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Troubleshooting

42

Fault

Cause and troubleshooting

E:61-03 will light up
alternately. Water is
not drained.

Not an appliance fault. Wastewater pump is blocked
or the cover of the wastewater pump is loose.

1.

Clean the wastewater pump.
→ 

"Clean wastewater pump", Page 46

2.

Secure the cover of the wastewater pump so it
clicks into position. 
→ 

"Clean wastewater pump", Page 46

E:92-40 will light up
alternately.

Filters are soiled or blocked.

Clean the filters. 
→ 

"Cleaning filters", Page 37

All LEDs lit up or
flashing.

Electronics have detected a fault.

1.

Press the main switch button for approx.
4 seconds.
The appliance is reset and restarted.

2.

If the problem occurs again:

Switch off the appliance.

Pull out the mains plug or switch off the fuse in
the fuse box.

Wait at least 2 minutes.

Switch on the fuse in the fuse box or insert the
mains plug.

Switch the appliance on.

3.

If the problem occurs again:

Contact customer service.
→ 

"Customer Service", Page 48

Содержание SN23HC00MM

Страница 1: ...ishwasher SN23HC00MM en Information for Use Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ...Programmes 17 6 1 Information for test institutes 18 7 Additional functions 19 8 Features 19 8 1 Top basket 19 8 2 Etagere 20 8 3 Bottom basket 20 8 4 Folding prongs 21 8 5 Cutlery basket 21 8 6 Cutlery drawer 22 9 Before using for the first time 22 9 1 Performing the initial config uration 22 10 Water softening system 22 10 1 Overview of water hardness settings 22 10 2 Setting the water softening...

Страница 3: ...3 Data protection 35 17 Cleaning and servicing 35 17 1 Cleaning the tub 35 17 2 Cleaning products 36 17 3 Tips on appliance care 36 17 4 Machine Care 36 17 5 Filter system 37 17 6 Cleaning spray arms 38 18 Troubleshooting 40 18 1 Clean wastewater pump 46 19 Transportation storage and disposal 46 19 1 Removing the appliance 46 19 2 Protect appliance from frost 47 19 3 Transporting the appliance 47 ...

Страница 4: ...his appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chi...

Страница 5: ...e an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged WARNING Risk of fire It is dangerous to use an extended power cord and non approved adapters Do not use extension cables or multiple socket strips Only use adapters and power cords app...

Страница 6: ...of the appliance Highly caustic alkaline or highly acidic cleaning agents in conjunc tion with aluminium parts in the interior of the appliance may cause explosions Never use highly caustic alkaline or highly acidic cleaning agents in particular commercial or industrial products in con junction with aluminium parts e g grease filters of extractor hoods or aluminium pans e g for the Machine Care pr...

Страница 7: ...cord is damaged this is dangerous Never let the power cord come into contact with hot appliance parts or heat sources Never let the power cord come into contact with sharp points or edges Never kink crush or modify the power cord 1 6 Damaged appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is dangerous Never operate a damaged appliance Never operate an ap...

Страница 8: ... parts Children may become trapped in the appliance and suffocate Use the childproof lock if fitted Never let children play with or operate the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so ...

Страница 9: ... interior of the dishwasher is not drinking water It may con tain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet col lecting tray and injure themselves Keep children away from the appliance when open ...

Страница 10: ...en the appliance and the water pipe The pipes sup plied for the drinking water and waste water connections are not affected here Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses supplied with the appliance or genuine spare hoses Never re use water hoses that have been used before If...

Страница 11: ...s Page 19 4 Installation and con nection To ensure proper operation connect the appliance to the power and water supply correctly Observe the spe cified criteria and the installation in structions 4 1 Scope of supply After unpacking all parts check for any damage in transit and complete ness of the delivery If you have any complaints contact the dealer who sold you the appli ance or our Customer S...

Страница 12: ... 3 When doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged 4 4 Drinking water connec tion Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consul...

Страница 13: ...th your appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 13 11 12 1 Rating plate Rating plate with E number and FD num ber Page 48 The data you need for Customer Service Page 48 1 Depending on the appliance specifications ...

