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Troubleshooting

en

47

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door does not
open at the end of the pro-
gramme.

Automatic door opening is
not activated.

▶

Activate the automatic door open-
ing.

"Overview of basic settings",

Door is not correctly adjus-
ted.

▶

Adjust the appliance door as de-
scribed in the installation instruc-
tions.
The door gap must be at least
70 mm - 100 mm.

Appliance door and door
seal are soiled.

▶

Clean the appliance door and door
seal with a damp cloth and a little
washing-up liquid.

Wrong screws used to ad-
just the door gap.

▶

Use size 4X30 bolts to adjust the
door gap.
The bolts are included in the scope
of supply.
If you use bolts that are too long,
this can deactivate the function of
automatic door opening.

The safety device switches
off automatic door opening.

▶

Call "Customer Service."

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Содержание SN25EI38CM

Страница 1: ...Dishwasher SN25EI38CM en User manual Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ...tures 22 Top basket 22 Bottom basket 23 Cutlery basket 24 Cutlery drawer 24 Etagere 24 Folding prongs 24 glassZone 25 Basket heights 26 Before using for the first time 27 Performing the initial configura tion 27 Water softening system 27 Overview of water hardness set tings 27 Setting the water softening sys tem 28 Special salt 28 Switching off the water softening system 29 Rinse aid system 29 Rin...

Страница 3: ...lter system 44 Cleaning spray arms 45 Troubleshooting 47 Appliance safety 47 Error code Fault display Sig nal 48 Washing results 50 Home Connect problem 56 Information on display panel 57 Malfunctions 57 Mechanical damage 58 Noise 58 Clean wastewater pump 60 Transportation storage and disposal 60 Removing the appliance 60 Protect appliance from frost 61 Transporting the appliance 61 Disposing of o...

Страница 4: ...ren aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dren unless they are being supervi...

Страница 5: ...t be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contains an electric valve Never cut through the s...

Страница 6: ...aline or highly acidic cleaning agents in particular commercial or industrial products in conjunction with aluminium parts e g grease filters of ex tractor hoods or aluminium pans e g for the Machine Care programme WARNING Risk of injury Leaving the appliance door open may result in injury Only open the appliance door to load or unload tableware in order to prevent accidents e g through tripping D...

Страница 7: ...sources Never let the power cord come into contact with sharp points or edges Never kink crush or modify the power cord Damaged appliance Follow the safety instructions if the appliance is damaged WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never operate an appliance with a cracked or fractured sur face Never pul...

Страница 8: ...focate Keep packaging material away from children Do not let children play with packaging material Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the ...

Страница 9: ...terior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themselves Keep children away from the appliance when open WARNING Risk of suffocation Children may become trapped in the appliance and suffocate Use the childproof lock if fitted Never ...

Страница 10: ...te heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water p...

Страница 11: ... Load function 1 The programme will adjust to a lower load and consumption will be reduced Additional functions Page 21 Change the sensor setting to the de fault Consumption is reduced Sensors Page 11 AquaSensor The AquaSensor is an optical meas uring device light barrier which measures the turbidity of the rinsing water You can save water with the AquaSensor Use of the AquaSensor depends on the p...

Страница 12: ...tion and connection Installation and connec tion Installation and connection Scope of supply After unpacking all parts check for any damage in transit and complete ness of the delivery If you have any complaints contact the dealer who sold you the appli ance or our Customer Service Note The appliance has been tested at the factory to check it is in working order It is possible that water has left ...

Страница 13: ...e is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consult the installation instructions supplied for the steps required here 2 Connect the appliance to the drink in...

Страница 14: ...en Installation and connection 14 The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Страница 15: ...ith your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 13 11 12 1 Rating plate Rating plate with E number and FD number Page 62 The data you need for Customer Service Page 62 1 Depending on the appliance specifications ...

Страница 16: ...enser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket 8 Cutlery drawer Cutlery drawer Page 24 9 Cutlery shelf1 Cutlery shelf Page 24 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 45 11 Filter system Filter system Page 44 12 Cutlery basket...

Страница 17: ...asic settings Page 40 4 Special salt refill indicator Water softening system Page 27 5 Rinse aid refill indicator Rinse aid system Page 29 6 Water supply display Display for water supply 7 Programme buttons and additional functions Programmes Page 19 Additional functions Page 21 8 Start button Starting the programme Page 36 9 button If you press for approx 3 seconds you can open the basic settings...

