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Troubleshooting

Fault

Cause

troubleshooting

The spin result is not satis-
factory. The laundry is too
wet/too damp.

Note:

Where possible, mix large and

small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.

▶

Start the

Spin

programme.

Detergent residue on the
damp washing.

Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.

▶

Start the

Rinse

programme.

Detergent residue on the dry
laundry.

Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.

▶

Brush out the laundry after washing
and drying.

Home Connect problem

Fault

Cause

troubleshooting

HomeConnect is not work-
ing correctly.

Different causes are pos-
sible.

▶

Go to www.home-connect.com.

No connection to the home
network.

Wi-Fi is switched off.

▶

→

"Activating Wi-Fi on the appli-

ance", Page 41

Wi-Fi is activated but a con-
nection to your home net-
work cannot be established.

Ensure that the home network is
available.

Reconnect the appliance to the
home network.

→

"Connecting the appliance to a

WLAN home network (Wi-Fi) with
WPS function", Page 38

→

"Connecting the appliance to a

WLAN home network (Wi-Fi)
without WPS function", Page 39

Leakage

Fault

Cause

troubleshooting

Water is leaking out at the
water inlet hose.

Water inlet hose is not cor-
rectly/securely connected.

Connect the water supply hose cor-
rectly. Connecting the water inlet
hose

Tighten the screw connection.

Water is leaking out at the
water outlet hose.

The water outlet hose is
damaged.

▶

Replace the damaged water outlet
hose.

Water outlet hose is not con-
nected correctly.

▶

Connect the water outlet hose cor-
rectly. Water outlet connection
types

Содержание WM14VPH9GB

Страница 1: ...e WM14VPH9GB en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ... Preparing the laundry 30 Sorting laundry 31 Freshening up laundry 31 Degrees of soiling 31 Care symbols on the care labels 31 Detergents and care products 32 Detergent recommendation 32 Detergent dosage 33 Basic operation 33 Switching on the appliance 33 Setting a programme 34 Adjusting the programme set tings 34 Loading laundry 34 Using a measuring aid for liquid detergent 34 Use the measuring a...

Страница 3: ...pliance care 44 Cleaning the drum 44 Cleaning the detergent drawer 44 Descaling 45 Cleaning the drain pump 45 Cleaning the water outlet hose at the siphon 47 Clean the water inlet filters 48 Troubleshooting 51 Error code Fault display Sig nal 51 Malfunctions 52 Noise 54 Problem with results 55 Home Connect problem 56 Leakage 56 Odours 57 Emergency release 58 Transportation storage and disposal 58 ...

Страница 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Страница 5: ...k Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cro...

Страница 6: ...f ted Do not lift the appliance on your own If this appliance is not correctly installed in a washer dryer stack the installed appliance may fall Only stack the dryer on a washing machine using the con nection kit from the dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection...

Страница 7: ...pliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when installing and transporting the appliance Safe use Follow these safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways u...

Страница 8: ... no longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WA...

Страница 9: ...high temperatures the detergent solution gets hot Do not touch the hot detergent solution CAUTION Risk of injury This appliance runs programmes that use active oxygen Act ive oxygen can cause eyes to water and irritate the mucosa Do not open the appliance door using the emergency re lease if a programme is running with active oxygen Wait for the appliance door to be released CAUTION Risk of chemic...

Страница 10: ...t be replaced by the manufacturer the manufacturer s Customer Service or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s origin...

Страница 11: ...s the maximum value specified a pressure reducing valve must be installed between the drinking water connection and the hose set of the appliance Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have ...

Страница 12: ...n when dry ing which in turn reduces energy consumption A higher spin speed reduces the residual moisture in the laundry and increases the volume of the spin noise Wash the laundry without prewash Washing with prewash increases the programme duration and in creases energy and water con sumption The appliance has a continuous automatic load adjustment function Depending on the type of fabric and lo...

Страница 13: ...iance Open the door and remove the ac cessory from the drum Contents of package After unpacking all parts check for any damage in transit and completeness of the delivery 1 2 3 4 1 Washing machine 2 Accompanying documents 3 Water inlet hose 4 Cover caps Requirements for the installation location The appliance may wander when it spins Observe the instructions for the installation location Note Plea...

Страница 14: ...water This residual water may leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 29 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at l...

Страница 15: ... cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps Connecting the appliance Connect your appliance to the power supply water inlet and water outlet Connecting the water inlet hose Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely ...

Страница 16: ... hose clamp Drainage into a wash basin Fix and secure the wa ter outlet hose with an elbow Page 29 Drainage into a plastic pipe with rubber sleeve or into a gully Fix and secure the wa ter outlet hose with an elbow Page 29 Connecting the appliance to the electricity supply Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Insert the mains plug of the app...

Страница 17: ...rn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height ...

