en
Trouble shooting
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Trouble shooting
Trouble shooting
Faults often have simple explanations. Please read the
notes in the table before calling the after-sales service.
The electronics of your hob are underneath the control
panel. For various reasons, the temperature in this area
may rise sharply.
In order that the electronics do not overheat, the
hotplates are switched off as and when necessary. The
”ƒ
,
”…
, or
Ӡ
display appears alternately with the
•
or
œ
residual heat indicator.
E-report in the displays
When an error message with "E" appears in the display,
e.g. E0111, switch the appliance off and on again.
If it was a one-off error, the display goes out. If the error
message appears again, call the after-sales service and
quote the exact error message.
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E-number (product number) and the
FD number (production number) of your appliance
when contacting the after-sales service. The rating plate
bearing these numbers can be found on the appliance
certificate.
Please note that a visit from an after-sales service
engineer is not free of charge in the event of misuse of
the appliance, even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Display
Fault
Measure
None
The power supply has been disconnected.
Check the household fuse for the appliance. Check whether there is a
power cut by trying other electronic appliances.
All displays flash
The touch control is wet or an object is resting
on it.
Dry the control or remove the object.
”ƒ
Several hotplates have been used over a pro-
longed period at high power settings. To pro-
tect the electronics, the hotplate has been
switched off.
Wait a while. Touch any touch control. When
”ƒ
goes out, the electronics
have cooled down sufficiently. You can continue cooking.
”…
Despite the switch-off by
”ƒ
, the electronics
have become hot again. All hotplates have
therefore been switched off.
Wait a while. Touch any touch control. When
”…
goes out, you can con-
tinue cooking.
Ӡ
and the heat setting
flash alternately. An
audible signal can be
heard
Warning: There is a hot pan in the area of the
control panel. There is a risk that the electron-
ics will overheat.
Remove the pan. The fault display goes out shortly afterwards. You can
continue cooking.
Ӡ
and audible signal
There is a hot pan in the area of the control
panel. To protect the electronics, the hotplate
has been switched off.
Remove the pan. Wait a while. Touch any control. When
Ӡ
goes out, you
can continue cooking.
”‰
The hotplate was in operation for too long and
has switched itself off.
You can switch the hotplate back on again immediately.
š“
The hotplates do
not heat up
Demo mode is switched on
Switching off the demo mode: Disconnect the appliance for 30 seconds
from the power supply (switch off the household fuse or the circuit breaker
in the fuse box). Touch any touch control after 3 minutes. The demo mode
is switched off.
GB
0344 892 8999
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
