8
Frequently asked questions
What do i do if the software installation does
not start automatically?
Windows
1.
Double‑click
My Computer
(Windows XP) or
Computer
(Windows Vista, Windows 7) on your
desktop.
2.
click the
TrU-install
drive.
3.
Under the TRU‑Install drive, open the
Win
folder
and double‑click
Setup.exe
. Follow the on‑screen
prompts to install the software.
For additional information about your modem and
troubleshooting suggestions, refer to the User Guide. If
the software failed to install, you’ll find the User Guide
in
My Computer > TrU-install > Win
(Windows XP) or
Computer > TrU-install > Win
(Windows Vista,
Windows 7).
Note: Once the software is installed, the User Guide is
available in
Start > Programs > Telstra
(Windows XP)
or
Start > All Programs > Telstra
(Windows Vista,
Windows 7).
Mac OS X
if you do not see the Watcher window:
1.
Open
finder
.
2.
Under Devices, click
Telstra Connection Manager
.
3.
Double‑click the installer package.
For additional information about your modem, refer to
the User Guide. You’ll find it in
finder > Applications
> Telstra
.
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