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TROUBLE SHOOTING GUIDE
There are no user serviceable parts inside the fireplace. If the unit appears to
malfunction, turn the unit off and unplug the unit from the wall immediately.
Please contact the store that this was purchase from with the original purchase
receipt or call 1 (800) 477-2222 for service related questions or concerns.
Alteration of the fireplace will void its warranty and may cause the fireplace to
malfunction resulting in electrical shock, fire, death or serious bodily injury or
property damage.
PROBLEM
SOLUTION
1: No power or function
1.1: Check that unit is plugged into a standard
120V outlet.
1.2: Press power button on the control panel
2.1: Confirm temperature setting exceeds
2: Have flame effect, but fireplace
room temperature.
does not blow warm air
2.2: Try to turn on/off fireplace button several
times to make sure it's in the
“
ON
”
position.
3: Fireplace does not work, but Power
3.1: Turn all switches to the
“
OFF
”
position
and Fireplace switches are in the
“
ON
”
and unplug the unit from the wall outlet for
5-10 minutes. After 5-10 minutes plug the
position and thermostat is set on
“
99
”
unit back into wall outlet, and operate as
normal.
4: The display unit on the control
4.1: Unplug the unit from the wall outlet for
panel shows
“
”
and the function
5-10 minutes. After 5-10 minutes plug the
indicator is quick flashing indicating it
unit back into wall outlet, and operate as
is in alarm mode.
normal
.
5: Only the flame icon is present and
5.1: Press and hold the flame button for 5
does not display the flame levels
seconds. Once the unit
“
beeps
”
the flame
(ie.L1,L2
…
) when the flame button is
levels should appear.
pressed.
Warranty & Return Policies
Please refer to the included warranty card. Be sure to keep this manual and
warranty card for possible future use.
Manufactured by Guangdong Paite Electrical Technology Co. LTD for
Ashley Furniture Industries, Inc
MODEL#:
EF30-30A
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