7
Technical Support and Warranty
QUESTIONS? SIIG
’
s Online Support has answers! Simply visit our website
at www.siig.com and click on Support. Our online support database is updated
daily with new drivers and solutions. Answers to your questions could be just
a few clicks away. You can also submit questions online and a technical
support analysts will promptly respond.
A 5-year manufacturer warranty supplied with this product is
offered by SIIG, Inc. Please see SIIG website for more warranty
details. If you should happen to encounter any problems with this product,
please follow the procedures below.
If it is within the store's return policy period, please return the
product to the store where you purchased from. If your purchase has passed the
store's return policy period, please follow these steps to have the product
repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a
request to SIIG RMA. If the product is determined to be
defective, an RMA number will be issued. SIIG RMA department can also
be reached at (510) 413-5333.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All accessories that came
with the original package must be included.
• Clearly write your RMA number on the top of the returned package.
SIIG will refuse to accept any shipping package, and will not be
responsible for a product returned without an RMA number posted on
the outside of the shipping carton.
• You are responsible for the cost of shipping the product to SIIG at the
following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538
RMA #: ________________
• SIIG will ship the repaired or replaced product via Ground
in the U.S. and International Economy outside of the U.S. at
no cost to the customer.
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