36
TROUBLESHOOTING
Ice & Water
Problem
Possible Cause
Solutions
Icemaker is not
making ice
The ice detecting sensor is
obstructed.
Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure that
the sensor area is clean at all times for proper
operation.
The refrigerator is not
connected to a water supply
or the supply shutoff valve is
not turned on.
Connect the refrigerator to the water supply and turn
the water shutoff valve fully open.
Icemaker shutoff (arm or
sensor) obstructed.
If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shutoff sensor,
make sure that there is a clear path between the two
sensors.
Reverse osmosis water
filtration system is connected
to your cold water supply.
Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the
Water Line section.)
Ice has bad taste
or odor.
Water supply contains
minerals such as sulfur.
A water filter may need to be installed to eliminate
taste and odor problems. NOTE: In some cases, a
filter may not help. It may not be possible to remove
all minerals/odor/taste in all water supplies.
Icemaker was recently
installed.
Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
The food has not been stored
properly in either
compartment.
Rewrap the food. Odors may migrate to the ice if food
is not wrapped properly.
The interior of the
refrigerator needs to be
cleaned.
See the Maintenance section for more information.
The ice storage bin needs to
be cleaned.
Empty and wash the bin (discard old cubes). Make
sure that the bin is completely dry before reinstalling
it.
Icemaker is
making too much
ice.
Icemaker shutoff (arm/
sensor) is obstructed.
Empty the ice bin. If your icemaker is equipped with
an ice shutoff arm, make sure that the arm moves
freely. If your icemaker is equipped with the electronic
ice shutoff sensor, make sure that there is a clear path
between the two sensors. Reinstall the ice bin and
wait 24 hours to confirm proper operation.
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