Troubleshooting
en
57
Fault
Cause
troubleshooting
No water is visible in the
drum.
Water is below the visible
area.
▶
Not a fault – no action required.
Drum jerks after the pro-
gramme starts.
This is caused by an internal
motor test.
▶
Not a fault – no action required.
Vibrations and movement of
the appliance whilst spin-
ning.
Appliance is not correctly
aligned.
▶
Aligning the appliance
The appliance feet are not
fixed.
▶
Secure the appliance feet. Aligning
the appliance
Transit bolts have not been
removed.
▶
Removing the transit bolts
Drum does not turn, water
does not flow in.
Load detection is active.
▶
Not a fault – no action required.
Note:
The load detection can take up
to two minutes.
Heavy foam build-up
Detergent dosage is too
high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual
dosing (not for outdoor clothing,
sportswear or items stuffed with
down).
▶
If intelligent dosing is activated, re-
duce the "basic dosage"
▶
If you dose manually, reduce the
amount of detergent for the next
washing cycle with the same load.
i-DOS
cannot be actu-
ated.
Intelligent dosing is not in-
tended for this programme.
▶
Not a fault – no action required.
Programme progress does
not allow intelligent dosing.
No remedial action possible.
High spin speed not
reached.
A low spin speed is selected.
▶
The next time you run a wash cycle,
set a higher spin speed.
Unbalance load detection
system is using a reduced
spin speed to eliminate an
unbalance.
▶
Redistribute the laundry in the
drum.
Note:
Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
▶
Start the
Spin
programme.
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