Страница 18: ... of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 45 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 16 7 Transit bolts Page 14 ...

Страница 19: ... 2 Compartment II Detergent for main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status 3 2 4 1 1 3 1 Programmes Page 24 2 Programme selector Page 33 3 Buttons P...

Страница 20: ...me The programme end has been set and the remaining number of hours is displayed Buttons Page 22 9 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1400 Spin speed Set spin speed in rpm 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Prewash Programme status Active oxygen treat ment Programme status Wash...

Страница 21: ... network Flashes The appliance is trying to connect to your home network Home Connect Page 38 Active oxygen treat ment Active oxygen treatment is activated Normal Intensive and Active oxygen treat ment A programme with active oxygen treatment has been interrupted and the door is locked until the active oxy gen is no longer present in the drum Note It may take up to 25 minutes until there is no lon...

Страница 22: ...nsity of the active oxygen treat ment Use the normal power intensity level for light odours Use the intensive level for strong odours e g ci garette or kitchen smells Active oxygen is a special type of oxygen which effectively reduces odours Ready In 1 24 hours Set the programme end The programme duration is already included in the set number of hours Once the programme has started the pro gramme ...

Страница 23: ...trol panel to prevent unwanted or accidental operation If the childproof lock is activated and the appli ance has been switched off the childproof lock remains activated Childproof lock Page 37 Spin Speed Basic settings Change the basic settings for the appliance Changing the basic settings Page 43 Prewash Activate Deactivate Activate or deactivate prewash e g for washing heavily soiled laundry Ex...

Страница 24: ...ed Extra Rinse Prewash Less Ironing Intensity Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for nor mally soiled laundry when you activate varioSpeed If varioSpeed is activ ated the maximum load capacity is reduced to 5 kg 9 90 1400 Cottons Eco Wash hard wearing items made from cotton linen or blended fabrics Energy saving programme No...

Страница 25: ...licate Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 2 40 800 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long p...

Страница 26: ... Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a detergent contain ing bleach Halve the amount of detergent to avoid foam ing Do not use fabric softener Do not use liquid detergent or detergent that is intended for woollens or delicates Note The...

Страница 27: ...s Dry the drum with a cloth before loading the laundry Tip The programme does not remove stains or sweat odours 1 Hygiene Mix Wash items made from cotton linen or syn thetic or blended fabrics Suitable for strict hygiene requirements The laundry is treated with active oxygen be fore the wash cycle and before the final rinse cycle 4 40 1400 Outdoor Wash all weather and outdoor clothing with membran...

Страница 28: ...brics Suitable for lightly and normally soiled laun dry Optimum washing results in under an hour 5 40 1400 Rapid 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme dura tion to 15 minutes activate varioSpeed The maximum load is reduced to 2 kg 4 40 1...

Страница 29: ...place 00655300 Liquid detergent insert Measure liquid detergent 00605740 Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Please read the safety informa tion Page 4 to ensure t...

Страница 30: ... the care label and fab rics made from hand washable wool using your appliance To remove odours you can also simply freshen up fabrics using act ive oxygen Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be ...

Страница 31: ...are label as suitable for dry cleaning such as suits jackets and trousers Not suitable for removing stains sweat and sweat odours These items of laundry need to be washed Only freshen up dry laundry After freshening up the laundry shake it out briefly Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sport...

Страница 32: ...ent and fabric softener Do not use products which have developed a top layer or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Detergent recommendation This information helps you to choose the right detergent for your fabrics Detergent Fa...

Страница 33: ...rdness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on th...

Страница 34: ...programme has been set Adjust the programme settings The programme settings are not saved permanently for the pro gramme Loading laundry Notes Please read the safety information Page 4 to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the relevant programme Page 24 Requirement Prepare and sort the laundry Laundry Page 30 1 Open the door 2 Ensure that...

Страница 35: ...3 Fold the measuring aid down and click it into place 4 Push in the detergent drawer Adding detergent and care product Notes Please read the safety information Page 4 to ensure that you use the appliance safely Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Ready in time are activated Requirement Find out the optimum dosage for detergent and ca...

Страница 36: ...on Page 4 to ensure that you use the appliance safely If you a start a programme with active oxygen you cannot add any laundry after the programme has started 1 Press Start Reload The appliance is paused and checks whether it is possible to add or remove laundry Take note of the programme status Display Page 20 2 Add or remove laundry 3 Close the door 4 Press Start Reload Cancelling the programme ...

Страница 37: ...e your appliance against being operated unintentionally using the controls Activating the childproof lock Press and hold the two 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off Deactivating the childproof lock Requirement To deactivate the childproof lock the appliance must be switc...

Страница 38: ...ved when operating the appli ance via the Home Connect app Safety Page 4 Operating the appliance on the ap pliance itself always takes priority During this time it is not possible to operate the appliance using the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display show...

