32
TROUBLESHOOTING
Before Calling for Service
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Symptoms
Possible Causes / Solutions
Gas cooktop burners
do not light or do not
burn evenly.
•
Make sure that the appliance is properly connected to electrical supply and
grounded.
•
Remove the burners and clean them. Check the electrode area for burnt on food
or grease. See Cleaning Burner Heads/Caps in the MAINTENANCE section.
•
Make sure that the burner parts are installed correctly.
See Removing and Replacing the Gas Surface Burners in the MAINTENANCE
section.
•
It is normal for small burners that have the Extra Low Simmer function to turn off
and on periodically when using the S3 to S1 settings. For more details, see the
Using the Extra Low Simmer section.
Burner flames are
very large or yellow.
•
If the rangetop is connected to LP gas, contact the technician who installed your
rangetop or made the conversion.
Appliance does not
operate.
•
Make sure that the appliance is properly connected to electrical supply. Check
circuit breakers.
•
Service wiring is not complete. Contact your electrician for assistance.
•
Power outage. Check house lights to be sure. Call your local electric company
for service.
Trouble connecting
appliance and
smartphone to Wi-Fi
network
•
The password for the Wi-Fi network was entered incorrectly.
- Delete your home Wi-Fi network and begin the registration process again.
•
Mobile data for your smartphone is turned on.
- Turn off the Mobile data on your smartphone before registering the appliance.
•
The wireless network name (SSID) is set incorrectly.
- The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
•
The router frequency is not 2.4 GHz.
- Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router manufacturer.
•
The distance between the appliance and the router is too far.
- If the appliance is too far from the router, the signal may be weak and the
connection may not be configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
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