A. Appendix
53
A-2. Troubleshooting
This section provides the solutions for possible troubles you may experience when you are
configuring or using the AP-100AH.
I cannot access the AP-100AH through a web browser and/or AMC Manager
®
A computer may belong to a different network from the AP-100AH
Solution
Please check the IP addresses of the AP-100AH and the computer. If they are in the
different network, please change the IP address of one of the AP-100AH and the
computer.
The IP address of the PC may be blocked by IP Filter function
Solution
Please try to change PC's IP address to be in the range of allowed IP addresses. If it
is not practical to identify the IP address, please reset the product to the factory
configuration with the push switch and reconfigure the AP-100AH.
HTTP/HTTPS protocol may be disabled
Solution
If you cannot access the web configuration page, HTTP/HTTPS protocols may be
disabled. Please access the AP-100AH with AMC Manager®
.
I cannot connect 802.11ah client devices to the AP-100AH
The client devices may use a different credential to connect with the AP-100AH.
Solution
Confirm that the SSID and the network authentication method in the client
devices match with those set in the AP-100AH. If WPA2-Personal or WPA3-
Personal is selected as the authentication method, make sure the Pre-Shared Key
(PSK) is set correctly in the client devices.
I cannot access 802.11ah client devices connected to the AP-100AH from my network
Your network may belong to a different network from the private network that the
AP-100AH establishes with NAT function.
Solution
(1) When you are trying to access your 802.11ah client devices from outside of the AP-
100AH’s private IP network, consider that
you join the private IP network by
connecting your device with the AP-100AH. If your computer does not have the
802.11ah wireless connectivity, silex technology offers BR-100AH to add 802.11ah
wireless connectivity through an Ethernet port of your computer.
(2) When you do not need to establish the private IP network using the AP-
100AH’s
NAT function, disable the NAT function and assign the IP address statically or through
a DHCP server on a wired network of the AP-100AH.