Страница 39: ...tion for the WLAN home network Wi Fi to your appli ance Requirement The Home Connect app is open and you have logged on 1 Press and hold Remote Start for at least 3 seconds a The display shows Aut 2 Set the programme to position 2 a The display shows Start Reload 3 Press Start Reload a flashes in the display a The appliance now sets up its own Wi Fi network with the name SSID HomeConnect 4 Call up...

Страница 40: ...ergy consumption The appliance starts only when your home photovoltaic system can provide sufficient energy or the energy tariff is good Requirements The smart energy system energy manager must use the EEBus Initi ative communications standard You have read about how to con nect your appliance to the smart energy system energy manager in the instruction manual for the smart energy system energy ma...

Страница 41: ...splay shows On a Wi Fi is activated Note If Wi Fi is activated the appli ance will not switch itself off automat ically Deactivating Wi Fi on the appli ance 1 Press and hold Remote Start for at least three seconds 2 Set the programme to position 4 a The display shows Con 3 Press Start Reload repeatedly until the display shows OFF a Wi Fi is deactivated Note If Wi Fi is switched off and your applia...

Страница 42: ...ting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares the Home Connect functions for use and is only required when you want ...

Страница 43: ...ion Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the aud ible signal emitted when the buttons are pressed Drum cleaning re minder 4 ON OFF Activate or deactivate the reminder to clean the drum Changing the basic settings 1 Set the programme se...

Страница 44: ...ts remain clean and hy gienic Remove all detergent residue spray residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance h...

Страница 45: ... e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Turn of...

Страница 46: ...mperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder Cleaning the drain pump Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely ...

Страница 47: ...s of the pump cap are securely seated 5 Screw on the pump cap 90 The handle on the pump cap must be in a vertical position 6 Insert the maintenance flap and lock it into place 1 2 7 Close the maintenance flap Cleaning the water outlet hose at the siphon If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out you must clean these 1 Switch off the appliance ...

Страница 48: ...essure is too low Emptying the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely Requirem...

Страница 49: ...safety informa tion Page 4 to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 48 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks ...

Страница 50: ...en Cleaning and servicing 50 2 1 ...

Страница 51: ...n a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 45 The water outlet hose is con nected too high Install the water outlet hose at a maximum hei...

Страница 52: ...unctions Fault Cause troubleshooting The appliance is not work ing The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker is faulty Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Start Reload Pre...

Страница 53: ...d too high Install the water outlet hose at a maximum height of 1 metre Technical specifications Page 62 Water is not flowing in De tergent is not being dis pensed You have not pressed Start Reload Press Start Reload The filters in the water inflow are blocked Clean the filters in the water inflow Page 48 The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that th...

Страница 54: ...compartment Insert in compartment is blocked Cleaning the detergent drawer Page 44 Vibrations and movement of the appliance whilst spin ning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Drum does not turn water does not flow in Load detection...

Страница 55: ...lower spin speed The load is too large The next time you run a wash cycle reduce the amount of laundry being loaded The wrong programme is se lected for the type of fabric Select the programmes that are suitable for the type of fabric Programmes Page 24 Detergent or fabric softener drips off the seal and col lects on the door or in the seal fold Too much detergent fabric softener in the detergent ...

Страница 56: ...ome connect com No connection to the home network Wi Fi is switched off Activating Wi Fi on the appli ance Page 41 Wi Fi is activated but a con nection to your home net work cannot be established 1 Ensure that the home network is available 2 Reconnect the appliance to the home network Connecting the appliance to a WLAN home network Wi Fi with WPS function Page 38 Connecting the appliance to a WLAN...

Страница 57: ...hooting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 44 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Страница 58: ...sposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 48 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump Page 45 ...

Страница 59: ...the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power...

Страница 60: ...or accessory parts that were not genuine parts and then resulted in a defect Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus...

Страница 61: ...2 0 20 35 3 4 30 Wool 30 2 0 20 40 3 4 45 sensoFresh In tensity 1 0 02 0 3 4 Hygiene Mix 40 4 0 60 44 1 1 2 Drum Clean 90 0 1 25 26 1 1 2 1 Values in accordance with the applicable version of EN60456 2 Information on residual moisture based on programme dependent spin speed limit and maximum loads 3 Information for test institutes During a test in compliance with the applicable standard EN60456 yo...

Страница 62: ... voltage 220 240 V 50 Hz Minimum installa tion protection 10 A Rated power 2300 W Power consumption Off mode 0 1 W Left on mode 0 43 W Time in networked standby mode Wi Fi 20 min s Networked standby mode Wi Fi 1 0 W Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the water in let hose 150 cm Length of the water outlet hose 150 cm Length of the power cord 210 cm Max draining ...

Страница 63: ......

Страница 64: ... 9001428675 9001428675 991211 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under Trademark License of Siemens AG ...

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