Introduction
Troubleshooting
If your phone does not operate as you expect, check the following points
before reporting a fault to your telephone services manager:
No dial tone
•
Check that the phone is connected to the telephone network.
Phone does not ring
This may happen because:
•
Your calls are diverted (you hear a special tone when you lift the
handset and the upper line of the display usually shows the phone
number to which calls are diverted).
•
Do not disturb is set (the upper line of the display usually shows “DO
NOT DISTURB”). See the HiPath DX online user guide for further
information.
•
Hot-desking has been set at another phone. See the HiPath DX online
user guide for further information.
•
The ringing volume is too low.
Cannot dial an external number
This may happen because:
•
You do not have the privilege.
•
Your phone is locked. See the HiPath DX online user guide for further
information.
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