Страница 14: ...cting tray During the wash cycle tablets automatic ally fall out of the detergent dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 19 8 Cutlery drawer Cutlery drawer Page 22 9 Cutlery shelf1 Cutlery shelf Page 20 10 Upper spray arm The upper spray arm washes the table ware in the top basket If the tableware has not been washed properly clean the ...

Страница 15: ...ce Page 30 Switching off the appliance Page 31 Terminating the programme Page 31 2 Programme buttons Programmes Page 17 3 Display The display shows information about the remaining running time or the ba sic settings You can change the ba sic settings via the display and the setting buttons Changing basic settings Page 33 4 WLAN display Home Connect Page 34 5 Water supply display Display for water ...

Страница 16: ...on Starting the programme Page 31 9 button If you press for approx 3 seconds you can open the basic set tings Changing basic settings Page 33 10 Remote Start Remote Start Page 35 11 Timer programming Setting timer programming Page 30 12 Rinse aid refill indicator Rinse aid system Adding rinse aid Page 24 13 Door handle1 Open the appliance door 1 Depending on the appliance specifications ...

Страница 17: ...r pipe pressure may result in deviations Programme Use Programme se quence Intensive 70 Tableware Pots and pans non fragile tableware and cutlery Level of soiling Stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Dry Auto 45 65 Tableware Mixed tableware and cutlery Level of soiling Common household food rem...

Страница 18: ...55 C Machine Care Use only if appliance is unloaded Machine Care 70 C Note The relatively long running time in the Eco 50 programme is due to longer soaking and drying times This results in optimal consumption val ues 6 1 Information for test insti tutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the test...

Страница 19: ... wa ter consumption rises Half Load Switch on with small loads It is recommended adding less detergent to the detergent dispenser than for a full ma chine load The running time is shortened Water and energy consumption are re duced VarioSpeedPlus The run time is shortened by 15 to 75 depending on the rinse programme The additional function can be activated be fore the start of the programme and at...

Страница 20: ...levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sides 5 Release the levers a The basket clicks into position 6 Slide the basket back in 8 2 Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do ...

Страница 21: ...to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 8 5 Cutlery basket Arrange cutlery in the cutlery basket always without sorting it and with the sharp points downwards 1 Depending on the appliance ...

Страница 22: ...5 6 Add detergent Page 25 7 Start the Programme with the highest cleaning temperature without tableware To remove any marks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 32 at any time 10 Water softening sys tem Hard water leaves limescale on the tableware as w...

Страница 23: ...Hxx a The display shows 4 Press repeatedly until the right water hardness has been set The value H04 is set at the factory 5 To save the settings press for 3 seconds 10 3 Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The consumption of spec...

Страница 24: ... de tergent with salt replacement sub stances According to the manu facturers combined detergents with salt replacement substances can generally only be used up to a water hardness of 26 E without adding special salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly...

Страница 25: ... 3 seconds 11 3 Switching the rinse aid system off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display...

Страница 26: ...ent or liquid detergent With powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying results and to avoid damage to the appli ance please additionally use Special salt Page 23 and Rinse aid Page 24 Combined detergent Besides conventional separate deter gents a number of products are available with additional functi...

Страница 27: ... in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using a separate rinse aid Use tablets with a special drying performance 12 ...

Страница 28: ...rated glassware and parts made of aluminium or silver may fade or discolour with dishwashing Delicate types of glass may turn cloudy after a few washing cycles 13 1 Damage to glass and tableware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommenda tion The following tableware is not dishwasher saf...

Страница 29: ... load your appliance effi ciently To save energy and water load the machine with the number of place settings specified standard load with tableware and cutlery Technical specifications Page 49 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware und...

Страница 30: ...ally switch off 14 2 Setting a programme To adjust the washing programme to the soiling level of the tableware se lect a suitable programme Press the right programme button a The programme is set and the pro gramme button flashes a The remaining running time of the programme appears on the dis play 14 3 Setting additional func tions You can set additional functions to complete the washing programm...

Страница 31: ...ay a The button lock remains activated with a power failure 14 7 Deactivate button lock Press for approx 3 seconds 14 8 Interrupting programme Note When you open the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a T...

Страница 32: ...f rinse aid to be dispensed Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is in creased during the final rinse which improves the drying result This may in crease the run time slightly Note Not suitable for delic ate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connection Only set the ap pl...

