Describes some basic steps to troubleshoot your system Appendix A Technical Specifications Describes system component specifications Appendix B BIOS Error Codes Provides BIOS error code information Related Publications The following SGI documents are relevant to the SGI UV 30 server SGI F...

Страница 15: ... services to implement and integrate Linux applications in your environment Convention Meaning Command This fixed space font denotes literal items such as commands files routines path names signals messages and programming language structures variable The italic typeface denotes variable entries and words or concepts being defined Italic typeface is also used for book titles user input This bold f...

Страница 16: ...to the 3rd party vendor If you are uncertain where to obtain support SGI support personnel will be able to provide additional information Reader Comments If you have comments about the technical accuracy content or organization of this document contact SGI Be sure to include the title and document number of the manual with your comments Online the document number is located in the front matter of ...

Страница 17: ...systems the 2U server chassis and a quad processor serverboard Figure 1 1 The SGI UV 30 Server This chapter describes the server using the following topics Server Chassis Features on page 2 Serverboard Features on page 4 Additional Hardware Components on page 5 See Appendix A Technical Specifications for the more details ...

Страница 18: ...3 0 expansion cards with four riser cards These include seven cards with external ports and four internal cards Two can be double width GPUs Control panel The front control panel shown in Figure 1 2 provides system monitoring and power control LEDs indicate system power HDD activity and network activity UID unit identifier overheat and fan failure A main power button and a reset button are also in...

Страница 19: ...es 007 6419 003 3 Figure 1 2 shows the noteworthy components on the front of the server chassis Figure 1 2 Front Chassis View Figure 1 3 shows the noteworthy components on the rear chassis panel Figure 1 3 Rear Chassis View ...

Страница 20: ...rboard This block diagram is intended for your reference only Table 1 2 Serverboard Features Feature Description Processors The serverboard supports up to four Intel Xeon E5 4600 v3 or E5 4600 v4 series processors Memory The serverboard has 48 memory slots that can support up to 3 TB of LRDIMM or 1 5 TB of RDIMM DDR4 2400 2133 1866 memory Onboard serial ATA SATA A SATA controller is integrated int...

Страница 21: ...ardware Components 007 6419 003 5 Figure 1 4 Serverboard Block Diagram Additional Hardware Components In addition to the serverboard and chassis the following hardware components have been included with the server ...

Страница 22: ...SGI RS The optional SGI RS system automatically detects system conditions that indicate potential future problems and then notifies the appropriate personnel This enables you and SGI global support teams to pro actively support systems and resolve issues before they develop into actual failures SGI Remote Services provides a secure connection to SGI Customer Support on demand This can ensure busin...

Страница 23: ...ails SGI Remote Service Operations Overview An SGI Support Services Software Agent runs on each SGI system at your location enabling remote system monitoring and secure communication to SGI Support staff Your basic hardware and software configuration as well as system health information is captured and stored in the Cloud Figure 1 5 shows an example visual overview of the monitoring and response p...

Страница 24: ...ns fixes and how to instructions for the solutions that best match your description or question SGI Warranty Levels SGI Electronic Support services are available to customers who have a valid SGI Warranty or optional support contract Additional electronic services may become available after publication of this document To purchase a support contract that allows you to use all available SGI Electro...

Страница 25: ...t power down the operating system first and then unplug the power cords The unit has more than one power supply cord Disconnect two power supply cords before servicing to avoid electrical shock When working around exposed electrical circuits another person who is familiar with the power off controls should be nearby to switch off the power if necessary Use only one hand when working with powered o...

Страница 26: ...e recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Mainboard replaceable soldered in fuses Self resetting PTC Positive Temperature Coefficient fuses on the mainboard must be replaced by trained service technicians only The new fuse must be the same or equivalent as the one replaced Contact technical support for details and support Figure 2 1 In...

