en
Customer Service
12
Fault
Cause and troubleshooting
The gas does not ap-
pear to be flowing
normally or there is
no gas being pro-
duced at all.
The gas supply has been shut off by the intermediate valves.
▶
Open the intermediate valves.
The gas cylinder is empty.
▶
Replace the gas cylinder.
There is a smell of
gas in the kitchen.
The control knob is open.
▶
Close the control knob.
The gas cylinder has not been connected correctly.
▶
Ensure that the gas cylinder has been connected correctly.
The gas pipe to the appliance is leaking.
1.
Close the main gas tap.
2.
Ventilate the room.
3.
Immediately call an authorised installer, who can inspect the gas system and issue an in-
stallation certificate.
4.
Do not use the appliance until you are sure that gas is not leaking from the installation or
the appliance.
The burner switches
off as soon as you re-
lease the control
knob.
Control knob not pressed down long enough.
1.
Keep the control knob pressed down for a few seconds after ignition.
2.
Press the control knob down firmly.
Openings on the burner are soiled.
▶
Clean and dry the openings on the burner.
The power level indic-
ator in the display
continually deviates
from the power level
that was selected us-
ing the control knob.
Incorrect calibration of the electronics.
▶
Carry out the calibration in accordance with the installation instructions.
Automatic ignition is
not working and the
or symbol ap-
pears in the display.
The electronics have overheated.
▶
Switch the burners off or use only the lowest power level until the electronics have
cooled down sufficiently.
, , , , ,
, light up in the
display.
Electronics fault.
1.
Disconnect the hob from the mains.
2.
Wait a few seconds before reconnecting it.
3.
If the indicator continues to light up, contact the after-sales service.
11 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
11.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
¡
on the appliance certificate.
¡
on the lower section of the hob.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