Страница 33: ...function can be selected via the button Activating Remote Start Page 35 With the setting rc2 the function is permanently activated This basic setting is not available until after you have connected the device with the Home Connect app Home Connect Page 34 Factory setting rE Start with YES Confirm with Restore changed settings to the factory settings The settings for initial start up must be config...

Страница 34: ...ments sup plied by Home Connect Please also follow the instructions in the Home Connect app Note Please note the safety precau tions in this instruction manual and make sure that they are also ob served when operating the appliance via the Home Connect app Safety Page 4 16 1 Home Connect quick start Connect your appliance to a mobile device quickly and easily Installing app 1 Install the Home Conn...

Страница 35: ...Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepa...

Страница 36: ...and machine cleaners is the right programme for the care of your appliance Tip You can get our tested and ap proved Dishwasher Care and Ma chine Cleaner for Dishwashers online at https www siemens home bsh group com store or from customer service Machine Care is a programme which removes various deposits in one washing cycle Cleaning takes place in two phases Phase Removal of Detergent Placement 1...

Страница 37: ...care products and machine clean ers 1 Remove any coarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terio...

Страница 38: ...il ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow mark ings match up 17 6 Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly...

Страница 39: ...ray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Страница 40: ...genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Fault Cause and troubleshooting E 32 00 will light up alternately or indicator for water supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned o...

Страница 41: ...n E 61 02 will light up alternately Not an appliance fault Wastewater pump is blocked or the cover of the wastewater pump is loose 1 Clean the wastewater pump Clean wastewater pump Page 46 2 Secure the cover of the wastewater pump so it clicks into position Clean wastewater pump Page 46 E 61 03 will light up alternately Water is not drained Not an appliance fault Siphon connection is still closed ...

Страница 42: ...E 92 40 will light up alternately Filters are soiled or blocked Clean the filters Cleaning filters Page 37 All LEDs lit up or flashing Electronics have detected a fault 1 Press the main switch button for approx 4 seconds The appliance is reset and restarted 2 If the problem occurs again Switch off the appliance Pull out the mains plug or switch off the fuse in the fuse box Wait at least 2 minutes ...

Страница 43: ...on Spray arm nozzles are blocked Clean the Spray arms Page 38 Filters are soiled Clean the filters Cleaning filters Page 37 Filters are inserted incorrectly and or not engaged 1 Insert the filters properly Filter system Page 37 2 Engage the filters Washing programme selected too weak Select a more intensive washing programme Programmes Page 17 Tableware has been precleaned too intensely The sensor...

Страница 44: ...tab collecting tray is not obstructed by table ware Arrange tableware Page 29 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fragrance dispensers in the tablet collecting tray Tableware has been precleaned too intensely The sensors chose a weaker programme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Rus...

Страница 45: ...ser or the tablet collecting tray Detergent dispenser was damp when detergent was added Only add detergent to a detergent dispenser when dry Special salt refill indic ator lights up Insufficient special salt Add Special salt Page 23 Sensor does not detect special salt tablets Do not use special salt tablets ...

Страница 46: ...the pump cover using a spoon and grip it by the crosspiece 6 Lift the pump cover inwards at an angle and remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket 19 Transportation...

Страница 47: ... 9 Turn off the water tap 10 To empty the residual water out of the appliance detach the supply hose and let the water drain out 19 4 Disposing of old appli ance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord ...

Страница 48: ...umbering Z Nr of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website 20 1 Product number E Nr production number FD and consecutive num bering Z Nr You can find the product number E Nr the production number FD and the consecutive numbering Z Nr on the appliance s rating plate The rating plate is located inside the applia...

Страница 49: ... appliance model and additional documents Alternat ively you can request the relevant in formation from oss request bshg com or BSH Hausger äte GmbH Carl Wery Str 34 81739 Munich Germany The source code will be made avail able to you on request Please send your request to oss request bshg com or BSH Hausger äte GmbH Carl Wery Str 34 81739 Munich Germany Subject OSSREQUEST The cost of performing yo...

Страница 50: ... Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Страница 51: ......

Страница 52: ...001766034 9001766034 020719 642 V1 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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