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11

Technical Support and Warranty

QUESTIONS?  SIIG

Online Support has answers!  Simply visit our

web site at www.siig.com and click Support.  Our online support

database is updated daily with new drivers and solutions.  Answers

to your questions could be just a few clicks away.  You can also submit

questions online and a technical support analysts will promptly

respond.
SIIG offers a lifetime manufacturer warranty with this product.  Please

see our web site for more warranty details.  If you encounter any

problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the

product to the store where you purchased from.
B)  If your purchase has passed the store's return policy period, please

follow these steps to have the product repaired or replaced.

Step 1:  Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a

request to SIIG RMA.  If the product is determined to be

defective, an RMA number will be issued.
Step 2:  After obtaining an RMA number, ship the product.

Properly pack the product for shipping.  All software, cable(s)
and any other accessories that came with the original package

must be included.

Clearly write your RMA number on the top of the returned
package.  SIIG will refuse to accept any shipping package, and

will not be responsible for a product returned without an

RMA number posted on the outside of the shipping carton.

You are responsible for the cost of shipping.  Ship the product
to the following address:
SIIG, Inc.

6078 Stewart Avenue

Fremont, CA 94538-3152, USA

RMA #:

SIIG will ship the repaired or replaced product via Ground
in the U.S. and International Economy outside of the U.S. at

no cost to the customer.

Содержание Low Profile PCI-2S

Страница 1: ...9 pin supports data rate up to 230 Kbps Built in 32 byte FIFO buffer dramatically increase data transmit receive speed especially under Windows multitasking environment Each serial port can be configured for either 5V or 12V for serial devices that require power SystemRequirements Pentium or equivalent computer with an available PCI slot Windows 95 98 98SE ME NT 4 0 2000 XP 32 64 bit Server2003 32...

Страница 2: ...evices do not require additional power through the serial port Consult your serial device smanualformoreinformation Thejumpers may be placed onto one pin to prevent loss Serial port 1 JP1 serial port 1 JP2 serial port 2 Pin header for serial port 2 Pin1 Connector bracket with 9 pin serial port Stripe Pin 9 Figure 2 Pin 9 Pin 9 ...

Страница 3: ... and remove the cover 3 Remove the slot bracket from an available PCI slot 4 Set JP1 and or JP2 jumper settings to the desired voltage only if your serial device needs additional power from the serial port However most serial devices do not require additional power For more information see Jumper Settings on page 2 5 Plug in the Connector bracket with 9 pin serial port to Pin header for serial por...

Страница 4: ...ther Locations Type in D 9x click OK then Finish Change D to match your CD ROM drive letter 3 From the Insert Disk window click OK When the Copying Files dialog box appears type in D 9x then click OK 4 Restart Windows to complete the installation Windows98 98SE 1 At the Add New Hardware Wizard click Next 2 Select Search for the best driver for your device Recommended then click Next 3 Insert the d...

Страница 5: ...ws95 98 98SE MEInstallation 1 Right click My Computer click Properties then click Device Manager 2 Double click Ports COM LPT CyberSerial PCI 16Cxxx should be displayed two times 3 Double click Multi function adapters SIIG CyberPro 2S PCI board and PCI Function should be displayed Windows NT 4 0 1 From the desktop click Start then Run 2 Insert the driver CD type in D NT4 Install_serial exe then cl...

Страница 6: ...CD typeinD 2000 thenclickOK Change D to match your CD ROM drive letter 5 Click Next and Finish 6 Repeat steps 1 5 two more times 7 Restart Windows to complete the installation WindowsXP Server2003 32 bit 1 At the Found New Hardware Wizard insert the driver CD For XP w SP1 or earlier Server 2003 go to step 2 For XP w SP2 or later Server 2003 wSP1 or later select No not this time click Next 2 Select...

Страница 7: ...on To Verify Windows 2000 XP Server 2003 Installation 1 Right click My Computer click Manage then click Device Manager 2 Click on the plus sign in front of Ports COM LPT CyberSerial PCI 16Cxxx should be displayed two times 3 Double click Multifunction adapters SIIG CyberPro 2S PCI board should be displayed WindowsVista 1 At the Found New Hardware window insert the driver CD click Locate and instal...

Страница 8: ...his setting Windows95 98 98SE ME 1 From the Device Manager window double click Ports COM LPT double click the CyberSerial PCI serial port you want to change 2 ClickSettings tab click the down arrow next to Port Name box and select a COM port that is not in use Click OK 3 Click OK then close Device Manager Windows2000 XP Server2003 Vista 1 From the Device Manager window double click Ports COM LPT t...

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Страница 11: ...to have the product repaired or replaced Step 1 Submit your RMA request Go to www siig com click Support then RMA to submit a request to SIIG RMA If the product is determined to be defective an RMA number will be issued Step 2 After obtaining an RMA number ship the product Properly pack the product for shipping All software cable s and any other accessories that came with the original package must...

Страница 12: ... 2 this device must accept any interference received including interference that may cause undesired operation THE PARTY RESPONSIBLE FOR PRODUCT COMPLIANCE SIIG Inc 6078 Stewart Ave Fremont CA 94538 3152 USA Ph 510 657 8688 About SIIG Inc Foundedin1985 SIIG Inc isaleadingcomputerupgrademanufacturer ofI Oconnectivityproducts includingPCI ISAserialandparallel ports USB Serial ATA UltraATA controller...

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