Страница 27: ...they won t accidentally be stepped on While working on the system do not wear loose clothing such as neckties and unbuttoned shirt sleeves which can come into contact with electrical circuits or be pulled into a cooling fan Remove any jewelry or metal objects from your body which are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circu...

Страница 28: ...t strap Handle a board by its edges only do not touch its components peripheral chips memory modules or contacts When handling chips or modules avoid touching their pins Put the serverboard and peripherals back into their antistatic bags when not in use For grounding purposes make sure your computer chassis provides excellent conductivity between the power supply the case the mounting fasteners an...

Страница 29: ...ght power requirements and environmental requirements of the server It should be situated in a clean dust free environment that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated Place the server rack near a grounded power outlet Refer to Warnings and Precautions on page 14 Prepare for Setup The shipping container should include two sets of rail ass...

Страница 30: ...nd Precautions Rack Precautions Warning Failure to follow the following guidelines can result in serious injury or damage to the equipment The SGI UV 30 server weighs 52 lbs 23 6 kg Always use proper lifting techniques when your move the server Always get the assistance of another qualified person when you install the sever in a location above your shoulders Extend the leveling jacks on the bottom...

Страница 31: ... not servicing to maintain proper cooling Rack Mounting Considerations Ambient Operating Temperature If installed in a closed or multi unit rack assembly the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room Therefore consideration should be given to installing the equipment in an environment compatible with the manufacturer s maximum rat...

Страница 32: ...tem has already been mounted into a rack refer to Check the Serverboard Setup on page 22 There are a variety of rack units on the market which may mean the assembly procedure will differ slightly You should also refer to the installation instructions that came with the rack unit you are using Note This rail will fit a rack between 26 5 and 36 4 deep Separate the Sections of the Rack Rails and Inst...

Страница 33: ...chassis in place The outer rails for the chassis extend between 30 inches and 33 inches Steps 5 8 describe how to install the outer rails to the rack see Figure 3 1 5 Secure the back end of the outer rail to the rack using the screws provided 1 2 3 4 Rail Assembly Extending the Rails Quick Release Tab Separating the Inner Rail Extension 5 6 7 ...

Страница 34: ...erent for the left side and right side of the chassis and are so labeled Perform the following steps to install an inner rail as illustrated in Figure 3 2 1 Place the inner rail on the appropriate side of the chassis Align the hooks of the chassis with the rail holes Make sure the rail faces outward 2 To secure the rail to the chassis slide the rail toward the front of the chassis until the quick ...

Страница 35: ...Install the System into a Rack 007 6419 003 19 Figure 3 2 Installing the Inner Rails ...

Страница 36: ... to the equipment You should now have rails attached to both the server chassis and the rack unit The next step is to install the server into the rack refer to Figure 3 3 1 Extend the outer rails as shown in Figure 3 3 2 Align the inner rails of the chassis with the outer rails on the rack 3 Slide the inner rails into the outer rails keeping the pressure even on both sides When the chassis has bee...

Страница 37: ...Install the System into a Rack 007 6419 003 21 Figure 3 3 Installing the Server in a Rack Note The figure above is for illustration purposes Always install servers to the rack in a bottom to top fashion ...

Страница 38: ...sis cover as illustrated in Figure 3 4 Note Ensure that the system is not turned on or connected to AC power 1 If the server is rack mounted grasp the two front handles and pull the server straight out until it locks You will hear a click when it locks To remove the system from the rack completely depress the locking tabs on the chassis rails push the right side tab down and the left side tab up t...

Страница 39: ...Check the Serverboard Setup 007 6419 003 23 Figure 3 4 Accessing the Inside of the Chassis ...

Страница 40: ...stem s configuration your system may have one or more drives already installed All drives are accessible from the front of the server If you need to install hard drives see Replacing Disk Drives on page 36 Use only recommended server parts Checking the Airflow Airflow is provided by four 8 cm chassis cooling fans The system component layout was carefully designed to direct sufficient cooling airfl...