Страница 18: ...sing yourself with your appliance 18 13 Programme sequence display The programme sequence display shows the cur rent cycle of the appliance e g washing rinsing or drying 1 Depending on the appliance specifications ...

Страница 19: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Drying All Additiona...

Страница 20: ...toOpenDry Half Load VarioSpeedPlus Additional functions Page 21 Speed 65 Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Time optimised Cleaning 65 C Intermediate rinse Final rinse 69 C Drying autoOpenDry Additional functions Page 21 Speed 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and ...

Страница 21: ...ro grammes and save them to the button 1 Save Favourite on the appliance 1 Press 2 Press the right programme button Programmes Page 19 3 Press the button for the relevant additional function Additional functions Page 21 4 Press for approx 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the additional function are saved Tip To reset the progra...

Страница 22: ...selected auto matic door opening is activated or deactivated by the additional func tion The additional function button lights up when automatic door opening is activ ated With the setting o 02 automatic door opening cannot be deactivated in the Eco 50 C pro gram Additional func tion Use autoOpen Dry Page 12 Features Features Features You can find an overview of the pos sible features of your appl...

Страница 23: ...er the basket evenly to the right level Basket heights Page 26 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown 1 Depending on the appliance specifications ...

Страница 24: ...the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold...

Страница 25: ...ing glassZone Note Consumption will increase if you operate your appliance with the glassZone switched on 1 Pull out the top basket 2 Set the slider to ON or OFF 3 Push in the top basket Cleaning glassZone Limescale and soiling from the dish washing water can block the nozzles Note Always operate the appliance with the glassZone fitted 1 Pull out the top basket 2 Pull the tab on the glassZone up a...

Страница 26: ...sition 6 Push in the top basket Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery basket Setting Top basket Bottom basket 1 max ø 22 cm 31 cm 2 max ø 24 5 cm 27 5 cm 3 max ø 27 cm 25 cm Appliance height 81 5 cm with cutlery drawer Setting Top basket Bottom basket 1 max ø 16 cm 31 cm 2 max ø 18 5 cm 27 5 cm 3 max ø 21 cm 25 cm ...

Страница 27: ...rks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 38 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To ensur...

Страница 28: ...et The value H 04 is set at the fact ory 5 To save the settings press for 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardness the greater ...

Страница 29: ...s According to manufactur ers combined detergents with salt replacement substances can gen erally only be used up to a water hardness of 26 E without adding special salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press or repeatedly until the display shows H 00 4 To save the...

Страница 30: ... adds less rinse aid during the wash cycle and re duces streaking on tableware A higher setting adds more rinse aid during the wash cycle reduces water marks and im proves the drying result 5 To save the settings press for 3 seconds Switching the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switch...

Страница 31: ...the level of soiling Detergent Description Liquid detergent Liquid detergent works faster and is recommen ded for shorter Pro grammes Page 19 without PreRinse Sometimes liquid deter gent may leak out despite the detergent dispenser being closed This is not a fault and is non critical if you remember the follow ing Only choose a pro gramme without PreR inse Do not select timer pro gramming for star...

Страница 32: ...e instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of active agents or com pletely dispense with certain sub stances The cleaning effect may be restricted here Set the rinse aid and the water softening system to the separate detergent or combined detergent in use According to manufacturers com bined deterg...

Страница 33: ... detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and ...

Страница 34: ...al cleaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the progr...

Страница 35: ...k of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean if necess...

Страница 36: ...asket You might touch the partially dissolved tablet You can only change a pro gramme when running if you can cel it Terminate programme Page 37 The appliance switches off auto matically 1 minute after the end of the programme to save energy If you open the appliance door im mediately after the programme has ended the appliance will switch off after 4 seconds Activating button lock The button lock...

Страница 37: ... a As soon as the displays are off the display shows 00h 01m and the residual water is pumped out a The programme is cancelled and ends after approx 1 minute Switching off appliance 1 Please note the information on Safe use Page 10 2 Press Tip If you press during the wash cycle the programme currently run ning will be interrupted When you switch the appliance back on the programme continues automa...

Страница 38: ...nse aid Page 30 Switch the rinse aid system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 11 Extra Dry d 00 1 d 00 d 01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d 01 or off d 00 S...

