iPass.com
iPass Mobile Broadband Service Installation Guide – United Kingdom
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Note:
If you insert your iPass Mobile Broadband USB adapter after iPassConnect has been
launched, it may take up to 20 seconds to recognize the device. If the device is not detected, you
can take either of the following actions to force iPassConnect to search for your iPass Mobile
Broadband USB adapter:
1.
Exit and restart iPassConnect
or
2.
Go to
Settings
, then
Connection Settings
, select the
Mobile Data
tab, and click the
Refresh
button
Tip 3: Ensure that 3G Watcher can recognize your iPass Mobile Broadband USB adapter
1.
If iPassConnect is running, close it. Also, ensure it is not running in the System Tray. If it is, click the
System Tray icon and choose
Disconnect &
Exit
or
Exit
2.
Launch 3G Watcher and check the status message:
•
No Device Detected...:
your iPass Mobile Broadband USB adapter is not being recognized by
3G Watcher. First, ensure that your device is inserted, and showing a green light. If not, eject
the device, wait 30 seconds, and then reinsert. If the device still is not recognized, un-install 3G
Watcher and attempt to re-install your USB adapter following the process above
•
Ready:
If the USB adapter is recognized by 3G Watcher and a signal is available, you will see
Ready in the left side of the 3G Watcher window, and the network type (i.e. HSDPA) above. The
Connect button will be displayed (if the Connect button is greyed out, then 3G Watcher is not
ready to connect yet)
•
Not in service:
The USB adapter is recognized by 3G Watcher, but a signal is not available. Try
changing location until a signal is available. You may also connect your adapter using the
included USB extension cable, and clip the device to your laptop monitor using the included clip,
to try to better detect signal
REMOVING YOUR iPASS MOBILE BROADBAND USB ADAPTER FROM YOUR COMPUTER
Warning:
Always use the procedure outlined here to remove your iPass Mobile
Broadband USB adapter from your computer. Removing the device improperly may
cause serious damage to the device or the integrity of the software on your computer
To remove your iPass Mobile Broadband USB adapter
1.
Exit iPassConnect (to exit, right-click the
iPassConnect
system tray icon and choose
Disconnect & Exit
)
2.
In the System Tray, double-click the
Safely Remove Hardware
icon
3.
On the Safely Remove Hardware dialog, select
USB Mass Storage Device
and click
Stop
4.
On the Stop a Hardware Device
dialog click
OK
5.
When the Safe to Remove Hardware
dialog is displayed, you may remove your iPass Mobile
Broadband USB adapter from your computer. Grip the device by both sides firmly when removing it
from the USB port
USING AND STORING YOUR iPASS MOBILE BROADBAND USB ADAPTER
As with any electronic device, your iPass Mobile Broadband USB adapter must be handled with care to
ensure reliable operation. Follow these guidelines while using and storing the iPass Mobile Broadband
USB adapter:
•
The USB adapter should fit easily into your USB port. Forcing the device into a port may
damage the device or the computer
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