Страница 41: ...riers and power supplies to keep you constantly informed of the overall status of the system As shown in Figure 4 1 the control panel is on the left handle of the chassis Figure 4 1 Front Control Panel This chapter describes the functions of the buttons and LEDs and the appropriate responses you may need to take ...

Страница 42: ...26 007 6419 003 4 System Monitoring Control Panel Components Figure 4 2 shows the components of the control panel Figure 4 2 Control Panel Components A B E C D F G ...

Страница 43: ...ctivity C F When flashing these LEDs indicates network activity on the GLAN1 and GLAN2 respectively D This is the Universal Information LED It can indicate an overheat condition fan failure power failure or the UID button activation See Table 4 2 This LED will remain solid red or continue to flash as long as the temperature is too high or a fan does not function properly E When illuminated this LE...

Страница 44: ... and make sure all fans are present and operating Ensure that the chassis cover and air shrouds are installed Verify that the heatsinks are installed properly Solid blue Local UID button depressed Use this function to locate the server in a rack Blinking blue IPMI activated UID Use this function to identify the server from a remote location Table 4 2 Universal Information LED States continued LED ...

Страница 45: ...tivity LED Blue Solid on SAS NVMe drive installed Blue Blinking I O activity Status LED Red Solid on Failure of drive with RSTe support Red Blinking at 1 Hz Rebuild drive with RSTe support Red Blinking with two blinks and one stop at 1 Hz Hot spare for drive with RSTe support Red On for five seconds then off Power on for drive with RSTe support Red Blinking at 4 Hz Identify drive with RSTe support...

Страница 46: ...ote This is the normal state for a redundant PS Green 2Hz blink PS firmware updating Amber PS critical event causing a shutdown failure OCP OVP fan failure AC cord unplugged or AC power lost A second power supply in parallel still has AC input power Amber 1Hz blink PS warning events where the power supply continues to operate high temperature high power high current slow fan The system power suppl...

Страница 47: ...re hot swappable that is you can replace them without powering down the server As a safety precaution replacing the fans requires a system power down A trained service technician should install and replace all other components This chapter describes the following chassis maintenance activities Removing the Chassis Cover on page 32 Replacing a Power Supply on page 34 Replacing Disk Drives on page 3...

Страница 48: ...periods of time do not operate the server without the cover in place The chassis cover must be in place to allow proper airflow and prevent overheating Use the following procedure for removing the chassis cover as illustrated in Figure 5 1 Note Ensure that the system is not turned on or connected to AC power 1 If the server is rack mounted grasp the two front handles and pull the server straight o...

Страница 49: ... the Chassis Cover 007 6419 003 33 3 Press both release tabs at the same time to unlock the cover and slide the cover to the rear 4 Lift the cover from the chassis Figure 5 1 Accessing the Inside of the Chassis ...

Страница 50: ...erruption The power fail LED will illuminate and remain on until the failed unit has been replaced Use the following steps to replace a power supply Caution Unplug the AC power cord from the failed power supply module to reduce the risk of injury from electric shock 1 Pull out the power supply handle and press the retaining clip on the right side of the power supply as illustrated in Figure 5 2 2 ...

Страница 51: ...Replacing a Power Supply 007 6419 003 35 Figure 5 3 Replacing a Power Supply ...

Страница 52: ...removing carriers with drives installed These carriers also help promote proper airflow for the drive bays For this reason even empty carriers without drives installed must remain in the chassis Removing Carrier from Chassis and Drive from Carrier Use the following procedure to remove the HDD carrier from the chassis and the drive from the carrier 1 Press the release button on the drive carrier Th...

Страница 53: ...Replacing Disk Drives 007 6419 003 37 Figure 5 4 Removing HDD Carrier from Chassis ...

Страница 54: ...38 007 6419 003 5 Chassis Maintenance Figure 5 5 Removing Dummy Drive from Carrier ...