Страница 39: ...r during the drying phase If the function has been activated the running time may increase The following settings are possible With the setting o 00 automatic door opening is deactivated in all programmes With the setting o 01 automatic door opening is activated in all programmes With the setting o 02 automatic door opening is activated only in the Eco 50 C programme autoOpen Dry Page 12 Wi Fi Cn ...

Страница 40: ...s 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the display shows the required set ting 4 Press or repeatedly until the display shows the right value You can change several settings 5 To save the settings press for 3 seconds Home Connect Home Connect Home Connect This appliance is network capable Connect your applianc...

Страница 41: ...appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instructions in the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Connec...

Страница 42: ...ect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares ...

Страница 43: ...se your appli ance to malfunction To avoid such faults and reduce odours we recom mend cleaning your appliance at reg ular intervals Machine Care combined with ma chine care products and machine cleaners is the right programme for the care of your appliance Tip You can get our tested and ap proved Dishwasher Care and Ma chine Cleaner for Dishwashers online at https www siemens home bsh group com s...

Страница 44: ...sure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers Activate the glassZone Page 25 function 1 Remove any coarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour...

Страница 45: ...m of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spra...

Страница 46: ... Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Страница 47: ...e Appliance safety Fault Cause Troubleshooting Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activate the automatic door open ing Overview of basic settings Page 38 Door is not correctly adjus ted Adjust the appliance door as de scribed in the installation instruc tions The door gap must be at least 70 mm 100 mm Appliance door and door seal are s...

Страница 48: ...ght up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 62 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 62 E 34 00 will light up altern ately Water is continuously run ning into the appliance 1 Turn off the water tap 2 Call Customer Service Page 62 E 32 00 will li...

Страница 49: ...er hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 60 so it clicks into position E 61 02 will light up altern ately Wastewater pump is blocked Clean the wastewater pump Clean wastewa...

Страница 50: ...the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 29 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 30 Programme or programme option has no drying phase or the drying phase is too brief Select a programme with drying e g intensive strong or ECO pro gramme Page 19 Some opt...

Страница 51: ...ot store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutlery con tact points 1 Arrange cutlery individually where possible Page 34 2 Avoid points of contact Appliance interior still wet after wash cycle Not a fault The condensa tion drying principle causes wa...

Страница 52: ...an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and right to the same level Detergent residue in the ap pliance Lid of the detergent dis penser is blocked by items of tableware parts and will not open 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 3...

Страница 53: ...ing 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 31 Clean the appliance mechanically The hardness range is set in co...

Страница 54: ...hanical cleaning Page 42 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health The formation of films is due to metal components on sil ver or aluminium tableware Clean the appliance You can remove deposits with Mechanical cleaning Page 42 or a machine cleaning product It may not always be possible to com pletely remove deposits ...

Страница 55: ...l not open fully 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 34 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fra grance dispensers in the tablet col lecting tray Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely r...

Страница 56: ...ent to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 29 Rinse aid has been spilled Remove the rinse aid with a cloth Detergent or appliance care product used causes excess ive foaming Change the brand of detergent Home Connect problem Fault Cause Trouble...

Страница 57: ...bleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 44 2 Clean the Wastewater pump Page 60 Programme has not yet ended Wait until the programme ends or cancel the programme with Reset Terminate programme Page 37 Appliance cannot be switched on or operated Software update is taking place Wait until the s...

Страница 58: ...shooting Appliance door cannot be closed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been installed properly When closed the appliance door its decor or attached parts should not knock against adjacent cabin ets or the worktop Lid on the detergent dis penser cannot be closed Detergent dis...

Страница 59: ...hooting en 59 Fault Cause Troubleshooting Knocking or rattling noise Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware se curely ...

Страница 60: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Страница 61: ... empty the residual water out of the appliance detach the supply hose and let the water drain out Disposing of old appliance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance ...

Страница 62: ... guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The lia...

Страница 63: ...mation on the brand product website search for your appliance model on the product website and check additional documents Alternatively you can send a request to oss request bshg com or to BSH Haus geräte GmbH GmbH Carl Wery Str 34 D 81739 München Germany The source code will be made avail able to you on request To file a request please email to oss request bshg com or send a written request to BS...

Страница 64: ...en Technical specifications 64 SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Страница 65: ......

Страница 66: ......

Страница 67: ......

Страница 68: ...1570462 9001570462 010609 650 A1 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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