Faults and what to do about them
en
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Faults and what to do about them
The indicator lamp of
the
k
Drum Clean
programme flashes
Run the
k
Drum Clean 90°C
programme to clean and care for the drum and the
outer tub.
Notes
■
Run the programme without laundry.
■
Use washing powder or a detergent containing bleach. To prevent foaming,
only use half the amount of detergent recommended by the detergent manu-
facturer. Do not use detergent designed for woollens or delicates.
■
Switching the
k
Drum Clean information signal on/off.
"Switching the drum-care information signal on/off" on page 50
†
Lit
: Wi-Fi is switched on and the appliance is connected to your home network.
Flashing:
The appliance is trying to connect to your home network.
Off
: Wi-Fi is switched off and the appliance is disconnected from your home net-
work.
Other displays
Switch off the appliance, wait for five seconds and then switch it on again. If the dis-
play appears again, call customer service.
Faults
Cause/Remedy
Water is leaking from the
appliance.
■
Attach the drain hose correctly or replace it.
■
Tighten the screw fitting on the supply hose.
The appliance is not filling
with water.
Detergent is not being dis-
pensed.
■
Programme does not start?
■
Is the water tap turned on?
■
Could the filter in the water supply be blocked?
"Filter in the water supply is blocked" on page 54
■
Is the supply hose kinked or trapped?
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Dispenser(s):
1.
Empty and clean.
2.
Refill.
Detergent/fabric softener
has congealed in the dis-
pensers.
Clean and refill the dispensers.
The door cannot be
opened.
■
The temperature in drum is too high to open the door.
■
The safety function is activated. Stop the programme?
■
The water level in drum is too high.
■
Can the door only be opened by the emergency release?
"Emergency release" on page 55
Display
Cause/Remedy