Страница 55: ...d circuit board side facing down so that the mounting holes in the drive align with those in the carrier See Figure 5 6 2 Secure the hard drive into the carrier with four screws 3 Use the open handle to replace the drive carrier into the chassis 4 Gently close the drive carrier handle to secure the drive and carrier into the chassis drive bay Figure 5 6 Installing a Drive into a Carrier ...

Страница 56: ...stem is still running to determine which of the fans has failed See Removing the Chassis Cover on page 32 2 Power down the system 3 Remove the power cord s as a safety precaution 4 Unplug the fan wiring from the serverboard and remove the failed fan 5 Press the fan release tab to lift the failed fan from the chassis and pull it completely from the chassis See Figure 5 7 6 Place the new fan into th...

Страница 57: ...Replacing System Fans 007 6419 003 41 Figure 5 7 System Fans ...

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Страница 59: ...fic components Chapter 5 Chassis Maintenance describes how to replace defective components If the System Does Not Power Up on page 44 System Powers Up But Will Not Boot on page 44 No Video After System Power Up on page 45 Perceived Boot Freezes GPU Configurations on page 45 Memory Errors on page 46 If you follow all of the prescribed procedures and still need assistance check with your authorized ...

Страница 60: ...power Flashes slowly about four seconds on off Power supply has failed Green AC power is present and the server is turned on DC power present Open the system cover remove the air shroud and check to make sure that no obvious short circuits exist between the serverboard and chassis If you must replace the power supply refer to Replacing a Power Supply on page 34 System Powers Up But Will Not Boot I...

Страница 61: ... Configurations When GPUs have been configured in your system the boot process may appear to freeze after the POST code 91 or A9 stage Most likely the boot process does in fact proceed but the video output switches from the default onboard video port to that of the offboard GPUs once the GPUs have been initialized This behavior is the expected behavior when offboard video has been designated as th...

Страница 62: ...ut the system down remove the covers over the serverboard and make sure that all the DIMM modules are properly and fully installed You should be using registered ECC DDR4 memory Also it is recommended that you use the same memory type and speed for all DIMMs in the system Check for bad DIMM modules or slots by swapping modules between slots and noting the results Contact your administrator or supp...

Страница 63: ...5000ft Maximum 10ºC hour 18ºF hour Humidity 20 to 80 Non condensing Maximum 10 relative humidity hour Altitude 3050m 10 000ft While Product Power Off Temperature 5ºC 41ºF to 45ºC 113ºF Maximum 20ºC hour 36ºF hour Humidity 8 to 80 Non condensing Altitude 3050m 10 000ft While Product Packaged for Shipping Temperature 40ºC 40ºF to 60ºC 140ºF Maximum 20ºC hour 36ºF hour Humidity 8 to 80 Non condensing...

Страница 64: ...wap drive bays to house standard 2 5 drives PCI Expansion Slots Two PCIe 3 0 x16 cards full height full length Two PCIe 3 0 x8 cards full height full length Two PCIe 3 0 x8 cards full height half length One PCIe 3 0 x8 card low profile half length Four PCIe 3 0 x8 cards low profile internal Onboard Graphics ASPEED AST2400 BMC chip Chassis 2U standard depth rackmount Dimensions WxHxD 19 x 3 2 x 35 ...

Страница 65: ...nity EN 55024 CISPR 24 EN 61000 4 2 EN 61000 4 3 EN 61000 4 4 EN 61000 4 5 EN 61000 4 6 EN 61000 4 8 EN 61000 4 11 Safety CSA EN IEC UL 60950 1 Compliant UL or CSA Listed USA and Canada CE Marking Europe California Best Management Practices Regulations for Perchlorate Materials This Perchlorate warning applies only to products containing CR Manganese Dioxide Lithium coin cells Special handling for...

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Страница 67: ...re If a fatal error occurs you should consult with SGI for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list correspond to the number of beeps for the corresponding error Table B 1 BIOS Error Codes Beep Code Error Message Description 1 beep Refresh Circuits have been reset Ready to power up 5 short beeps 1 long beep M...

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